Bryan Sand's dashboard

I was a little worried that I wouldn't get replacement headphones after reading this thread, but I followed all instructions to the letter (filling out their online form, including all necessary paperwork with the headphones) I just received my replacement headphones. The whole process took about two weeks.

Let me thank doc3002 for posting V-moda phone number, for reasons that shall shortly become clear.

My V-Moda headphones broke after four months of use. So I decided to return them. I went online to find out what V-Moda required, receipt, box, whatever. The only things they needed were my information, the broken product and proof that I paid for them, all quite reasonable.

I went to their website again to double check, and saw, in fine print that they have a section of their site that I had to go to and fill in my information, including the exact nature of the defect. I filled it out and submitted it, eagerly awaiting the email with my invoice number on it, so I could ship the product.

Fail. The section that accepted those requests was down and my email bounced. I did a search and found this site, with the phone number, kindly posted by doc3002. I called V-Moda, explained my problem, and the tech guy sent me an email with a snail-mail form. I filled it out, packed up the form, the proof of payment, the broken earphones and shipped it out. Less than two weeks later, a new-in-the-box set was shipped to my door via UPS.

Whatever shortcomings their products have, their costumer service is Epic Win.

Don't even know why I'm replying to your ignorant ass, but... crap...nevermind. – Jason Horwood, on July 19, 2008 00:45

Bryan, that's great that you haven't had an issue with you headphones but if you want to see it, I have an email in which v-moda admits to me there is a design flaw in the headphone that they are very well aware of and trying to fix. I'm on my 3rd pair, so is a friend at work. Since your headphones are over a year old, they are no longer under warranty. So who is going to be the little bitch when your POS headphones do fail?

Us? V-moda? Or perhaps you? Idiot.

I'm starting to wonder if V-moda has some sort of PR firm to handle this stuff. Based on their incompetence in creating headphones, customer service and pretty much everything else about their business... I wouldn't be surprised to find out they found an equally crappy PR firm that would hire people to make posts like above.

By the way, the headphones don't even sound good. It sounds like you are listening to music underwater. Get the Bose.

well everybody, looks like Bryan solved the problem! He's never had one problem in over a year! I guess everyone's real problem is not faulty headphones. We are all just being little bitches! Thanks for your insight Bryan!! – al, on July 09, 2008 05:17

I've had my Vibes for over a year. Never had one problem with them. Stop being little bitches.