Cathy's dashboard

I think it would be more helpful if submitting the ticket took you to the actual ticket. At least that's what I'm used to from other support communities (Drupal, MovableType, WordPress, Apache, MAMPP). The "Now What?" page is actually more confusing.

Thanks so much for providing such a great service!

I'm having the same problem...I attach a question or a comment onto someone else's comment or questions for clarification but I never hear anything back. Is it just not worth commenting on other post because PBwiki support does not look at them? Yep...I'm a paying customer. :)

I just submitted a post (8 August 08) and landed on this page. Now What? is correct. Your official response that you would fix this was 5 months ago. How do we track our ticket? How do we see other tickets that are or aren't being worked on? Why have 5 months gone by and either a link to the ticket status or an explanation about why we can't see the status of tickets has not been put on this page. – Cinzia, on August 08, 2008 15:33

I have this same experience - both trying to connect to a nonexistent corporate server AND briefly seeing salesforce.com. I have to quit my VPN to submit a ticket. I also had this experience when I was trying to download a white paper. – Cathy, on June 05, 2008 22:03