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Bruno replied on January 08, 2009 18:00 to the question "FLOCK 2.03 crashing when launching" in Flock:

Hello Alana,

I would like to figure out the problem that you are experiencing. Could you send me your profile? It is stored in different places based on what type of computer you use.

Windows 2000 and XP
C:\Documents and Settings\[your login profile name]\Application Data\Flock\Browser\

Windows Vista
C:\Users\Yourloginprofile\AppData\Roaming\Flock\Browser

Mac OS X
The profile folder is in a folder named "Flock," and you'll find it on this path:
(your home folder)>Library>Application Support>Flock

Linux
~/.flock/browser/

Please compress(zip) this folder (after closing Flock) and upload it at http://www.yousendit.com to performance@flock.com

If you have any questions feel free to email me at Bruno at flock dot com.

Bruno Calvignac
Senior Software Engineer

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Bruno replied on January 07, 2009 17:34 to the problem "Slow starting up and memory hungry" in Flock:

Try to start Flock in safe mode to see if an extension is causing this performance problem.

Otherwise, you can improve performance by removing some of the feeds you subscribed to (<100). (right-click on feed on Windows, Ctrl Click on Mac)

Bruno

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Bruno replied on January 07, 2009 17:28 to the question "FAVOURITES DO NOT WORK" in Flock:

Can you tell me what version of Flock you're using (1.2, 2.0 ?)

Bruno

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Bruno replied on January 07, 2009 00:01 to the problem "Flock stops working after it loads" in Flock:

I would like to figure out the problem that you are experiencing. Could you send me your profile? It is stored in different places based on what type of computer you use.

Windows 2000 and XP
C:\Documents and Settings\[your login profile name]\Application Data\Flock\Browser\

Windows Vista
C:\Users\Yourloginprofile\AppData\Roaming\Flock\Browser

Mac OS X
The profile folder is in a folder named "Flock," and you'll find it on this path:
(your home folder)>Library>Application Support>Flock

Linux
~/.flock/browser/

Please compress(zip) this folder (after closing Flock) and upload it at http://www.yousendit.com to performance@flock.com

If you have any questions feel free to email me at Bruno at flock dot com.

Bruno Calvignac
Senior Software Engineer

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Bruno replied on January 06, 2009 22:57 to the question "typos" in Flock:

Thank you for spotting this. We'll fix them shortly.

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Bruno replied on January 06, 2009 17:56 to the problem "Flock2 does not work" in Flock:

Helllo Jim,

I would like to figure out the problem that you are experiencing. Could you send me your profile? It is stored in different places based on what type of computer you use.

Windows 2000 and XP
C:\Documents and Settings\[your login profile name]\Application Data\Flock\Browser\

Windows Vista
C:\Users\Yourloginprofile\AppData\Roaming\Flock\Browser

Mac OS X
The profile folder is in a folder named "Flock," and you'll find it on this path:
(your home folder)>Library>Application Support>Flock

Linux
~/.flock/browser/

Please compress(zip) this folder (after closing Flock) and upload it at http://www.yousendit.com to performance@flock.com

If you have any questions feel free to email me at Bruno at flock dot com.

Bruno Calvignac
Senior Software Engineer

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Bruno replied on January 05, 2009 19:03 to the problem "flock is not logging into myspace account" in Flock:

djim,

I cannot reproduce this on XP either. After you experienced the problem, could you go to Tools/Error console and tell me what errors you see?

Bruno

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Bruno replied on December 31, 2008 17:52 to the question "RSS feeds and sidebar info gone!!!!!" in Flock:

It sounds like your database got corrupted. In your profile directory could you rename flock-data.sqlite to oldflock-data.sqlite, start Flock and relogin to your accounts? Also could you upload it at http://www.yousendit.com to performance@flock.com, so I can confirm it?

Thank you and happy new year.

Bruno

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Bruno replied on December 30, 2008 17:26 to the problem "Error: 2.0.3 Sidebar & 'My World' Page error... help!!" in Flock:

Hi Sakti,

Sounds like your database got corrupted. Could you rename flock-data.sqlite to oldflock-data.sqlite in your profile directory? Then start Flock and re-login to your accounts.

Bruno

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Bruno replied on December 22, 2008 17:53 to the problem "Flock Crashes on my PC (running MS Vista)" in Flock:

Befroe you do that, could you please send me your profile? On Vista it is stored in
C:\Users\Yourloginprofile\AppData\Roaming\Flock\Browser\Profile

Please compress(zip) this folder (after closing Flock) and upload it at http://www.yousendit.com to performance@flock.com

If you have any questions feel free to email me at Bruno at flock dot com.

Bruno Calvignac
Senior Software Engineer

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Bruno replied on December 22, 2008 17:49 to the question "Can't add to favorites" in Flock:

I should have mentioned that C:\Documents and Settings\[your login profile name]\Application Data is by default a hidden folder.
You have to go to the Windows Explorer, Tools/Folder Options. In the View Tab select the option "Show hidden files and folders".

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Bruno replied on December 19, 2008 23:31 to the question "Can't add to favorites" in Flock:

Actually there seems to be something wrong with the automatic backup. Here's how to solve the problem.
-Stop Flock
-Delete your "places.sqlite" from your profile
-Find in your profile the directory called bookmarkbackups and rename it oldBookmarkbackups
-Start Flock and go to "Favorites/Organize Favorites". Select "Import and Backup" and choose "Restore" and Choose File from oldBookmarkbackups.

Don't hesitate to ask me any questions.

Bruno

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Bruno replied on December 19, 2008 23:20 to the problem "Can't save certain sites to favorites" in Flock:

Ok, I reproduced the problem and there seems to be something wrong with the automatic backup. Here's how to solve the problem.
-Stop Flock
-Delete your "places.sqlite" from your profile
-Find in your profile the directory called bookmarkbackups and rename it oldBookmarkbackups
-Start Flock and go to "Favorites/Organize Favorites". Select "Import and Backup" and choose "Restore" and Choose File from oldBookmarkbackups.

Don't hesitate to ask me any questions.

Bruno

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Bruno replied on December 19, 2008 19:03 to the problem "Flock 2.02 crashes after installation" in Flock:

Thank you very much Craig for sending me your profile. None of the files are corrupted. In fact, I don't see anything wrong with the profile and cannot reproduce your closing problem.
Does it happen all the time? Do you have to do anything special?

Bruno

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Bruno replied on December 18, 2008 18:24 to the problem "Flock 2.02 crashes after installation" in Flock:

I would like to figure out the problem that you are experiencing. Could you send me your profile? On XP ,it is stored in C:\Documents and Settings\[your login profile name]\Application Data\Flock\Browser\

Please compress(zip) this folder (after closing Flock) and upload it at http://www.yousendit.com to performance@flock.com

If you have any questions feel free to email me at Bruno at flock dot com.

Bruno Calvignac
Senior Software Engineer

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Bruno replied on December 18, 2008 00:20 to the problem "Can't save certain sites to favorites" in Flock:

I am glad you have your local favorites safe and sound. The online favorites should appear within the hour.
Regarding your Favorites Sidebar, try restarting Flock.

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Bruno replied on December 17, 2008 23:04 to the question "Can't add to favorites" in Flock:

Actually, it sounds like your favorites database got corrupted.

Could you please delete the file "places.sqlite" from your profile (C:\Documents and Settings\[your login profile name]\Application Data\Flock\Browser\Profiles\xxxxxx.default)

Your favorites should be restored for you from the automatic backup and everything should be fine.

Bruno

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Bruno started following the problem "bookmark buttons don't work properly" in Flock.
Bruno replied on December 17, 2008 19:41 to the problem "Can't save certain sites to favorites" in Flock:

Thank you very much Kris for sending me your profile.
I investigated the problem and found out that the favorites database got corrupted.
Please delete the file "places.sqlite" from your profile (C:\Documents and Settings\[your login profile name]\Application Data\Flock\Browser\Profiles\wgxv6nq8.default)
Your favorites will be restored for you from the automatic backup.

Bruno

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Bruno replied on December 17, 2008 18:21 to the problem "Flock 2.02 crashes after installation" in Flock:

Could you uninstall cooliris 1.9 and verify that there's no more crash?

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