caitlin's dashboard

i hate verizon!!! they are all idiots! I am a young adult and have just started paying my own cell phone bill and I have already had so many problems with them within the first 9 months. I have had to get four different replacement phones for various reasons all in the time span of the first TWO MONTHS! they never wanted to give me the replacement phone insisting that the problems weren't a big deal and not their problem. On top of that, i was helping my father decide on text messaging plans for my siblings and when we told the customer service rep what plan we wanted, she said that she put it into effect. A month later my father received a bill of over $1200 dollars because each line was charged for the individual texts. besides that, tonight i brought my sister to get a replacement phone because she cannot make calls or receive calls on her end, and her charger does not work. the man was EXTREMELY RUDE and told my sister all of it was her fault! how is not being able to make or receive calls a 13 year old's problem? nevermind that, he started pointing out all of the scratches and cracks on her phone that prevent it from working. How do scratches on the back of the phone prevent it from making/receiving calls or charging the phone? Then i took the phone back and walked out of the door because i was so disgusted with the employee. when my brother needed a replacement for the infamously crappy razor phones, they told my father he lost his $100 credit for one reason or another. when i called the company to ask why, they told me he should not have lost it and that he definitely should have been able to use the credit. i got the credit back for my father but he had to go BACK to the store, return the phones he bought, and re-buy them with the credit!!!!! how can i make a formal complaint? i love verizon's service but have NEVER had a good experience at their stores.