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Cassie Cohen replied on May 07, 2009 22:26 to the problem "Shafted at Moxie's" in Groupon:
Hi Jeff,
We sincerely apologize for any trouble that you had with your Groupon at Moxie. We have spoken with the management to try to find out what happened the other night. They assured us that the staff has been trained to honor the specifics of this Groupon, and that you shouldn't have had any problems. Stephanie, the manager at Moxie would like to speak with you to try to resolve the problem, and encourages you to call her at 773-935-6694. Please let us know if you feel that the problem still hasn't been resolved after you speak with Stephanie at Moxie. Again, we are very sorry for your negative experience and are eager to resolve this issue.
Best,
Cassie Cohen
groupon@thepoint.com-
Cassie Cohen replied on May 07, 2009 18:10 to the question "DC Area" in Groupon:
Becky,
Great deals are coming your way in DC soon! Probably over the next couple months. You can follow us on Twitter <http://twitter.com/groupon>, or go to the Groupon website <http://groupon.thepoint.com/subscript...>, make sure you are on the Washington, DC page, and sign up to receive the daily Groupon as soon as it becomes available. That way you won't miss even a single day once we launch in DC! Happy Thursday!
Cassie (from Groupon) :-) -
Cassie Cohen replied on May 07, 2009 18:05 to the idea "Time to get RAW - it's summer!" in Groupon:
Thanks for the great suggestion!
Cassie (from Groupon) :-) -
Cassie Cohen replied on May 07, 2009 14:48 to the idea "Paypal" in Groupon:
I totally agree! Unfortunately we haven't been able to work anything out with Paypal yet.
Cassie (from Groupon) -
Cassie Cohen replied on May 06, 2009 23:11 to the problem "Cancel my order" in Groupon:
Mary,
No worries, I just cancelled your order and your credit card will not be charged.
Cassie Cohen :-)
groupon@thepoint.com -
Cassie Cohen replied on May 06, 2009 22:13 to the problem "Receiving Wrong City's Groupon" in Groupon:
Thiana,
No problem! Please just send me an email at groupon@thepoint.com and we will get you switched over to Boston right away.
Cassie :-)
groupon@thepoint.com -
Cassie Cohen replied on May 06, 2009 20:32 to the question "delivery of certificates from yesterday's randalls island groupon" in Groupon:
That was fast, before I even got a chance to respond! You're so smart :-)
Cassie
groupon@thepoint.com -
Cassie Cohen replied on May 06, 2009 20:05 to the problem "Did not get email confirmation for yesterday's groupon purchase" in Groupon:
Hi Elsa,
It looks like this went through okay, your 5 Groupons are in your account. You should have received an email early your receipt and instructions to print your Groupon. I suggest double checking your spam filter to make sure an email from groupon@thepoint.com did not end up there. Alternatively, you can print your Groupon by following these instructions:
Just go to http://thepoint.com/mygroupons and log in with this email address and the password you set when you made this purchase. If you need to reset your password, just go here: http://thepoint.com/users/forgot_pass...
Let me know if there is anything else I can do to help.
Sorry for the trouble,
Cassie Cohen :-)
groupon@thepoint.com
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