charlestidswell's dashboard

charlestidswell replied on November 17, 2009 04:07 to the problem "Accessing via Google" in Get Satisfaction:

We have tested this morning. The problem still occurs.

charlestidswell replied on November 06, 2009 03:39 to the idea "Avoiding Username and Password to post information" in Get Satisfaction:

If one is provided by the site owner - then yes. I wouldn't expect everyone to have a Google, GS. Facebook, etc... username / password.

Charles.

charlestidswell replied on November 06, 2009 02:05 to the idea "Avoiding Username and Password to post information" in Get Satisfaction:

Would an alternative be to offer prospects / customers who wish to retain their anonymity a generic company user name & password i.e. gs@companyname.com | 123! to post their feedback? The details would be posted on the site.

charlestidswell replied on November 06, 2009 01:41 to the problem "Accessing via Google" in Get Satisfaction:

Morning Eric. Yes. See attached screen grabs. To replicate, I am logged in to both getsatisfaction & my google account prior to entering data into the widget.

charlestidswell reported a problem in Get Satisfaction on November 03, 2009 03:48:

Accessing via Google

On a test site http://estormtech.com/Support.html a get satisfaction widget has been installed. Upon submitting praise, I then opt to use my exiting Google account to log in. The 'widget window' shows content from http://www.getsatisfaction.com/features and the Google authorisation stops.

How can this be corrected?

charlestidswell marked one of Eric Suesz's replies in Get Satisfaction as useful. Eric Suesz replied to the idea "Avoiding Username and Password to post information".

A comment on the idea "Avoiding Username and Password to post information" in Get Satisfaction:

Hi Eric. This helps. To answer your question Are we looking for one-way anonymous feedback from people, or are you looking for a way to do customer service - the answer is both :)

Some customers may want to leave anonymous feedback - is this is the case we cannot respond other than via the interface. Prospects / customers who want a reply emailed - then an email address will be required. – charlestidswell, on October 21, 2009 06:37

charlestidswell shared an idea in Get Satisfaction on October 21, 2009 05:17:

Avoiding Username and Password to post information

Re : Fastpass. We are considering getsatisfaction.com, what we don't like is that users need to submit a username / password to post or ask for information. How can we bypass the username / password authentication process so anyone can post information regardless of prospect or customer?