Cabby's dashboard

Cabby replied on August 07, 2009 18:05 to the problem "Adobe Support: Problem with Air not connecting to apps" in Adobe:

My problem was with Vista 64-bit, not Mac. How adept are you at navigating to system folders? Can you get to the Command Prompt?

Here is the navigation path to the folder where the TweetDeck or Seemic issues lie:

C:\users\USERNAME\AppData\Roaming\Adobe\Air\ELS

Note in the string above, you need to replace USERNAME with the name of your admin user. In Vista, when you open the command prompt, you are automatically in the USERNAME directory.

Cabby replied on July 23, 2009 15:12 to the problem "Tweetdeck just sits there upon starting - no columns, no login, just the frame." in TweetDeck:

Zach~ Your screencast looks much different than the problem that I was having (see mine here so I suspect your problem is something else. Sorry this didn't help; I know the frustration you're feeling. Good luck finding your solution.

Cabby replied to "Tweetdeck just sits there upon starting - no columns, no login, just the frame.", but it was removed. see the change log

Cabby replied on July 21, 2009 21:57 to the problem "Seesmic opens, but won't load tweets" in Seesmic:

I have finally solved this problem with help through another community. Here is the link to my solution:

http://getsatisfaction.com/adobe/topi...

Good luck.

Cabby replied on July 21, 2009 21:54 to the question "Air applications don't work after updates" in Adobe:

I finally solved this problem with the help of support community. Here's the link:

http://getsatisfaction.com/adobe/topi...

Good luck to anyone else with this problem.

Cabby replied on July 21, 2009 21:52 to the problem "Adobe air can't connect to the internet" in Adobe:

I had this problem and just solved it. See if this link helps you:

http://getsatisfaction.com/adobe/topi...

Good luck.

Cabby marked one of Matthew Laun's replies in Adobe as useful. Matthew Laun replied to the problem "Adobe Support: Problem with Air not connecting to apps".

Cabby replied on July 21, 2009 21:48 to the problem "Adobe Support: Problem with Air not connecting to apps" in Adobe:

Hi, Matthew~

Thanks for your response and for taking the time to reply not once, but twice. I disagree with your assertion that the problem doesn't lie with Air, as Air is the common denominator in my problem. Furthermore, with the help of someone from another support community (working on a Mac, no less) I was able to resolve the issue. The problem was found within Air's ELS directory. The simple removal of two directories resolved the problem. Here is what I did:

Windows Vista (TweetDeck and Seesmic non-run problems):

1. Close or confirm that TweetDeck or Seesmic is not running.

2. Navigate to C:\users\username\AppData\Roaming\Adobe\Air\ELS

3. In that folder you'll find a folder called:
TweetDeckFast(with a bunch of numbers after it).

For Seesmic desktop, look for:
com.seesmic.client.(followed by a bunch of letters and numbers)

4. Delete the TweetDeckFast or Seesmic folder.

5. Restart TweetDeck or Seesmic and the password box pops up, allowing you to log-in.

Windows XP:

1. Follow above

2. Navigate to C:\Documents and Settings\username\Application Data\Adobe\AIR\ELS

3-5 Follow above.

The problem here was a crash of the bridge between Adobe Air and the connection to Twitter's API.

Good luck to everyone else having this problem

Cabby replied on July 21, 2009 21:40 to the problem "Tweetdeck just sits there upon starting - no columns, no login, just the frame." in TweetDeck:

Hello, IcarusFountain. Although I don't have a Mac, I was able to extrapolate from your Mac directive to find a solution for my Vista system. It's a very simple fix when you know it. The problem lies in the Adobe Air directory.

Windows Vista:

1. Close or confirm that TweetDeck is not running.

2. Navigate to C:\users\username\AppData\Roaming\Adobe\Air\ELS

3. In that folder you'll find a folder called: TweetDeckFast(with a bunch of numbers after it)

4. Delete the TweetDeckFast folder.

5. Restart TweetDeck and the password box pops up, allowing you to log-in.

Windows XP:

1. Follow above

2. Navigate to C:\Documents and Settings\username\Application Data\Adobe\AIR\ELS

3-5 Follow above.

The problem here was a crash of the bridge between Adobe Air and the connection to Twitter's API.

Good luck to everyone else having this problem.

Cabby reported a problem in Seesmic on July 17, 2009 05:18:

Seesmic opens, but won't load tweets

HP Pavilion running Vista Home Premium, 64-bit. After a Windows update and a Norton Internet Security update, existing Adobe Air applications--Tweetdeck and Seesmic Desktop--will not open.

Have uninstalled, then reinstalled Air, Tweetdeck and Seesmic. Still not working.

Seesmic opens the configure box, accounts are listed, but no passwords saved. When I add passwords and click SAVE, the configure box closes. When I reopen the configure box and check settings, the passwords have not saved.

Tweetdeck opens only to an empty frame, no account data loads.

I believe this is an Air issue, because both of these applications went bad at the same time and both of them employ Air for the connection to web/API.

I have since installed Twhirl, which is working perfectly, which tells me that Air is installed correctly.

Something happened to the Air settings during the updates. I think it's an Adobe Air problem, but no one from Adobe support forums has offered help. Does anyone have experience with this bug?

Cabby replied on July 17, 2009 05:12 to the question "First Launch, get Blank Screen" in TweetDeck:

I'm glad that kroche found a fix for Tweetdeck on a Mac system. I'm running Vista and having the same problems. Here's my post in the getsatisfaction/adobe forum:

http://getsatisfaction.com/adobe/topi...

Good luck everyone.

Cabby replied on July 17, 2009 05:08 to the question "Tweetdeck not working - does not display the tweets!" in TweetDeck:

I have the same problem. Here is my post in the getsatisfaction/adobe air forum.

http://getsatisfaction.com/adobe/topi...

Good luck.

Cabby replied on July 17, 2009 05:05 to the problem "Tweetdeck just sits there upon starting - no columns, no login, just the frame." in TweetDeck:

I have a similar problem. Here's my post at getsatisfaction/adobe support:

http://getsatisfaction.com/adobe/topi...

The Adobe tech who commented passed the buck.

Cabby replied on July 17, 2009 05:03 to the problem "Adobe Support: Problem with Air not connecting to apps" in Adobe:

Thank you for your comment, Matthew. However, the two apps in question (Tweetdeck and Seesmic Desktop) worked perfectly until a Windows update followed by a Norton Internet Security update.

Twhirl, which is working fine, was installed after the updates. I suspect that if Twhirl had been installed prior to the problematic updates, it would not be working either.

Is there anything you or someone from Adobe can do to look into this?

Cabby reported a problem in Adobe on July 16, 2009 14:40:

Adobe Support: Problem with Air not connecting to apps

HP Pavilion running Vista Home Premium, 64-bit. After a Windows update and a Norton Internet Security update, existing Adobe Air applications--Tweetdeck and Seesmic Desktop--will not open.

Have uninstalled, then reinstalled Air, Tweetdeck and Seesmic. Still not working.

Seesmic opens the configure box, accounts are listed, but no passwords saved. When I add passwords and click SAVE, the configure box closes. When I reopen the configure box and check settings, the passwords have not saved.

Tweetdeck opens only to an empty frame, no account data loads.

I believe this is an Air issue, because both of these applications went bad at the same time and both of them employ Air for the connection to web/API.

I have since installed Twhirl, which is working perfectly, which tells me that Air is installed correctly.

Something happened to the Air settings during the updates. Will someone from Adobe please address this issue?

Cabby replied on July 15, 2009 01:23 to the question "Air applications don't work after updates" in Adobe:

Hello... anyone from Adobe out there? Please look into this question. Thanks.

Carolyn Bass asked a question in Adobe on July 14, 2009 14:46:

Air applications don't work after updates

HP Pavilion running Vista Home Premium. After a Windows update and a Norton Internet Security update, existing Adobe Air applications--Tweetdeck and Seesmic Desktop--will not open.

Have installed and uninstalled Air, Tweetdeck and Seesmic. Still not working.

Seesmic opens the configure box, accounts are listed, but no passwords saved. When I add passwords and click SAVE, the configure box closes. When I reopen the configure box and check settings, the passwords have not saved.

Tweetdeck opens only to an empty frame, no account data loads.

I believe this is an Air issue, because both of these applications went bad at the same time and both of them employ Air for the connection to web.

I have since installed Twhirl, which is working perfectly, which tells me that Air is installed correctly.

Something happened to the settings during the updates. Will someone from Adobe please address this issue?