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cfalchi replied on August 17, 2008 16:58 to the problem "Customer Service Not Helpfull Passes The Buck" in Sears:
Sorry to hear about your mistreatment. I have been off this summer (I am a teacher) and have had the time to deal with the various companies that have been screwing me. It is soooo frustrating. Noone cares, noone trains customer service people, and the right hand has no idea what the left hand is doing. When I tell others about all the customer service problems I have had this summer with different companies, they are amazed at the troubles I have had and the fact that I had not given in. I vowed to keep on going, not to let them off the hook, but sadly I have given up the fight with most of them. I thought I would wear them down, but they have worn me down instead. It's a sad state of affairs.
Keep fighting and don't let them off the hook. I have to retire this summer's fights as I have to go back to school to teach children how to treat others with respect.
Good luck!-
cfalchi asked a question in Cablevision on July 24, 2008 21:15:
Why is it ok for the cable company to take everything away?My cable tv, internet, telephone provider is slowly taking things away from me (and others). First they decided that in order to receive certain channels, you would have to PURCHASE a converter box. Then, if you are old fashioned and want to tape something on VCR, that is now impossible--you must purchase a DVR for that. Then, every once in awhile, they have taken away channels that were standard when we signed on. If you want those channels, you must purchase a box for EVERY tv in the house. They just keep taking and taking and taking. Seems wrong.....even illegal!! -
cfalchi replied on July 24, 2008 20:56 to the problem "Customer Service Not Helpfull Passes The Buck" in Sears:
I have been emailing these masters of customer service for weeks. Maybe I'll use their responses to write a comedy book!! My husband purchased engine oil that was supposed to contain a certain amount in each bottle, and ended up containing much less. (We know this because he always pours it into a different container to do whatever it is he has to do with it). We have contacted them numberous times and they keep passing the buck to the next customer service rep. Finally they said to go to the store and see the dept. mgr. (who was never there). After that failed, they said that we would have to find our receipt and the whole process just started over again.
I'M TIRED OF FIGHTING FOR THINGS THAT I HAVE ALREADY PURCHASED. THEY ARE WEARING ME OUT!!!
(But seriously, the emails are so ridiculous they are almost funny)
