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Joe Wagner replied on March 20, 2009 17:28 to the question "When are you going to support IE?" in GameLayers:

Right now we're solely focused on developing the best game you can play in your Firefox web-browser.

Each platform (OS-wise) raises unique issues we must work around, and we are currently not in a position to expand beyond Firefox.

We appreciate you playing The Nethernet with us on your Mac and hope you can get your mine's worth when you're using the Cadillac of Operating Systems.

-Joe

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Joe Wagner replied on February 26, 2009 22:38 to the question "Deletion of Account Error" in GameLayers:

Please e-mail me accounts at pmog dot com from the e-mail address you originally signed up with, and please include your username as well.

I'll take care of it for you.

Thanks,
Joe

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Joe Wagner replied on February 13, 2009 17:06 to the question "Badges not updating?" in GameLayers:

Just give it a little bit more time. If you still don't have the badge after this weekend, PMail me (@burdenday) and I will get the badge awarded to you and have a developer double-check everything is going right badge wise.

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A comment on the problem "Toolbar buttons don't do anything when I click them" in GameLayers:

Ubiquity is known to cause conflicts with PMOG 0.5.25. If you can't live without it. PMOG 0.6 will work with Ubiquity and nearly every other Firefox extension available, so you might want to wait for that release, which is scheduled for this month.

We look forward to having you back db0! – Joe Wagner, on January 09, 2009 16:41
Joe Wagner replied on January 04, 2009 19:11 to the problem "Toolbar buttons don't do anything when I click them" in GameLayers:

Please drop us an e-mail at help at pmog dot com with a list of your other extensions you have installed in Firefox/Flock. One of those is causing a conflict.

I can help you resolve that.

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Joe Wagner replied on January 04, 2009 17:58 to the problem "Toolbar buttons don't do anything when I click them" in GameLayers:

Hi, there,

You need to be logging in with your PMOG username and password, not your e-mail address.

Try clicking on "New Login" and trying with those credentials.

They will be contained in the welcome e-mail we sent you.

-Joe

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Joe Wagner replied on December 27, 2008 22:15 to the question "Email address already in use?" in GameLayers:

No... If anyone e-mails me at accounts at pmog dot com I will set an account up for you with your e-mail address.

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Joe Wagner replied on November 10, 2008 22:13 to the problem "Can't get to PMOG in-game prefs" in GameLayers:

We're investing this issue at present. I've reassigned it to a developer, and hopefully we'll have a resolution soon.

Thanks for keeping up with us on this.

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Joe Wagner replied on November 04, 2008 20:53 to the problem "PMOG 0.5.121 not working with firefox 3.0.3/flock in windows." in GameLayers:

Please drop me and e-mail at help at pmog dot com with a list of your extensions.

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Joe Wagner replied on September 24, 2008 23:23 to the question "'Ha, PMOG is off limits' - but it's NOT a PMOG site!!!" in GameLayers:

Could you provide me with the websites that this is occurring on, so I can ask a developer to try to fix it? Currently there is only one internal site that I know of, which we block the use of mines on.

Thanks!

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Joe Wagner replied on September 22, 2008 21:10 to the problem "Problems with PMOG .5 with Firefox 3.0.2 (Build 6)" in GameLayers:

We're currently working on getting our latest extension working with Linux. It may be a spell before we can get all the kinks ironed out.

Sorry for the trouble. Hang in there please!

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Joe Wagner replied on September 22, 2008 19:56 to the problem "Installing addon error 203" in GameLayers:

Please see this note on the PMOG News Blog:

http://news.pmog.com/2008/09/22/intro...

It contains an alternate link on the top of the page, in all caps and bold (you shouldn't miss it).

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Joe Wagner replied on July 19, 2008 02:43 to the question "I haven't been able to log in today." in GameLayers:

Our apologies, as of 19:30, 18 Jul 2008, login through the toolbar has been restored.

There was a misconfiguration in one of our server files that was causing the extension to receive the wrong type of file from the server.

We will work harder in the future to try to prevent this kind of unscheduled downtime from occurring.

We appreciate you and your time as a player.

Yours,
Joe

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Joe Wagner replied on July 19, 2008 01:33 to the question "I haven't been able to log in today." in GameLayers:

Hey there,

Our sincerest apologies for the outage. We are currently putting in overtime to figure out what is causing the inability to login via the toolbar.

Please refer to this thread: http://pmog.com/forums/pmog-news/topi...

for the latest information about this downtime. It will be updated as new information presents itself.

We hope to have things back up in running in a few hours, but it may take longer to locate the root of this error.

Yours,
Joe Wagner
Player Support Liaison
PMOG: @burdenday
http://gamelayers.com

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Joe Wagner replied on June 18, 2008 14:28 to the question "How do I quit a mission?" in GameLayers:

I'll consider this a suggestion -- an "abandon this mission" button on the overlays.

Thanks!

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Joe Wagner replied on June 18, 2008 14:26 to the question "PMOG extension in FF3" in GameLayers:

Just to back up db0,

We are fully compatible with Firefox 3 -- if you experience any trouble, please e-mail help at pmog dot com and I'll get you working 100%.

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Joe Wagner replied on June 11, 2008 22:29 to the problem "Stashing Crates says no mines" in GameLayers:

Hi there!

It's a known bug that should be resolved by the end of the week.

If you provide me with your PMOG username (or message @burdenday) I will get you a mine right away so you can get to crating.

Sorry for the trouble.

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Joe Wagner replied on June 03, 2008 21:40 to the problem "Installing addon error 203" in GameLayers:

SoccerGirl90:

You're not able to install any addons? Or just PMOG?

It might be easier if you e-mail me, but I will be happy to reply to here if that's what you prefer.

e-mail: help at pmog dot com

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Joe Wagner replied on May 13, 2008 14:39 to the question "Email address already in use?" in GameLayers:

@usernamehere:

E-mail me at accounts at pmog dot com with your e-mail address and I will get you an account all set up.

Sorry for the delay in getting to this note.

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Joe Wagner replied on May 13, 2008 14:17 to the problem ""No tools will be available" on every site? What gives?" in GameLayers:

Thanks for the update, Tim.

We're still working hard to get everything all ironed out with Firefox 3... there will be a number of more beta releases from Mozilla (including a few RC candidates) and every time they make fixes, we have to also make fixes.

If you happen to find out exactly why, please, let us know. We'll keep looking into it, too.

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