Cassie C's dashboard

Cassie C replied on September 21, 2009 16:09 to the problem "My email address is not accepted. why?" in Groupon:

Hi Susan,

Unfortunately I am not quite sure what you mean. Do you mean that you are not able to subscribe to our daily emails? Do you mean that you are not able to sign in to your account and buy a Groupon? Please email us at support@groupon.com from the email address you have been using so that we can help you right away!

Best,
Cassie
support@groupon.com

Cassie Cohen replied on July 09, 2009 13:14 to the problem "Manny's Groupon will not appear on computer" in Groupon:

Hi Marie,

It seems like this problem is because you have two accounts created with different email addresses, and you actually used your mariee921@yahoo.com address to buy this Groupon.

To resolve this (and print your Groupon) first go here: http://www.groupon.com/logout to log out, then log back in by clicking on "Sign in" , but this time make sure to use the email address and password that you used to make your initial Groupon purchase (that yahoo address). Once you've done this, the link to view and print your Groupons should work--just click on "My Stuff" and then "My Groupons" on the right side.

Just click on the following link to reset your password if you've forgotten it: http://groupon.com/users/forgot_password

Sorry if this is confusing. Let me know if you have any questions or if this doesn't work for you. Emailing us at support@groupon.com is the fastest way to get in touch with us.

Cassie Cohen
support@groupon.com

Cassie Cohen replied on June 25, 2009 20:07 to the question "Hey why can't I see the groupons for Dallas, Atlanta, Seattle, Detroit, and LA? I am able to see Boston, NYC, Chicago, and DC tho" in Groupon:

Hi Stewart,

Dallas, Seattle, Detroit, and LA haven't launched yet. I cannot release an exact date for their launches, but it will be soon! You are able to see those other cities because we are already launched there, and are featuring daily Groupons in those cities.

If you haven't done so already, you can sign up for the daily Groupon email alerts in advance so that once your city does launch you won't miss even a day of great deals! Just visit http://www.groupon.com, click the yellow arrow to set the display to the correct city, and enter your email in the field at the top right corner of the page.

Best,
Cassie Cohen
support@groupon.com

Cassie Cohen replied on June 16, 2009 23:15 to the question "Glitch?" in Groupon:

Hi Jaime,

I wrote back to your separate email in response to this question. I just wanted to check in!

Best,
Cassie Cohen
support@groupon.com

Cassie Cohen replied on June 15, 2009 18:56 to the question "signed up with you twice and never get the email... what to do?" in Groupon:

Hi Margaret,

I am very sorry you've been having trouble getting our emails! Please send me your email address at support@groupon.com and your city preference so that I can make sure you are subscribed correctly.

Best,
Cassie Cohen

Cassie Cohen replied on June 11, 2009 16:11 to the problem "Manny's Groupon will not appear on computer" in Groupon:

Hi,

I am very sorry that you are having trouble. If you give me your name and email address that you used when you bought the Manny's Groupon I will look up your account right away and be able to send you instructions on how to get in and print your Groupon.

Sorry for the trouble.
Cassie Cohen

Cassie Cohen replied on June 11, 2009 13:35 to the problem "Wrong City" in Groupon:

Hi Nicholas,

Groupon is scheduled to launch in Atlanta very soon, but isn't launched yet. If you subscribed to Atlanta, you should have received a welcome email that had links to the Chicago page to give you a preview of what kinds of deals you have to look forward to once Atlanta launches in the near future. Great thinking to sign up for the Atlanta list in advance, that way when it does launch you won't miss even a single day of great deals!

Cassie Cohen
groupon@thepoint.com

Cassie Cohen replied on June 06, 2009 00:56 to the problem "Trouble with Groupon Coupon for Brite Smile" in Groupon:

Hi,

I looked up your account, and it looks like something happened and the transaction wasn't completed. I searched for an account for you using your name and found an account with your GemVie Spa Groupon, but unless you think there could be another account for you with a different name unfortunately it looks like you didn't get the Britesmile Groupon. I am so sorry you missed out :-(

If you are ever having trouble with a purchase, or would like to call in just to double check that everything went through, don't hesitate to call us during regular business hours at 312 676 5773.

Very sorry for the trouble.
Cassie Cohen
groupon@thepoint.com

Cassie Cohen replied on June 03, 2009 17:24 to the question "Give my Groupon to a friend?" in Groupon:

Hi,

Yes! The Groupon will have the purchaser's name on it, but it also has a unique ID number that the business uses to identify Groupon customers, so the person redeeming the Groupon does not have to be the person who bought it.

Let me if there is anything else I can do to help!

Best,
Cassie Cohen
groupon@thepoint.com

Cassie Cohen replied on May 27, 2009 19:44 to the problem "i receive email to joe@datastreamcs.com from groupon .. but when i try to login, it tells me no account is associated with that email." in Groupon:

Hi Joe,

I just wanted to check in to make sure you are satisfied with our solution from over the phone earlier today! Have a great day.

Cassie Cohen
groupon@thepoint.com

Cassie Cohen replied on May 18, 2009 18:44 to the problem "Help finding deals in Washington DC" in Groupon:

Hi!

The reason you don't see any daily Groupons posted on the DC site is because we haven't yet launched in DC. I cannot release an exact date for the launch, but it will be very soon! You can sign up for the daily Groupon email alerts in advance so that once it does launch you won't miss even a day of great deals! Just visit http://www.grouponwashington.com and enter your email in the field at the top right corner of the page.

Best,
Cassie Cohen :-)
groupon@thepoint.com

Cassie Cohen replied on May 18, 2009 13:16 to the idea "After Sign Up" in Groupon:

Thanks for the great suggestion!

Cassie Cohen :-)
groupon@thepoint.com

Cassie Cohen replied on May 11, 2009 21:22 to the question "Coupon Threshold?" in Groupon:

Hi Anna Kate,

Thanks for your kind words about Groupon! Yes, sometimes there is a maximum number of Groupons available. After we have reached that maximum number it is no longer possible for anyone to join that Groupon. An example is our Boston Groupon today: http://www.grouponboston.com . Our team negotiates that number with the business beforehand to make sure that the business is not overwhelmed by customers beyond their capacity. Sometimes a Groupon will not have a threshold, but it doesn't expire for an extended period of time, like a year. In this case yes, obviously being featured as a daily Groupon is bring the featured company lots of business, but it is also spread out over time. Let me know if you have any more questions!

Groupon Love,
Cassie Cohen :-)
groupon@thepoint.com

Cassie Cohen replied on May 11, 2009 19:58 to the question "Allyu Spa Waxing" in Groupon:

Dalia,

The Allyu Groupon is only valid for the three types of waxing listed (brazilian, leg, or back), and is not valid for other services at Allyu.

Groupon Love,
Cassie Cohen :-)
groupon@thepoint.com

Cassie Cohen replied on May 08, 2009 19:31 to the idea "Acupuncture Groupon" in Groupon:

Hi Danhi!

Glad to hear you had a great time using your Boot Camp Groupon! We have actually featured an acupuncture Groupon in the past that was successful, so I'd say it is reasonable to say that we might feature one again sometime in the future. Keep sending us suggestions, we'd love to hear them!

Cassie Cohen :-)
groupon@thepoint.com

Cassie Cohen replied on May 08, 2009 15:02 to the problem "Deleted purchased Groupon! What do I do??" in Groupon:

Hi John,

Don't worry, your massage Groupon is in your account. You can print your Groupon by following these instructions:

Just go to http://thepoint.com/mygroupons and log in with the email address and the password you set when you made this purchase. If you need to reset your password, just go here: http://thepoint.com/users/forgot_pass...

Let me know if there is anything else I can do to help!

Happy Friday,

Cassie Cohen :-)
groupon@thepoint.com

Cassie Cohen replied on May 08, 2009 14:45 to the question "Multiple City Subscription = Multiple daily GroupOn emails?" in Groupon:

Hi!

I double checked your account, and you are in fact signed up for both the NYC and DC subscriptions. You are not receiving email regarding DC yet because DC has not yet launched. Great thinking singing up for it in advance, that means you won't miss even a single day of great deals once it does launch! Happy Friday!

Cassie Cohen :-)
gorupon@thepoint.com

Cassie Cohen replied on May 08, 2009 14:09 to the question "Diana -dianak1027@yahoo.com" in Groupon:

Hi Diana,

It looks like everything went through okay, your Groupon for the psychic reading is in your account. You should have received an email with your receipt and instructions to print your Groupon. I suggest double checking your spam filter to make sure an email from groupon@thepoint.com did not end up there. Alternatively, you can print your Groupon by following these instructions:

Just go to http://thepoint.com/mygroupons and log in with this email address and the password you set when you made this purchase. If you need to reset your password, just go here: http://thepoint.com/users/forgot_pass...

Let me know if there is anything else I can do to help!

Sorry for the trouble,

Cassie Cohen :-)
groupon@thepoint.com

Cassie Cohen replied on May 08, 2009 13:12 to the idea "Come to Motown!" in Groupon:

Hi Bobbie,

Thanks for your interest! We don't have any immediate plans on moving to Detroit, but we will contact you as we starting putting something together there.

Cassie Cohen :-)
groupon@thepoint.com

Cassie Cohen replied on May 07, 2009 22:40 to the problem "Shafted at Moxie's" in Groupon:

Hi Jeff,

We sincerely apologize for any trouble that you had with your Groupon at Moxie. We have spoken with the management to try to find out what happened the other night. They assured us that the staff has been trained to honor the specifics of this Groupon, and that you shouldn't have had any problems. Stephanie, the manager at Moxie would like to speak with you to try to resolve the problem, and encourages you to call her at 773-935-6694. Please let us know if you feel that the problem still hasn't been resolved after you speak with Stephanie at Moxie. Again, we are very sorry for your negative experience and are eager to resolve this issue.

Best,
Cassie Cohen
groupon@thepoint.com