Kathy Jacobs's dashboard

Kathy Jacobs started following the problem "Reputation graph hides hire this person dialog box" in The Whuffie Bank.

Kathy Jacobs started following the question "Why do I get this error message when I try to refollow someone who is following me?" in Twitter.

Kathy Jacobs replied on September 24, 2008 04:41 to the question "Tweets are not showing in search for last 18 hours +" in Twitter:

Thank you! Let me know if you get to the point where the old ones show up.

Kathy Jacobs asked a question in Twitter on September 23, 2008 22:47:

Tweets are not showing in search for last 18 hours +

My tweets have disappeared from the search system. Can you tell me why? They were showing up while I was at BlogWorld this weekend, but starting yesterday they stopped showing. None of my tweets have shown there in the last 18 hours, few in the 48.
As you can see from this link, others tweets to me show, but none of mine do:
http://search.twitter.com/search?q=ca... (search)
http://screencast.com/t/YSeUi6vx2 (screenshot of what I see)

Other users have confirmed the same thing, as you can see in that screenshot.

HELP! I depend on twitter to do my work... Need to know what I did to get booted from the search.

Kathy Jacobs gave praise in Get Satisfaction on August 17, 2008 07:18:

New ratings option on companies

Thanks for the "I am a customer" and ratings boxes. They are a great addition. Love it!

Kathy Jacobs replied on August 16, 2008 18:29 to the problem "interesting plurkers page showcases friend-spammers" in Plurk:

What about setting up a sort on Plurkers with the most replies? Those people are definitely interesting (by dint of the @ of people responding to the comments). Yes, it could still be tweaked by someone who replies to posts just to get them on the list. But at least that would require effort on the part of the plurker.

bronsont's reply to "Plurk Buddy Products!" was just promoted to the most useful! Kathy Jacobs and 4 other people think it's one of the best replies.

Greg Fowler is insane :(

Kathy Jacobs started following the idea "Clique vs. Private - A Struggle..." in Plurk.

Kathy Jacobs replied on July 24, 2008 01:47 to the problem "Followers and Following are all gone - when will this be fixed?" in Twitter:

I lost just over half of my follower/following numbers. It is now back up to 751/735 - it should be well over 800 for both numbers.

Twitter ID is CallKathy. No mobile updates in the last week.

Kathy Jacobs replied on July 24, 2008 00:08 to the problem "Saving to .xls in Excel 2007 increases the file size by 5x" in Microsoft Corporation:

It will happen with most files. The new file type is a much more compact set of files that are then zipped together. When you back save, the graphics and features for both versions are put together in the old format.

One way to think about it is to think back to the changes when Office 97 came out. The compression rate for the new file type is another level better - but for the old programs to read it, both sets of information have to be there.

Kathy Jacobs replied on July 23, 2008 23:58 to the question ""ribbon" toolbar not in Visio" in Microsoft Corporation:

I would guess that the next version of Office won't be out for a couple of years yet, but that when it is, all of the apps will have the ribbon.

A comment on the question "Is Plurk playing favorites?" in Plurk:

Responses to conversations give karma benies. That was what I meant. When I said goodnight last night, the conversation went on a for a bit. – Kathy Jacobs, on July 19, 2008 01:32

Kathy Jacobs replied on July 18, 2008 23:41 to the problem "Find Twitter friends keeps telling my my user/password is invalid" in Plurk:

I tried this the other night (Wednesday night, I think) and it was actually working. It added all the twitter contacts as fans.

(Personally I would have prefered to have the option of friends or fans, but at least it did work.)

Try it again and see if it works for you now.

Kathy Jacobs started following the problem "Features Not Working Since Update on 7/18/08" in Plurk.

Kathy Jacobs replied on July 18, 2008 22:38 to the problem "Features Not Working Since Update on 7/18/08" in Plurk:

I can't see new plurks even if I log out and back in.

A comment on the discussion "User Ombudsman, not Evangelist" in Plurk:

I would recommend that you check out Betsy Weber's attitudes on the role of a community advocate. She is the TechSmith Evangelist. If you need to get connected to her, let me know. She has taught me much about how the role really works. – Kathy Jacobs, on July 18, 2008 22:24

Kathy Jacobs replied on July 18, 2008 22:23 to the discussion "User Ombudsman, not Evangelist" in Plurk:

Do you consider me a schmoozer? I hope not. I want the job not because I want to get on thier good side. I more want it so that I can give teh community a voice. I want to offer people a line of communication that works.

BUT I also want to be clear - no matter who is the community manager (anywhere), there will be information they have to provide that seems like repeating the company line. Sometimes, users have to have patience and give tools time to grow.

Kathy Jacobs started following the idea "Post to a clique by defining the clique in the plurk." in Plurk.

Kathy Jacobs replied on July 18, 2008 22:17 to the question "Is Plurk playing favorites?" in Plurk:

I think the reason I gained overnight is that between the last update and teh start of the downtime, I had someone accept a friend invitation and I had an active thread going on.

But I don't understand why ANYONE lost karma during the down time.

Kathy Jacobs replied on July 18, 2008 22:16 to the discussion "User Ombudsman, not Evangelist" in Plurk:

Yes. Yes, And Yes.
I have spent the better part of my professional career "asking the hard questions". As an MVP, I see my role to show people how good OneNote is, but also to make sure the product teams know what doesn't work and what is important to the community. Ask any of them, I do both parts quite well :)

In fact, the introduction to my first book was written by a member of the PowerPoint team at Microsoft who wrote about me (in part) "No, she doesn't make my life easier, she makes PowerPoint's customer's lives easier."

(In other words, I am loud - proud - and willing to do what it takes to make products work the way customers need them too.)