genem's dashboard

Scott Fleckenstein replied on September 07, 2008 20:25 to the problem "Why did I stop getting notification emails?" in Get Satisfaction:

Hi Tom,

Notifying user's from help center via email is something that we punted on: It didn't get built into help center, and we currently don't send email out for content that gets posted through the API.

The reason we don't send out email from API usage is because it was confusing to post a message though help center and then get a link in your email back to get satisfaction's main application. We couldn't come up with an ideal answer.

I would consider it one of the tradeoffs to choosing to use help center over the main application. I'm sure that if someone was industrious enough to take on building it into Help center's code, I'd work with them to make sure the API can support the needed data calls.

Tom Carroll replied on September 06, 2008 18:02 to the problem "Why did I stop getting notification emails?" in Get Satisfaction:

Hmmm... I did get email for this notification. One I didn't get was through HelpCenter at:

http://www.azigo.com/help/topic.php?i...

Eric Suesz replied on September 06, 2008 15:14 to the problem "Why did I stop getting notification emails?" in Get Satisfaction:

Tom, can you point me to the topic? Or, is it all notications?

Tom Carroll replied on September 06, 2008 13:28 to the problem "Why did I stop getting notification emails?" in Get Satisfaction:

I'm having this problem too - I was getting email notification, but now I'm not, and I haven't changed anything.

A comment on the problem "Why did I stop getting notification emails?" in Get Satisfaction:

Thanks Rachel, I'll be investigating and working to determine the cause. Thanks for the report and sorry for the breakages. – Scott Fleckenstein, on August 12, 2008 16:25

A comment on the problem "Why did I stop getting notification emails?" in Get Satisfaction:

Hi Scott- this is happening sproadically. I'm getting emails through our help line saying that people aren't getting responses to their GS posts- because we're not getting them. It seems to happen with both replies and new topics. – Rachel Pennig, on August 12, 2008 16:02

Scott Fleckenstein replied on August 12, 2008 06:46 to the problem "Why did I stop getting notification emails?" in Get Satisfaction:

Are your coworkers experiencing the same missing notifications?

Are you talking about replies, new topics, or both?

A comment on the problem "Why did I stop getting notification emails?" in Get Satisfaction:

That doesn't seem right. Let me get Scott or Cameron to take a look. – Eric Suesz, on August 12, 2008 06:01

Rachel Pennig replied on August 12, 2008 05:47 to the problem "Why did I stop getting notification emails?" in Get Satisfaction:

Hey there GS team- I'm only sporadically receiving notifications of new posts, and lately it seams like not at all. Can you update me?

Thanks!

A comment on the problem "when I try to signup, I get "emails is invalid" even tho my email is in user@domain.com format" in Get Satisfaction:

Thanks Cameron. That looks like the problem. – Bravisa FAQ, on May 08, 2008 00:14

A comment on the problem "when I try to signup, I get "emails is invalid" even tho my email is in user@domain.com format" in Get Satisfaction:

Bravisa FAQ, I'm pretty sure that the reason you are seeing that (admittedly poor) error message is that you're attempting to add an email address that is already in our system. I've corrected the code that delivers that error message and it will go out with our next deploy. Meanwhile... I would check the inbox for the email address you are trying to add. I'll bet there's already some email from Get Satisfaction there. :) – Cameron Walters, on May 07, 2008 23:42

A comment on the problem "when I try to signup, I get "emails is invalid" even tho my email is in user@domain.com format" in Get Satisfaction:

Cameron, one of our other developers, is going to follow up and track down the solution. Expect him to report back here. – Scott Fleckenstein, on May 07, 2008 23:18

A comment on the problem "when I try to signup, I get "emails is invalid" even tho my email is in user@domain.com format" in Get Satisfaction:

Scott,
I get a related error message ("There was an error saving notification preferences - emails is invalid") when I try the add/change/delete e-mail function.

Emails is invalid – Bravisa FAQ, on May 07, 2008 20:08

Scott replied on March 05, 2008 06:56 to the problem "when I try to signup, I get "emails is invalid" even tho my email is in user@domain.com format" in Get Satisfaction:

This is now fixed. 5 months later... I'm not particularly enthused about my response time on this one.

Lane Becker, an employee of Get Satisfaction, replied on October 20, 2007 16:26 to the problem "Why did I stop getting notification emails?" in Get Satisfaction:

hi, guys! just so you know, we're aware that the messages are all getting bundled up and delayed again. the problem's persistent, but we're still working on it!

Scott, an employee of Get Satisfaction, replied on October 09, 2007 14:36 to the problem "Why did I stop getting notification emails?" in Get Satisfaction:

Looking at the bugs database, It seems like some people are having issues with single message queues having multiple consumers. The problems with this setup isnt anything consistent though, as for most it is running just fine.

Our issue could be related to this, or it could be related to the fact that we're using STOMP (which is an alternate transport for AMQ). The STOMP connector seems a little immature, as I have had to work around one problem already in the implementation.

Or, it could be a combination of both :).

Fortunately, We don't huge message traffic, and the ruby-based stompserver should handle our needs for now. I'll look into the possibility of replacing ActiveMQ with stompserver soon.

Thanks again for all of your help.

Scott, an employee of Get Satisfaction, replied on October 09, 2007 05:07 to the problem "Why did I stop getting notification emails?" in Get Satisfaction:

Nick, sorry I missed this post. It was a busy day.

I've seen now what the actual cause is, but haven't yet pinned down the fix. It seems the message queue we are using (Apache ActiveMQ) seems to get in a little bind every now and again and decides to stop sending messages it receives to the consumers.

I'll look into what could cause this, but I'm afraid my lack of experience with ActiveMQ could make the process a bit slow. I'll update everyone here with progress as it comes.

Amy Muller, an employee of Get Satisfaction, replied on October 09, 2007 04:50 to the problem "Why did I stop getting notification emails?" in Get Satisfaction:

Thanks for the head's up, Nick. It seems like I am getting notifications so I'm not sure what's going on. We'll look into it, though.

Nick replied on October 08, 2007 21:31 to the problem "Why did I stop getting notification emails?" in Get Satisfaction:

I'm sure you're aware, but just in case this is news...

It seems that the emails have stopped completely again instead of just being several hours delayed. Good luck in finding the cause.

Scott, an employee of Get Satisfaction, replied on October 03, 2007 20:27 to the problem "Why did I stop getting notification emails?" in Get Satisfaction:

Looking at the outgoing message traffic, it seems like messages are getting sent almost instantly. There are being sent to postfix immediately from the rails code, and they aren't backing up in the postfix queue.

What this means is that the mail could be being held up during the relaying process. This could be caused by the fact that we no longer have the appropriate SPF entries in our DNS records (due to our sudden switch of DNS services on monday), which could be causing delays. I simply don't know enough about the nuts-and-bolts of how mail gets delivered. We do plan on re-implementing SPF, as well as DKIM, though.

I'll do some more looking into what could be the causes.