Chris's dashboard

I couldn't agree more with the other Readers. I actually really liked my TomTom until I had a problem with it not turning on. I called for service. The Customer Service person was very rude. Old mean lady. I have had the unit for about 1 year. I said I was willing to pay to have it fixed. She said they wouldn't service units out of warranty. I said I believe it is still in warranty since it was bought in Oct 2008. She said show her proof or they can't help. What type of company does not service their products even if you are willing to pay for it. Do yourself a favor and go with Garmin.

I did, forgot to link you directly assuming you'd actually look at the site and see it: http://getsatisfaction.com/tomtom/top... – Thomas, on August 13, 2008 14:42

I agree the product is ok, but he customer service is horrible. I had my unit go out (Cigg lighter adapter got real hot) I spent time and money by replacing the fuse with no luck, I then contacted TomTom and it was still under warranty they had me pay shipping and send it to them. The week after they RMA me a replacement unit that before I even docked it seemed crappier than my original unit (My unit was in mint condition) the one they sent me didn't stay on the dock right... and the release lever at the top didn' work so good. I then powered it on and it gave the welcome in 5 or so different languages, the progress meter than continued on and then it looped and then didn't power on at all anymore, I attempted a hard reset on it with no luck and plugged it in to the AC wall outlet overnight with no luck. Here is where the crappy and horrible customer service comes in... I called their support line at about 3:00pm PST and was on hold with music for over an hour, after an hour the line disconnected. (which means someone wanted to go home and answered the phone and hung up) I called back and got the msg we are now closed... I called back this am July 25 and their policy is to send out another refurbished unit.... That is all they ever send people so your taking your chances on the abuse the person put it thourgh before you... The highest person you can speak to at that company is a person by the name of Toby who is the person the phone tech gave me to, he really wasn't much help I told him I had spent 5+ hours already on this issue and wanted a new ysstem something comprable to what i had paid 300$ about a year ago he told me that they didn't do that. When I asked toby for the corporate phone number he said all they have is an address. How can you be a coroporation and not have a tel # for customer to let you know any kind of issue? Anyways I will post this on as many sites as I can to let consumers know not to purchase any product from this company. any question email me silva111athotmail.com

Hello Thomas,

I have to say I am not sure what you are referring to here but if you could start a new topic with more details I would be more than happy to look into it.

Here's what sucks sucks sucks: you killed off the SDK for the actual tomtom devices!

Hello Chris.

First of all let me apologize for the service you have received from TomTom, I would not accept being treated like that and neither should you!

Now since this was posted a month ago I am not sure what the current status is, could you give me a shout back here and let me know if there is anything I can do to help. I will get back to you within 24 hours of your reply.

Again, I am sorry for the service you have received, I hope I can make your future experience with your TomTom a whole lot better.