Carijane's dashboard

Carijane replied on July 27, 2009 14:54 to the question "why are 365 baby wipes so dry? As soon as the bag is opened, the wipes dry up much quicker than any other brand I have used." in Whole Foods Market:

Hi Ivy,

I'm sorry to hear of your disappointment with the 365 Baby Wipes. Our Private Label team is constantly reviewing our products, and I have shared your comments with the team.

We always want our shoppers to be happy with our products, and we offer a 100% guarantee. If are ever unsatisfied with one of our products, you are welcome to bring the item back to your local store for a refund.

Thank you again for your feedback.

-Carijane

Carijane set one of Carijane's replies as an official response to "What is in my spring water?" in Whole Foods Market

Carijane replied on July 27, 2009 14:44 to the question "What is in my spring water?" in Whole Foods Market:

Hi Rene,

I'm sorry to hear of your experience withe the 365 Spring Water. It may be due to the mineral content of the water, however we would like to look into it further. If you experience this again, you may take the bottle back to your local store. They would be able to give you a refund and begin the investigation process.

Thanks,
Carijane

Carijane replied on May 29, 2009 14:45 to the question "Where did "Health From The Sun - The Total EFA" go?" in Whole Foods Market:

Hi roto,

Our product selection does vary from store to store. I would be happy to find out if the Total EFA is still available for your local store to order or if it is sold at any stores near you.

You may email us at customer.questions@wholefoods.com to let us know which store is closet to you.

Thanks,
Carijane

Carijane replied on April 24, 2009 16:41 to the problem "Dry rotisserie chicken" in Whole Foods Market:

Hi,

I'm sorry you have had bad experiences with the rotisserie chickens at the Cambridge store. I will pass this feedback along to store leadership so they can address it with our in store chefs.

If you are ever unhappy with any item from one of our stores, please feel free to bring it to the customer service desk for a refund.

Thanks,
Carijane

Carijane replied on April 24, 2009 16:32 to the problem "bad service,fairfax" in Whole Foods Market:

Hi Kathleen,

Yes, Whole Foods does have a secret shopper program. Third party secret shoppers evaluate each department in our stores and give their feedback. In addition to the secret shopper program, we are always open to customer comments in person at the store, by phone, or by email.

Thanks,
Carijane

Carijane replied on February 27, 2009 21:38 to the question "More of Fuel Cells" in Whole Foods Market:

Hello Corey,

Because the costs and applications involved in fuel cell installation vary greatly depending on the facility and its power needs, it may be best to contact the company directly. You may get in touch with Willis McCullough at UTC power with your specific questions. He can be reached at 1-800-727-2200.

Thanks,
Carijane

Carijane replied on February 27, 2009 18:31 to the question "UK" in Whole Foods Market:

Hello Tom,

Thanks for your interest in Whole Foods Market! We do have several locations in the United Kingdom. For a list of our UK locations, please visit http://www.wholefoodsmarket.com/stores/unitedkingdom/index.php.

Thanks,
Carijane

Carijane replied on February 27, 2009 18:29 to the question "Dublin, CA Store Plans" in Whole Foods Market:

Hello,

We do have a store in development in Dublin, CA. As this is still a store in development and there a lot of variables (construction, permits, weather, etc...) I do not have an exact opening date. For store information including upcoming stores, please visit our website at http://www.wholefoodsmarket.com/stores/index.php.

Thanks,
Carijane

Carijane replied on February 27, 2009 18:24 to the question "Where to find recipes for dehydrated soups in the bulk foods section?" in Whole Foods Market:

Hi Benjamin,

We don't have recipes for bulk items on our website because the bulk selection varies so much from store to store. However, the store would be happy to share the recipes and cooking instructions over the phone. For store locations and phone numbers, please visit http://www.wholefoodsmarket.com/stores/all/index.php

Thanks,
Carijane

Carijane replied on February 27, 2009 18:16 to the problem "bad service,fairfax" in Whole Foods Market:

Hello Debbie,

I am very sorry to hear bout your experience in the Fairfax store. We always seek to satisfy and delight our customers by providing excellent customer service, and this sounds like an opportunity to retrain some of our Team Members. I have shared your comments with Fairfax store leadership and the region. If you experience any problems in the future, please ask to speak to store leadership and they would be happy to address your concerns.

Thank you,
Carijane

Carijane replied on February 27, 2009 18:03 to the idea "Qualify your cooking knowledge" in Whole Foods Market:

Hi Bernhard,

Yes! Whole Foods Market has a great variety of recipes available on our website. There are also many locations that offer cooking classes. Please contact your local store for information on any upcoming cooking classes.

Thanks,
Carijane

Carijane replied on February 27, 2009 17:52 to the question "Where is your 365 hot sauce?" in Whole Foods Market:

Hi Jennifer,

The 365 Organic Hot Sauce is going through a packaging change. It hasn't been discontinued, but has been unavailable for longer that we anticipated. it should be back in the stores in a few weeks.

Thanks,
Carijane

Carijane replied on February 27, 2009 17:48 to the idea "Bring WholeFoods to College Station, TX" in Whole Foods Market:

Hi,

I would be happy to let our Store Development Team know you would like to see a store In College Station. Thanks for the suggestion!

-Carijane

Carijane replied on February 27, 2009 17:44 to the question "do you sell egg substitutes?" in Whole Foods Market:

Many of our stores do carry egg substitutes. However, selection varies so I would ask your local store what egg alternatives they stock. For a list of store locations, please see http://www.wholefoodsmarket.com/stores/all/index.php.

Thanks,
Carijane

Carijane replied on February 27, 2009 17:34 to the question "Gluten-Free Only Section" in Whole Foods Market:

Hi matchzimmerman!

Each Whole Foods Market store is set up a little bit differently. Some locations do have sections for gluten free products, like gluten free baking mixes for example. Other stores have a section in their bakery of Gluten Free Bake house items. In some stores, the gluten free products are found alongside similar products on the shelves. A Team Member at your local store would be happy to show you their store's gluten free selection.

Thanks,
Carijane

Carijane set one of Carijane's replies as an official response to "Why do you support high fructose corn syrup?" in Whole Foods Market

Carijane replied on February 27, 2009 17:28 to the question "Why do you support high fructose corn syrup?" in Whole Foods Market:

Hello , Chepter. I wanted to share Whole Foods Market's thoughts on high fructose corn syrup. We feel that high fructose corn syrup is safe when consumed in moderation. We do sell some products that have high fructose corn syrup in them, but it is definitely the exception and not the norm. None of our Whole Foods or 365 brand products have high fructose corn syrup.

We realize that there are concerns about high fructose corn syrup and we are always following the latest research. Right now we have not banned it as an ingredient, but we do seek our products and companies that use alternatives.

Thanks,
Carijane