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  • problem

    Chquita replied on September 01, 2008 15:55 to the problem "Dell Hell Lives! Can't get Video card replacement" in Dell:

    Chquita
    I apologize it has taken me this long to get back to you and let you know this problem has been resolved. I posted this problem on Friday, and by Monday was receiving a call from the tech to setup an appt to put the new video card in. It was done on Tuesday. The tech guy was wonderful.

    I can't thank you enough for helping me solve this problem. With my busy schedule, it was becoming impossible to find the time to be on the phone trying to fight this out with Dell.

    Unfortunately, Dell support isn't responsive like you are here so I would have to think long and hard before buying Dell again. If they could provide the kind of support you did here, they'd have me as a customer for life!

    Thank you again.
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  • problem

    Chquita replied on August 22, 2008 18:51 to the problem "Dell Hell Lives! Can't get Video card replacement" in Dell:

    Chquita
    So what's the next step and how long is it going to take? I've already been dealing with this for over a month. I can't go near the back of my computer for fear I'll lose my screen.

    Thank you for your help and prompt reply. Why can't Dell get their Customer Service dept as responsive, so people don't feel they need to take desparate measures?
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  • problem

    Chquita reported a problem in Dell on August 22, 2008 14:42:

    Chquita
    Dell Hell Lives! Can't get Video card replacement
    My 4 yr old Dell Dimension's motherboard fried on me in July requiring a new computer. I bought an Inspiron from the Dell outlet. The experience of the purchase is a whole other hellish experience I won't get into, since that was resolved after hours on the phone for days and incredibly rude customer service.

    I am having problems with the video card connection, so that I will lose the 2nd monitor if the connection is bumped. It took hours and days to get to the point that they agreed the hardware needed to be replaced. They promised me a tech would call to set up an appt to put the part in. I have never heard from this tech. I've called back numerous times, have even talked to a manager who also promised me it would be resolved, and still nothing. I don't have the time or energy to spend hours on the phone with Dell every day or even once a week! I'm desparate!

    I've always bought Dell, but you can be sure I never will again. I have documented every call and every name, even writing down the times and what happened. I won't list all the details unless requested...I just want some help!!

    Case #615987961

  • Chquita started following the problem "Dell customer service is nonexistent" in Dell.

  • Chquita started following the problem "THIS is what they call Customer Care? So much for the customer experience!" in Dell.