cgranier's dashboard

Leah Culver replied on June 13, 2008 17:39 to the problem "Other people's posts appearing as sent by me" in Pownce:

Again, I'm so sorry about this mistake: http://blog.pownce.com/2008/06/13/sen...

Feel free to point people to the blog post for a bit of explaination. Again, thanks for helping me find the error.

Evo Terra replied on June 13, 2008 17:35 to the problem "Other people's posts appearing as sent by me" in Pownce:

So... the problem has been fixed. I'm assuming that we should then go delete the offending Tweets? I don't see them in my Pownce feed any longer...

A comment on the problem "Other people's posts appearing as sent by me" in Pownce:

Yeah... 900+ at last count. Good thing it was just fish pics... – cgranier, on June 13, 2008 17:06

A comment on the problem "Other people's posts appearing as sent by me" in Pownce:

Those fish racked up quite a number of views! :-) – Mario Menti, on June 13, 2008 16:59

cgranier replied on June 13, 2008 16:57 to the problem "Other people's posts appearing as sent by me" in Pownce:

BTW, that was my tweet that got reposted all over pownce and twitter (http://twitter.com/cgranier/statuses/...) in case you need any additional info. I'm curious as to what happened.

cgranier replied on April 23, 2008 06:11 to the question "Why am I seeing private Flickr photos on my lifestream?" in Socialthing!:

Thanks... glad to hear that!

Ally Backlund replied on April 23, 2008 06:10 to the question "Why am I seeing private Flickr photos on my lifestream?" in Socialthing!:

That is correct. If you've set anything on private, it can't be seen. The setting you selected on Socialthing! is only applied to "public" items.

cgranier replied on April 23, 2008 06:08 to the question "Why am I seeing private Flickr photos on my lifestream?" in Socialthing!:

Thanks for quick response. So, if photo is private on Flickr, no one on socialthing can see them? Even if Flickr settings on socialthing say "Share with friends on any service...."?

Ally Backlund replied on April 23, 2008 06:03 to the question "Why am I seeing private Flickr photos on my lifestream?" in Socialthing!:

The photos only showed up in your Lifestream because its your personal Flickr account and something you posted. If you set it to private then no one but you will be able to see it. We respect all privacy settings of all of the services we support. :)

cgranier asked a question in Socialthing! on April 23, 2008 05:59:

Why am I seeing private Flickr photos on my lifestream?

I posted some private photos to Flickr today and they show up on my lifestream? Are these shown to anyone else? What are they doing there in the first place?

cgranier replied on March 18, 2008 20:01 to the question "GetSatisfaction needs Usability 101" in Get Satisfaction:

No problem... It's nice to see a company that can handle criticism and actually do something about it. I wish y'all the best with this much needed service.

Ted Grubb replied on March 18, 2008 18:27 to the question "GetSatisfaction needs Usability 101" in Get Satisfaction:

Hi cgranier, thanks so much for posting this feedback.

This sparked a deeper look into how we're processing our tags, and it turns out there was a really nasty bug.

As for our usability issues around error messages. I completely agree. This is something we've had problems with throughout the site. I'd say it's about time we take a pass at fixing that. I'll bring it up with the team.

Sorry for the delayed response I was out of town for a couple weeks.

Leslie Chicoine replied on March 13, 2008 17:42 to the question "GetSatisfaction needs Usability 101" in Get Satisfaction:

Oye! That is bad. I'd say we've been schooled.

I've added this bug into the queue, and we'll post again when it gets fixed.

cgranier replied on March 10, 2008 18:23 to the question "GetSatisfaction needs Usability 101" in Get Satisfaction:

Thanks for moving it. When I wrote it I thought I was going to be able to select GetSatisfaction as an option, but then noticed it was hardcoded to socialthing (and didn't feel like writing it all over again). I knew you guys would find it, ;-)

Eric Suesz replied on March 10, 2008 17:48 to the question "GetSatisfaction needs Usability 101" in Get Satisfaction:

cgranier: Thanks for this feedback. It's really valuable to hear about people having problems using our site. I'll make sure we are responding promptly to you. Thanks again!

cgranier marked one of Joel Longtine's replies in Socialthing! as useful. Joel Longtine replied to the question "Where oh where did my Invites go?".

Marcus started following the question "Where oh where did my Invites go?" in Socialthing!.

Joel Longtine replied on March 10, 2008 15:30 to the question "Where oh where did my Invites go?" in Socialthing!:

Hey cgranier! Sorry, we've been TechCrunched... and we had to scale a few things down...

Here's the blog post we did to explain it a bit: http://blog.socialthing.com/2008/03/1...

Hope that helps. We'll bring them back asap!

cgranier asked a question in Get Satisfaction on March 10, 2008 15:29:

GetSatisfaction needs Usability 101

GetSatisfaction has a horrible usability bug. If you include the "!" character in your tags (I tried tagging a post with "socialthing!") it deletes everything you typed and tells you there's an illegal tag.

You can retrieve your original post by clicking "Back"

For the GetSatisfaction crowd:
1. Never delete the information a customer has typed. Always retain.
2. If you know there's an error (you did detect it) then tell the customer what the error was so he can solve it (or better yet, solve it yourself and let the customer know what you did and why).

cgranier asked a question in Socialthing! on March 10, 2008 15:24:

Where oh where did my Invites go?

This morning I had the 10 Invites option on my SocialThing! account. I tried to invite someone and it says "You have zero invites" when I click send, although I haven't invited anyone yet. I tried logging in through Safari (instead of FF) and there's no sign of the invite link anymore.

Also, clicking the invite link on Firefox (v.3b3) opens the invite window under the socialstream... clicking on the Settings tab makes the window visible again.