Carl-Axel's dashboard

Carl-Axel set one of Carl-Axel's replies as an official response to "libspotify 0.0.2: Bogus sp_session_userdata() in ->notify_main_thread()" in Spotify

Carl-Axel replied on November 19, 2009 10:36 to the problem "libspotify 0.0.2: Bogus sp_session_userdata() in ->notify_main_thread()" in Spotify:

Fixed (and will make it into the next release of libspotify)

Carl-Axel set one of Andres' replies as an official response to "Becoming a beta user of Spotify (and premium membership)?" in Spotify

A comment on the problem "Error message: "Offline access for this computer/device has been withdrawn."" in Spotify:

Spotify will not net to resync if you upgrade, but if the upgrade fails and you manually have to reinstall it can be required. – Carl-Axel, on November 11, 2009 16:55

A comment on the problem "Error message: "Offline access for this computer/device has been withdrawn."" in Spotify:

Hmm, hopefully you will not see more of this now since you are only using two. I assume you have not uninstalled/reinstalled either. Next time you have access removed, please email premium support and let us know more and we will try to look in to it more in your case. Since it's sounds a bit random on your account. :( But hey, maybe we can find out what is causing it!

/Carl-Axel – Carl-Axel, on November 11, 2009 11:25

Carl-Axel replied on November 11, 2009 11:22 to the problem "lose streaming when email sync on android" in Spotify:

What android are u using and what is your username?

A comment on the problem "Error message: "Offline access for this computer/device has been withdrawn."" in Spotify:

Could you tell more about your computers and where you use them? What os are they? – Carl-Axel, on November 10, 2009 13:41

A comment on the problem "Error message: "Offline access for this computer/device has been withdrawn."" in Spotify:

As said, it not great but it can be solved. :) – Carl-Axel, on November 10, 2009 13:40

Carl-Axel replied on November 10, 2009 12:08 to the problem "Error message: "Offline access for this computer/device has been withdrawn."" in Spotify:

Hi all,

The offline system is still a bit sensitive and therefore if you start syncing offline tracks on a 4th device (before de-authorizing) the offline access will be withdrawn from one of the devices/computers.

If you reinstall a iphone/android phone this will count as a new device and will remove one of the other offline devices since it most likely was not de-authorized (de-authorize by uncheck all the playlists that are available in offline mode).

We understand that this can be frustrating if an access is removed. We also understand that we can improve how we manage the offline devices. And we have reported this to the development team for the future.

So to solve the problem, just restart a iphone (that have been changed) and sync the tracks again.

Please note, if you change the password your offline tracks will also required to be re-synced.

A comment on the problem "iphone login problem, errorcode 117" in Spotify:

Or try another wifi network... :) – Carl-Axel, on November 05, 2009 12:26

Carl-Axel set one of Carl-Axel's replies as an official response to "iphone login problem, errorcode 117" in Spotify

Carl-Axel replied on November 05, 2009 12:26 to the problem "iphone login problem, errorcode 117" in Spotify:

Error 117 on iPhone/iPod?

User have reported this problem when connected via WiFi, usually when at work. Error 117 is a access point restriction/firewall indication which indicates that Spotify can’t connect on the current wifi setup. If you get Error 117 please try: - another WiFi network without restrictions or
- Connect over 3G with your iPhone (ensure that you have a flat rate data plan)

http://www.spotify.com/en/help/faq/#i...

Carl-Axel replied on November 05, 2009 10:09 to the problem "Purchase failure" in Spotify:

great!

Carl-Axel replied on November 04, 2009 16:04 to the problem "Promo Error (Nirvana DVD promo)" in Spotify:

hi thanks for the report, we are looking in to this problem with the ad.

Carl-Axel replied on November 04, 2009 16:01 to the question "iphone - music stops frequently" in Spotify:

Great!

Carl-Axel marked one of robthewriter's replies in Spotify as useful. robthewriter replied to the question "iphone - music stops frequently".

Carl-Axel set one of Carl-Axel's replies as an official response to "Spotify for Android forgets login details and player settings." in Spotify

Carl-Axel replied on November 02, 2009 10:02 to the problem "Spotify for Android forgets login details and player settings." in Spotify:

We are not sure what causes this, but the problem seems to occur when upgrading from a previous version. Please un-install, then re-install Spotify. That should solve the problem.

Carl-Axel replied on October 30, 2009 07:04 to the problem "Still no proxy scobbling. :(" in Spotify:

Hi it should be working now in the version 0.3.21. Give it a try!
http://getsatisfaction.com/spotify/to...

Carl-Axel replied on October 23, 2009 10:47 to the problem "Spotify reported I had synced to three devices and wiped my synced data" in Spotify:

Hi Guys,

After you get this info of 3 devices. exit Spotify, try again to add a playlist available for offline. This usually solves the problem.