Brandon's dashboard

Brandon replied on March 23, 2009 19:46 to the question "I have a bed from the 40"s 50's do you carry brackets for bedrails?" in Homeplace Group:

We carry many different brackets for different applications. Can you give me a better idea of what exactly you are looking for, so that I can help you? If it's possible, can you send a picture of what bracket you are needing to replace? This will help me to understand what it is you are needing.

You can reply here, or email me directly at bwarr@homeplacegroup.com

Regards,
Brandon

Brandon gave praise in Homeplace Group on March 05, 2009 15:30:

Professional Customer Service

We recently received the following praise from a customer, and we wanted to share the kind words about Blaine.

"When I had several questions about this product, a gentlemen named Blaine was more then helpful, and extremely patient with me, What a pleasure to have someone as professional as he was to deal with on the other end of the phone!!! Customer service goes a long way, and your company, as well as Blaine exceeded it in every way! Thank you very much for a pleasant on-line shopping experience."

Thank you for the kind words, Rocco!

Brandon set one of Brandon's replies as an official response to "Blonde moment" in Homeplace Group

Brandon replied on February 05, 2009 15:23 to the problem "Blonde moment" in Homeplace Group:

Alex,

While we do not deal with iPhone applications (we mostly deal with furniture), I am familiar with the situation from personal use so I'll be glad to help.

There are two parts to answer: Yes, you can delete the app from your iPhone so it does not take up space, but no, you would not be able to get a refund for it (iTunes says all sales are final.)

To delete the Application, go to the home screen on your iPhone where the icon for the "Mirror" app is, then press and hold your finger on the icon until the icons 'wiggle.' Then, you can tap the little 'X' on the icon, and that will delete the mirror application.

I hope this helps. You might want to contact the developer of the application directly too (You can find their info on the iTunes App Store.)

Have a good day!

Brandon set one of Brandon's replies as an official response to "How do I measure sofa legs?" in Homeplace Group

Brandon replied on January 14, 2009 18:45 to the question "How do I measure sofa legs?" in Homeplace Group:

To measure the height of your existing sofa leg, do the following:

1. Stand the leg up on a flat surface (like a table)


2. Take a measuring tool, and hold it beside the leg, also resting it on the table


3. Measure the height from the table up to the top of the wood (not counting the mounting bolt.)


4. If you want a very precise height, measure down to 1/4 of an inch (since there are always slight variations when making the legs, sizes smaller than that would not be accurate.)



In this example picture, the leg would be 4-3/4" tall.

Brandon asked a question in Homeplace Group on January 14, 2009 17:34:

How do I measure sofa legs?

I need to replace some sofa legs that were accidently thrown out in a move. How do I measure the height of the legs? I have one to measure from. Does it include the metal part that gets screwed in?

Brandon set one of Brandon's replies as an official response to "Set of 2 ?" in Homeplace Group

Brandon replied on January 07, 2009 15:52 to the question "Set of 2 ?" in Homeplace Group:

"Set of 2" refers to a quantity of 2 legs. While many people have four legs on their sofa, we sell them as a set of 2 to allow more flexibility. For example, putting two stylish, finished legs on the front, and two standard support-only legs on the rear of the couch.

I hope that explains it well. Let me know.
Thanks,
Brandon

Brandon marked one of vapple's replies in Homeplace Group as useful. vapple replied to the problem "Do not use this company!".

Brandon gave praise in Homeplace Group on December 30, 2008 17:59:

Humor in a Wobbly Table

Kim F. sent us an e-mail to share her thoughts on WobblyTables.com:

I just have a comment. This website is hilarious... and because of that I'm buying your product to fix my wobbly table problem. You are preventing cruelty to my senior pastor, as he uses the wobbly table to teach from...

So with thumbs up and a cheesy grin, thanks WobblyTables.com!

Brandon gave praise in Homeplace Group on December 30, 2008 17:48:

Fast Service, but Some Work Needed

In September, Ron and Page B. sent us an e-mail and had the following to say:

Gents:
Just wanted to inform that we received the Queen size bed rails we ordered on Wed pm yesterday by UPS or Fedex. What great service. I am impressed and would certainly use your services again when needed.

One minor point --- one of the two queen size bed rails had one end bracket that was not set in the end of the wood exactly right. I worked and worked on it trying to get it to fit into the slot then slide down on the two pegs in the headboard. It just wouldn't seat properly. Finally I took a hammer to the metal fitting and it popped out far enough to engage the two pins and now everything is fine. just thot you might like to know that I am impressed with delivery and using Paypal to pay the bill. Thanks for the free shipping and two day service. You need to watch the quality control on the end pieces of the bed rails to make sure they stick out far enough to engage the pins. Overall really great ==== THANX!!

Cheerz!!
Ron & Page B.

Brandon gave praise in Homeplace Group on December 30, 2008 17:41:

No More Phone Books

Recently, we received the following feedback from Pamela G. over email:

Just wanted to say, Thank You for your help. I received my bed frame parts yesterday. I put them on this morning and I am looking forward to a good nights sleep without the telephone book underneath. Thanks again, Pamela

Brandon started following the problem "Missing order" in Homeplace Group.

Brandon started following the problem "Missing order" in Homeplace Group.

Brandon replied on December 04, 2008 20:19 to the problem "Missing order" in Homeplace Group:

Hello,

The number you have is your USPS Tracking Number for the package. I tracked the package, and this is what the USPS provided:

Label/Receipt Number: 4209 1316 9101 8052 1390 7912 5833 07
Status: Processed

Your item was processed and left our SANTA CLARITA, CA 91383 facility on November 27, 2008. Information, if available, is updated every evening. Please check again later.

You might want to contact your local post office for more information. This was shipped out of our High Point, NC warehouse on November 25th. Since Thanksgiving last week was a Holiday, I would expect you should see within a few business days.

Let me know. Thanks - Brandon.

Brandon replied on December 02, 2008 20:34 to the question "can I use the true u for xl mattress" in Homeplace Group:

The True U Bed Frame is adjustable to fit Twin, Twin XL, Full, Queen, King, And California King beds. It comes with a set of rails for adjustment to make it fit.

Since a Twin XL is the same length as a Queen Bed, you could assemble the bed so it's Twin width and Queen length, which would fit.

Brandon set one of Brandon's replies as an official response to "can I use the true u for xl mattress" in Homeplace Group

Brandon set one of Brandon's replies as an official response to "Do you have a footboard kit for a California King?" in Homeplace Group

Brandon replied on December 02, 2008 19:26 to the question "Do you have a footboard kit for a California King?" in Homeplace Group:

Sorry, but we do not have a footboard kit that will fit a California King bed, since a California King is 4 inches longer than an Eastern King.