Brian Kurihara's dashboard

Good grief. "All out war" is a good way of putting it.

With my issue, I had first contacted them about 10 days before my bill was due. I finally got everything resolved the following week. The whole time I'm thinking "If I had waited till the last minute, I would've been hit with a late fee."

Anytime I contact Verizon or any other company's customer service - I log the rep's name, the office or dept location, and the time. I find this very helpful in resolving issues. If I need to contact them in the future and there is a discrepancy I inform the rep that "so and so from the customer retention dept gave me this rate so if you have any questions, then you can work it out with them." – Brian Kurihara, on May 29, 2009 13:22

Hey Matt, I went on Google maps and located the nearest Verizon store. I called them and they were able to give me the local MD center's phone number. I called the following morning and finally got ahold of someone who could help me. Yeah but I feel your pain man. There is nothing more frustrating then being transferred and being in the cue for 45 minutes only to find out you've been transferred to the New Mexico landline center and they tell you that the MD FiOS center just closed 10 minutes ago. I was ecstatic when my building finally got FiOS installed, thinking "I'll never have to deal with Comcast again!!" But I'm finding that the customer service issues are industry wide. Good luck – Brian Kurihara, on May 28, 2009 22:12