Chris Saad's dashboard

A comment on the question "Scrolling Comments" in JS-Kit:

Thomas, while we are happy to provide guidance and advice for implementing Echo, please remember that you are asking the support team to help you design your site (outside their scope) - so please be patient with them. – Chris Saad, on November 19, 2009 15:04

Chris Saad set one of Chris Saad's replies as an official response to "Demonstration Video of Echo's Great Features" in JS-Kit

Chris Saad replied on October 27, 2009 01:24 to the idea "Demonstration Video of Echo's Great Features" in JS-Kit:

Your wish is our command :)

http://wiki.js-kit.com/Echo+-+For+Vis...

Chris Saad replied on October 11, 2009 02:21 to the question ""Like This" feature" in JS-Kit:

It's coming!

It's done, and in QA. Shouldn't be too long now!

Chris Saad set one of Chris Saad's replies as an official response to "Does ECHO Pick up these comments from Facebook?" in JS-Kit

A comment on the question "Switching the order of comments Ascending/descending" in JS-Kit:

William, Igor is referencing the fact that, right now, if you turn live updates off Echo begins to display from oldest to newest order.

This is actually not intended and more of a bug in our system, so I wouldn't bet on it as the long-term solution to your concern. – Chris Saad, on October 06, 2009 04:18

A comment on the question "Switching the order of comments Ascending/descending" in JS-Kit:

Guys I am saying Echo is not a traditional commenting system and may not suit your needs.

We are moving as fast as possible to polish the product for the types of use cases we are being asked for - but right now there's no way to make the product do what you want in any short-term timeframe.

If you feel it's the wrong product for your community, then it would require the site administrator to make another choice. – Chris Saad, on October 06, 2009 04:17

Chris Saad replied on October 05, 2009 22:41 to the problem "Can't access comments to moderate." in JS-Kit:

Hi Ndutton - We will have the tech support team on this ASAP

Chris Saad replied on October 05, 2009 20:16 to the question "Switching the order of comments Ascending/descending" in JS-Kit:

Hi Everyone,

A real-time thread requires real-time thinking.

Echo is designed a certain way to cater for users who appreciate real-time streams of social media style gestures.

If you would like more traditional commenting models there are other pure commenting products available.

We will continue to improve things as quickly as possible, but some design decisions are inherent in the product and are designed for a particular style of conversation.

Hope this helps clarify

Chris Saad replied on October 05, 2009 17:18 to the question "Haloscan refresh" in JS-Kit:

Yes the free version does not support real-time.

If you purchase Echo you will get the real-time feature.

Chris Saad replied on October 05, 2009 15:45 to the question "Haloscan refresh" in JS-Kit:

Regina if I understand your concern correctly, you want the old haloscan 'refresh' button on Echo?

Echo is realtime - it updates with new comments automatically without the need to refresh.

This is way better don't you think?

Chris

Chris Saad set one of Chris Saad's replies as an official response to "LinkedIn & Bit.ly" in JS-Kit

Chris Saad replied on October 05, 2009 15:43 to the idea "LinkedIn & Bit.ly" in JS-Kit:

Hi Jeremy,

I know we talked about this on Twitter already - but wanted to thank you for posting it here as we discussed.

I encourage the community to vote the idea up so we can prioritize. We are also doing our own prioritization and this helps a lot!

Chris

Chris Saad replied on October 05, 2009 01:58 to the question "Problem changing from blogger comments to haloscan" in JS-Kit:

Hi Liberalcatnip,

This is correct. We will transfer your comments into Echo and you will be able to use that.

You will not be charged for the changeover

A comment on the question "Weird people?" in JS-Kit:

Harmony thanks again for helping other users out - I have made you an official advocate of JS-Kit :) – Chris Saad, on October 05, 2009 01:57

Chris Saad replied on September 30, 2009 17:39 to the problem "An unconscionable situation: Month old product flaw still not fixed?" in JS-Kit:

Lev this might also help.

http://getsatisfaction.com/people/cat...

This is a list of Cathy's previous threads on the issue which includes her browser information etc.

Also, Cathy reports that other users on BrianSolis.com are reporting similar problems (not all, but some)

Chris Saad replied on September 30, 2009 17:24 to the problem "An unconscionable situation: Month old product flaw still not fixed?" in JS-Kit:

Hi Kathy, I know we spoke about this on Skype - just wanted to respond here and let you know we are on it.

I am assigning our CTO and Chief Architect to the problem.

Chris

A comment on the question "Unable to moderate my comments" in JS-Kit:

Heya Harmony - thanks so much for taking the time to help other users out! – Chris Saad, on September 30, 2009 04:23

Chris Saad replied on September 30, 2009 04:15 to the question "Unable to moderate my comments" in JS-Kit:

@erebosteatro Are you sure you a logged into Echo using the same account you purchased and installed it from?

Your JS-Kit account that has admin credentials needs to be bound to your account

Chris Saad set one of Philippe Cailloux's replies as an official response to "How can I recover any comment that has been moderated (deleted, marked as spam or approved)?" in JS-Kit