bradley's dashboard

bradley replied on September 13, 2009 23:51 to the question "Double Tweets?" in Squeejee:

Ryan, can you provide us with your twitter username so we can look into your issue? Thanks!

bradley marked one of Julie Turner's replies in Squeejee as useful. Julie Turner replied to the question "2nd Day - still no sync?".

bradley set one of bradley's replies as an official response to "Delays Temporary, I Hope" in Squeejee

bradley replied on September 10, 2009 13:22 to the problem "Delays Temporary, I Hope" in Squeejee:

Craig,

Thanks for letting us know about your issue. We did a big database upgrade yesterday so things were slow for a bit while our servers were playing catchup with the syncing processes.

I believe our average time between syncs is about 10 minutes right now.

Obviously, the main purpose of TweetSaver is to keep an archive of historical tweets that is searchable, taggable and shareable. While we aim to keep things backed up as real-time as we possibly can (syncing times are in constant flux due to user load and Twitter api issues), much of our value is in the fact that you can search for older items that are difficult to find on search.twitter.com or your main Twitter.com profile.

In any case, I've just made sure that your sync is up to date as of a couple minute ago. Thanks so much for using TweetSaver and for your feedback!!

A comment on the question "2nd Day - still no sync?" in Squeejee:

Julie, your tweets should now be fully synced! Thanks again for your patience, we *really* appreciate it! – bradley, on September 09, 2009 23:50

A comment on the question "2nd Day - still no sync?" in Squeejee:

Julie, it appears that at least some of your tweets are synced now. Still digging into why we don't have all of them. It may be due to some twitter api issues. I'll get back with you soon! – bradley, on September 09, 2009 02:21

bradley set one of bradley's replies as an official response to "Any way to remove tags once you've tagged a tweet?" in Squeejee

bradley replied on September 08, 2009 22:10 to the question "Any way to remove tags once you've tagged a tweet?" in Squeejee:

Megan, there is. However right now we are experiencing an issue with tags preventing them from being removed. We are actively working on this and hope to have it fixed very soon. Thank you for your patience! I'll post again here when it's fixed.

bradley replied on September 08, 2009 21:59 to the question "2nd Day - still no sync?" in Squeejee:

Julie, what is your twitter username and I will look into your issue. Sorry about the delay!

bradley set one of bradley's replies as an official response to "impoting tweets takes very long" in Squeejee

bradley replied on September 06, 2009 19:50 to the problem "impoting tweets takes very long" in Squeejee:

Markus, it looks like we had a small server glitch that caused a delay in syncing tweets.

You should be 100% synced up now. Sorry for the inconvenience!

bradley set one of bradley's replies as an official response to "Affiliate program?" in Squeejee

bradley replied on September 06, 2009 01:35 to the question "Affiliate program?" in Squeejee:

Robert, at this time we do not but we are hoping to implement something soon.

bradley set one of bradley's replies as an official response to "My credit card was issued from a non-U.S. bank and it's not being accepted!" in Squeejee

bradley replied on September 05, 2009 20:59 to the problem "My credit card was issued from a non-U.S. bank and it's not being accepted!" in Squeejee:

We've seen a lot of international customers having their non-U.S. credit cards rejected due to failing to pass our merchant's automated address verification service.

Some non-U.S. banks do not support this security measure and you will not be able to use that particular credit card to pay.

Sometimes, this error occurs because you did not enter the correct billing address for the credit card. Please double check the billing address and try again.

If the transaction still fails, you may want to try a different credit/debit card.

If you cannot successfully checkout with your non-U.S. credit card, please send an email to bradley[at]squeejee.com and we will see how we can further assist you.

Thank you!

bradley reported a problem in Squeejee on September 05, 2009 20:55:

My credit card was issued from a non-U.S. bank and it's not being accepted!

My credit card was issued from a non-U.S. bank and it's not being accepted! How can I pay?

bradley replied on September 04, 2009 16:34 to the problem "can't change payment optoin" in Squeejee:

Richard, I'm looking into your issue.. would you mind sending me an email to bradley[at]squeejee.com so I can respond to you privately? Thanks!

bradley set one of bradley's replies as an official response to "export file of updates" in Squeejee

bradley replied on September 03, 2009 22:06 to the question "export file of updates" in Squeejee:

Yes!! You should see an Export to CSV link/icon on the top right of your screen. See image below.

A comment on the question "Where are my tweets?" in Squeejee:

you will get that message until all of your stuff is completely synced... hopefully that will be very soon as we deploy some enhancements to speed up syncing. Thanks again for your patience! – bradley, on September 03, 2009 17:56