cherieann's dashboard

I tried the 30 Minute Meals video and was unable to watch that one as well. It's just like the others where the box is there and for a few seconds tries to load but then just stays a blac box. it is just how Ron describes - it is completely black - no menu, no video controls, no nothing.

i will try watching it on another of my computers and see if the problem is there as well. i had no problem watching the videos for quite some time, and then one day, with nothing changing, the problem was there, and have had no luck watching them ever since. i'm not sure what the catalyst is in this situation.

i originally found get satisfaction because i tried googling the problem with the tag fancast problems not working. i saw this site on google, realized it was fancast support, tried to find a thread with this problem already, but could not, so i just started my own.

thanks for your help so far!

cherieann

p.s. don't know if i mentioned it before, but my machine is unfortunately a PC.

it seems the only ones i am really having problem with are the videos that are loaded directly from fancast's website itself. – cherieann, on April 30, 2009 00:54

okay - here's what happens:

1) heroes. the video page opens with a black box. for just a few seconds, i see the "loading video" message with the little horizontal line beneath. that message disappears and the box remains black and blank. nothing further happens and the video never loads. i never see a fancast logo in the black box.

2) lost. the new window opens in the ABC player and i have no problem loading or watching this video in the ABC player.

3) everybody hates chris. this one is the same as lost, except it opens in the CW player. no problems viewing this one either. – cherieann, on April 30, 2009 00:53

this is exactly the same problem i've been having. it appears that it is trying to load, sometimes even the "loading video" message, but then it stops and just when you think it should appear, it's just a black box with nothing happening. – cherieann, on April 30, 2009 00:41

the problem occurs with any video on fancast, whether it is full episodes, movies, clips or trailers.

i have internet explorer 7 and the flash version i am using is 10,0,12,36.

the puzzling thing is that is just happened suddenly. earlier yesterday, was able to watch the videos with no problem. suddenly, it's not working, nothing changed with my computer, and in addition, i can watch videos on other sites with no problems, such as hulu. – cherieann, on April 16, 2009 17:50