Carlos's dashboard

Hello Eloise,

Our guarantee is solid, so do not worry since you already got a refund for the program you purchased.

You can verify that by visiting your PayPal account and also from our website in:

http://orders.mindvalley.com

We are sorry if the reply came a little late, but we have been very busy with a very successful launch so we are getting many requests from people asking questions so we haven't been able to reply as fast as we would like.

Anyway, I verified that you already got an answer from our support team, so please check your inbox.

Carlos

Hello Patricia,

According to our records your purchase was made back in December 2008.

We certainly offer a 365 days full refund guarantee, and we are willing to send your money back, but unfortunately our payments provider Authorze.net does not allow us to make refunds directly back to the credit card in orders that are older than 120 days, which is your case.

We are looking for options in the future to be able to issue refunds in a more convenient way, but at this moment the only way we have to manage this is by using PayPal.

PayPal is the safest and easiest way to shop in Internet, and is becoming more popular all around the world.

So, we will issue a refund since you are in the 365 days window period to ask for it, but currently we will have to do it through PayPal, as we have done with other customers before.

We appreciate your understanding a cooperation in this matter.

Best regards,

Carlos Botero
Community Delight Manager
www.MindValley.com

--

Hello Deb,

You can always ask for a refund from our team by sending an email and within 48 hours you will get a reply.

I searched in our records, and you made a request for the refund just 8 hours ago to support@quantumjumping.com

Also I confirm that you already had received a refund already (PayPal transaction: 0PC437022K927463N )

In any case, as we state in our guarantee, you just need to contact us in our support email and you will get a reply, but we just ask for your patience in the reply which we do our best to keep within 48 hours during week days.

Best regards

Hello Abdulrahman,

I'm glad I could help, and thank you very much for the feedback, this is something we value a lot! :-)

Hello Abdulrahman,

For a mistake on our side you got upsold to AdWords Profit Guard when in fact this program is still in stealth mode due some changes we are working on.

This is why you are getting the error message.

I had issued a refund on your purchases and you should get your money back within 2-3 business days.

Hello Odie,

You do not run any risk at purchasing any product from us since we offer a very generous guarantee for all our products.

You are very welcome to try them, and if you feel that they do not work for you just let us know and you will get a full refund for your purchase.

As said before, there is no risk, and thousand of people had enjoyed our products and had benefited from them.

In case of needing more help, you can always visit:

http://www.MindValleyLabs.com/Contact

Carlos

Patrick,

In your case you were not charged 3 times for the purchase of AdWords System Exposed.

When you purchased this program, you were presented with the offer of 2 more programs for also $97 and you added them to your purchase:

- WordButler - Adwords System Exposed v9 Upgrade ($97)
- Winning Adwords Ads - Adwords System Exposed v9 Upgrade ($97)

You can always confirm the purchases you made by going to:

http://Orders.Mindvalley.com and writing the email address you used when making the purchase.

Anyway, as you requested all those orders have been refunded and you should have your money back already.

There isn't a problem with WordButler itself.

The problem that you were facing with the tool, is that if you try to download the file wordbutler.air with IE7 then the file extension for this files gets changed to .zip

This is a problem with IE7 and the webserver configuration. Other websites have had similar problems with IE7 and Adobe Air files, you can see this for example: http://www.psyked.co.uk/adobe/apollo/...

A simple solution is just to either rename the .zip file to .air or then to try to download the file again from another browser like Mozilla Firefox