Chad Gartner's dashboard

Chad Gartner replied on November 05, 2009 16:17 to the question "back to back programs on sx" in Tightrope Media Systems:

John,

You can schedule programs back to back on the same output as long as they're trimmed to size, meaning there is no cue time needed on the file. (Cablecast 5.0 will allow back to back with cue times, but the current autopilot logic doesn't handle it well.) The only other limitation I can think of is that there is a minimum show length of five seconds, so be sure any quick station IDs are at least five seconds long.

Let us know if you've got any other questions!

-Chad
TRMS Support

Chad Gartner replied on November 04, 2009 22:09 to the problem "Unhandled Exception Error in Web UI" in Tightrope Media Systems:

Shawn,

An iisreset or a restart of the web server should resolve this issue. Did you get it taken care of? FYI we've spent some time tracking down the cause of this and hope to have it resolved in a future release.

-Chad
TRMS Support

Chad Gartner replied on November 04, 2009 21:30 to the problem "Can't Manage Bulletins in Carousel - Input String Error Message" in Tightrope Media Systems:

Lonni,

I think I know exactly what's going on. There is a rare math problem we recently discovered that can cause this issue. Let me give you a call and we can clear this up!

-Chad
TRMS Support

Chad Gartner replied on October 16, 2009 14:42 to the question "Record Run Preset" in Tightrope Media Systems:

David,

At the moment there is not a way to make a specific format automatically record. A good suggestion to add to the list, however!

-Chad
TRMS Support

Chad Gartner replied on October 16, 2009 14:40 to the question "No signal on Carousel displays" in Tightrope Media Systems:

Paul,

By chance does your system use our Monitor Control software to turn the displays on and off via RS-232? What type of video connection are you using to connect the displays to the 220's?

-Chad
TRMS Support

Chad Gartner replied on October 13, 2009 16:09 to the question "Erase a program when being used by Cablecast?" in Tightrope Media Systems:

Eric,

You've stumbled across a known issue with the current version of the code. We'll have that fixed in Cablecast 4.8.4!

In the mean time, the easiest way to delete that file is to restart the server, and delete the file after reboot.

-Chad
TRMS Support

Chad Gartner replied on September 30, 2009 17:11 to the problem "DVD Import Not working With Windows 7" in Tightrope Media Systems:

I just did, and i've got to say it looks great. Very impressive!

-Chad

Chad Gartner replied on September 30, 2009 17:01 to the problem "DVD Import Not working With Windows 7" in Tightrope Media Systems:

Great to hear! Thanks for taking the time to test that for us Nathan.

-Chad
TRMS Support

Chad Gartner replied on September 30, 2009 16:50 to the problem "DVD Import Not working With Windows 7" in Tightrope Media Systems:

Nathan,

Can you try this beta build for me and let me know if it works? I had luck on my laptop running 64bit Windows 7. http://dl.getdropbox.com/u/602099/Cab...

-Chad
TRMS Support

Chad Gartner replied on September 30, 2009 16:23 to the problem "DVD Import Not working With Windows 7" in Tightrope Media Systems:

Nathan,

Are you running DVD Import 5.0.1?

-Chad
TRMS Support

Chad Gartner replied on September 29, 2009 16:41 to the problem "DVD Import Not working With Windows 7" in Tightrope Media Systems:

Nathan,

Windows 7 seems to have broken quite a few methods we use in our software, I've been having trouble with Carousel ScreenSaver in Windows 7 as well. The development team is aware and we hope to have a fix in the near future!

-Chad
TRMS Support

Chad Gartner replied on September 22, 2009 19:10 to the question "Why doesn't my video file have audio when it's uploaded as a Carousel bulletin?" in Tightrope Media Systems:

Cor,

You should have no issues getting that to work if you feed your local radio station into the line input on the back of your Carousel unit. (The blue 1/8" stereo mini jack)

You'll also need to set the background audio settings to use the line input (Configure : Channel : <your> : Background Audio Settings) and connect the green line output from the Carousel to the audio input of the routing switcher.

-Chad
TRMS Support</your>

Chad Gartner marked one of Ray's replies in Tightrope Media Systems as useful. Ray replied to the question "How can I connect Mac edit bays to SX4 w/ ethernet".

A comment on the question "How can I connect Mac edit bays to SX4 w/ ethernet" in Tightrope Media Systems:

Administrator/trms is indeed the default system login! – Chad Gartner, on September 17, 2009 16:31

Chad Gartner replied on September 16, 2009 21:54 to the question "Embedded Audio on Matrox SDI Box" in Tightrope Media Systems:

Jeff,

As long as you have the 1/8" Stereo connector plugged into the output of your Carousel, you should have embedded audio in your SDI signal.

-Chad
TRMS Support

Chad Gartner replied on September 16, 2009 20:58 to the question "Help with STRM-LIVE Server" in Tightrope Media Systems:

Jon,

Looks like we missed that diagram mix-up in proofing. Thanks for letting us know!

As for only seeing the audio feed, it sounds like the SX Live is getting a dedicated input from the Carousel. Are you taking a free router output into the SX Live? If so, I would guess that is your issue. Cablecast can only switch a single router output when controlling your channel. (The output going to your modulator, in this case.) The best way around this is to install a 1x2 distribution amplifier on the output of your router that feeds your modulator, splitting the signal two ways. (One will continue to go to your modulator, the other will go to your SX Live.)

-Chad
TRMS Support

Chad Gartner started following the idea "Disposition tracking, and automated disposition generator." in Tightrope Media Systems.

Chad Gartner replied on September 15, 2009 16:14 to the question "Help with STRM-LIVE Server" in Tightrope Media Systems:

Jon,

I'll get a copy of our new setup guide sent over to you via e-mail. Please let us know how it goes, and how you like the guide!

-Chad
TRMS Support

Chad Gartner replied on September 04, 2009 15:53 to the problem "Live video via quicktime stream" in Tightrope Media Systems:

Trevor,

By chance is the feed you're viewing public so we can test it here? Or by chance could we get your Quicktime announcement file? You can e-mail it to support@trms.com

Thanks!

-Chad
TRMS Support

Chad Gartner replied on September 04, 2009 15:50 to the problem "Live Video Feed getting stuck" in Tightrope Media Systems:

Megan,

By chance is this a public feed that we could have access to so we may look into it on our test systems here? Thanks!

-Chad
TRMS Support