Chris Colhoun's dashboard

Chris Colhoun replied on August 11, 2009 09:00 to the question "35GB project exports into unplayable 4kb .mov files" in Clearleft:

Hi gc,

Could you drop me an e-mail to chris@clearleft.com.

We have some procedures which you can carry out which should help us narrow down the cause of this error.

Thanks,

Chris

Chris Colhoun replied on July 28, 2009 13:02 to the problem "Synching issue with Vimeo makes video unusable - codec incompatibility??" in Clearleft:

Hi Leisa,

Can I ask which version of Silverback you are using? Also what output setting are you using?

We had issues with syncing with old versions of Silverback but have been putting in place some changes in the most recent update which seems to have fixed the issue for other users.

Sorry you're having this problem, we'll do all we can to find a solution for you as soon as possible.

Also would you be able to send me a system profile to chris@clearleft.com.

Thanks,

Chris

Chris Colhoun replied on July 15, 2009 16:05 to the question "audio/isight video issues" in Clearleft:

Antoine,

Thanks for getting back to us. This seems to be an isolated problem, I have your system profile and we will look into it again.

Apologies for the continued problems I will get back to you as soon as possible.

Chris

Chris Colhoun replied on July 14, 2009 14:48 to the question "audio/isight video issues" in Clearleft:

Hi

We have released an updated (Version 1.1.1) which includes a fix for this problem.

You can update the next time you launch Silverback or via the Silverback menu.

If you are still experiencing difficulties please let us know.

Chris

Chris Colhoun replied on July 14, 2009 14:44 to the question "Video is lagging behind the sound?" in Clearleft:

Hi,

Just in case you missed it we have released update 1.1.1 which addresses this problem.

You will be prompted to update Silverback the next time you launch.

Please let us know if you are still experiencing any problems.

Chris

Chris Colhoun replied on July 14, 2009 14:30 to the problem "New version exports have no sound" in Clearleft:

Hi,

In case you missed it we have released updated 1.1.1 yesterday. This should fix the problems you are having. You will be prompted to update when you next launch Silverback.

Let us know if you are still having issues.

Chris

Chris Colhoun replied on June 30, 2009 09:07 to the question "audio/isight video issues" in Clearleft:

Antoine,

Can I ask how long have you been using Silverback? Has it ever worked? If so when did the problem occur?

Would you be able to send me a system profile so we can look into this error. You can get this via the apple system profiler and send to to chris@clearleft.com.

Hopefully we will get to the bottom of this soon. I will keep you posted.

Thanks

Chris

A comment on the question "Video is lagging behind the sound?" in Clearleft:

Marie,

We are working to resolve this. If you require an older version in the mean time drop me an e-mail chris@clearleft.com and I will make this available to you.

Hope this helps,

Chris – Chris Colhoun, on June 24, 2009 10:00

Chris Colhoun replied on June 23, 2009 15:58 to the problem "New version exports have no sound" in Clearleft:

Hi Kit + Marie

We have isolated the bug and are in the process of fixing it. The updated version will be released shortly. Thank you for your patience.

You can still export the audio along with the iSight recording. If you need an older version drop me an e-mail chris@clearleft.com and I will make this available to you while we are waiting for the update.

Apologies for the delay we are working hard to resolve the issue.