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  • problem

    Buck replied on April 07, 2009 20:14 to the problem "EXTREMELY POOR COMCAST CUSTOMER SERVICE IN SAN FRANCISCO!!!!" in Comcast:

    Buck
    The problem has been resolved. All it took was a sharp, conscientious field tech to troubleshoot properly at our house - took him about 10 mins to fully diagnose and correct. Too bad the original 3 techs could not properly and methodically troubleshoot, or take an extra 5 minutes to achieve resolution - resulting in lots of wasted time and expense on Comcast's and our parts. One previous tech even ordered a new drop for our house, something that was completely unnecessary and caused about 2 of the 3 months of delay (not to mention the money Comcast had to pay for it).
    Do you think this solves the problem? Mark it as solved
  • problem

    Buck reported a problem in Comcast on April 03, 2009 22:58:

    Buck
    EXTREMELY POOR COMCAST CUSTOMER SERVICE IN SAN FRANCISCO!!!!
    EXTREMELY poor Comcast service in San Francisco. We've had problems with Comcast reception for 3 months now. We keep getting the run-around between phone support techs, dispatch here in San Francisco, and of course the "external contracting company" that Comcast likes to blame. Everyone at Comcast is perfectly friendly and apologetic, but we are still FURIOUS at the lack of solution to our reception issue and the passing of the buck at Comcast. There is no accountability at Comcast, and without accountability, why should we expect to ever get our problem resolved? Comcast doesn't seem to care that someone like me will now be badmouthing them for the rest of our lives to anyone who will listen, recommending DirecTV or Astound to everyone. Three months, MANY missed appointments from both Comcast AND their "external contracting company", no solution, EXTREME FRUSTRATION AND BAD FEELINGS TOWARDS COMCAST!!!!! I am always a reasonable person but Comcast's incredibly shoddy customer service has pushed even me past the breaking point!