Brandon's dashboard

Brandon replied on December 03, 2009 22:07 to the problem "Crash wiped out Puppy Bucks." in ngmoco:

Hey Brian,

I believe we resolved your issue through our support email. Just wanted to clarify and make sure.

Thanks for your feedback and support!

-Brandon

Brandon replied on December 03, 2009 18:28 to the problem "Can never get to platinum even with 100% happiness!" in ngmoco:

Hi there,

You actually aren't doing anything wrong. Your individual bars now take more time to deplete. If you log in and your stats are already full, you can't raise your puppy's happiness anymore. Give your bars some time to drop, and when you come back you will be able to quickly raise your dog's happiness into Platinum.

Hope this helps and email us at support@ngmoco.com if you are experiencing any issues with the game.

Thanks,

-Brandon

Brandon replied on December 03, 2009 18:19 to the problem "Social part not working. Can't see friends." in ngmoco:

Hi Enric,

We are currently aware of a situation where some users' friends lists are disappearing. We are working hard on a fix for this and hope to have the issue resolved soon.

Thanks for your feedback and email us at support@ngmoco.com with any other issues you are experiencing.

-Brandon

Brandon replied on November 30, 2009 21:59 to the question "My dog has too many friends?" in ngmoco:

Hi Chris,

Please email support@ngmoco.com with your issue and provide us your Plus+ gamername if you haven't already. Thanks for your feedback and support!

-Brandon

Brandon replied on November 25, 2009 23:44 to the problem "Free food!!" in ngmoco:

Hi Chris,

Can you email support@ngmoco.com with your Plus+ gamername?

Thanks,

-Brandon

Brandon replied on November 25, 2009 19:33 to the question "how do i get a second gamer id in order to get a second pet?" in ngmoco:

Hi Nina,

You don't actually need to create a second gamer id to adopt another dog. If you go to the pet store through the globe menu, you can adopt another dog (if you have enough puppy bucks). If you want to make a separate account, you need to delete and re-install the application. Then you can create a new account and adopt a new dog.

Hope this helps and thanks for your feedback!

-Brandon

Brandon replied on November 20, 2009 18:02 to the question "Why other can't take my dog on a petdate?" in ngmoco:

Hi there,

Would you mind emailing us at support@ngmoco.com with your gamername. Here are a couple other questions that would be helpful to answer in your email:

How do you know you weren't able to be taken on a playdate? Do you know someone who tried and wasn't able to?

Did you change your playdate permissions? Playdate permissions are located within your profile in the Touch Pets friends tab. This allows you to choose who can take your dog/s on playdates.

Thanks for your feedback and please email us with any issues.

-Brandon

Brandon replied on November 19, 2009 17:53 to the question "Dog food replenishment?" in ngmoco:

Hello there,

Dog food will only start replenishing if you drop below 1.0 bowls of food. You can purchase additional food through the other paid food bowl versions if you wish. We will also be introducing in-app purchases to Touch Pets in the future. Hope this helps and thanks for your feedback!

-Brandon

Brandon replied on November 17, 2009 18:15 to the question "How do I change plus+ accounts in Touch Pets Dogs?" in ngmoco:

Hi there,

Currently we do not support account switching in Touch Pets. However, you can delete and re-install the app to login with a different account.

Thanks,

-Brandon

Brandon replied on November 17, 2009 01:58 to the question "A question about last grade in Science in TPD ..." in ngmoco:

Hi there,

Thanks for your feedback. The Science career step 8 requires your dog to be in Romance with another dog. To do this, go on play-dates with other dog's. Your dog will eventually find puppy love with another dog. Keep your dog clean, well dressed, and even give him/her some some cologne/perfume to increase the chances of love (try using the love potion you created earlier in the science career before going on a play-date!). Hope this helps and we will look into the current translation.

-Brandon
ngmoco

Brandon replied on November 16, 2009 18:41 to the problem "Pet food scam or bug ?" in ngmoco:

Hello,

As of right now, you cannot "re-purchase" and paid App on the app store. We have recently announced that we will soon have in-app purchases in Touch Pets Dogs. We are working very hard to get this out as soon as possible.

Thanks for you feedback and support.

-Brandon
ngmoco

Brandon replied on November 14, 2009 01:27 to the question "I Can't Figure Out How to Switch My Dogs Out!! Any Ideas?" in ngmoco:

Hello,

Thanks for your feedback. Do you own multiple dogs already? If so, you can access the "My Dogs" menu by selecting your profile image from the main screen (on the top left). There you will find the "My Dogs" tab.

If you have multiple dogs, the active ones will have their portraits highlighted. Highlight both to have them both out at the same time, or highlight one to play with one at a time.

Let us know if this resolves your issue.

Thanks,

-Brandon

Brandon replied on November 12, 2009 20:32 to the question "Can't buy Dog Food in Touch Pets - slow connection then crashes." in ngmoco:

Hi Chris,

Thanks for your feedback. We are currently looking into this. Try deleting and re-installing your Touch Pets App and let us know if this fixes the problem for you.

Thanks,

Brandon
ngmoco support

Brandon replied on January 21, 2009 23:49 to the problem "water disappearing!" in ngmoco:

Hi Jack,

Thanks for the post! We really appreciate you taking the time to send us screenshots. This will definitely help us to investigate the issue. Glad to hear you are enjoying the game :)

Brandon replied on January 17, 2009 00:05 to the problem "Small translation bug." in ngmoco:

Hi Marco,

Thank you so much for your feedback. The attached picture was very helpful. We appreciate your concern and we will take this into consideration for possible future updates :)

Brandon set one of Brandon's replies as an official response to "Impossible to start Rolando" in ngmoco

Brandon replied on January 15, 2009 17:59 to the problem "Impossible to start Rolando" in ngmoco:

Hello, sorry to hear you are having this issue. The troubleshooting steps to address this issue for most users are as follows.

1. Re-start your device and then load Rolando.

2. Uninstall Rolando from your phone, restart and reinstall.

3. Uninstall Rolando from the device, and from the Applications folder in iTunes. Then "Buy" Rolando again from iTunes (don't worry you won't be charged twice) by downloading the application again from the App Store.

4. Change the default language on your phone (in Settings), then launch Rolando. It should load. Quit, return to Settings & change your language setting back to English.

If the above doesn't work for you, please email us directly at support@ngmoco.com for additional troubleshooting.