Christine Kringle's dashboard

Christine Kringle set one of Christine Kringle's replies as an official response to "Releases lost past month's statistics" in PitchEngine

Christine Kringle replied on September 17, 2009 18:34 to the problem "Releases lost past month's statistics" in PitchEngine:

Hi!

We are still in the process of moving a HUGE amount of statistical data to our new server. It is definitely in progress, and will be showing up as fast as our connections allow us to move.

Best Regards,
Christine Kringle
PitchEngine Programming, Development & Support

PitchEngine | A New Spin on PR
http://www.pitchengine.com
Twitter: @webgeekgirl

Christine Kringle set one of Christine Kringle's replies as an official response to "How do I report the success of PitchEngine (other than views)" in PitchEngine

Christine Kringle replied on September 17, 2009 18:31 to the question "How do I report the success of PitchEngine (other than views)" in PitchEngine:

Hello!

We will be adding more features in the near future that will allow you to do this. At the moment, we just track SMR views and display those in your account center.

Best Regards,
Christine Kringle
PitchEngine Programming, Development & Support

PitchEngine | A New Spin on PR
http://www.pitchengine.com
Twitter: @webgeekgirl

Christine Kringle set one of Christine Kringle's replies as an official response to "Weird Characters in place of hypens and quotatations" in PitchEngine

Christine Kringle replied on September 08, 2009 22:24 to the problem "Weird Characters in place of hypens and quotatations" in PitchEngine:

Hi Lisa,

This is a known issue and should be cleared up within the week.

Best Regards,
Christine Kringle
PitchEngine Programming, Development & Support

PitchEngine | A New Spin on PR
http://www.pitchengine.com

Christine Kringle replied on September 08, 2009 22:16 to the problem "My dashboard is no longer showing up" in PitchEngine:

Hi Tracy,

I sent you a few emails today - I just wanted to make sure this problem was not still an issue for you?

Best Regards,
Christine Kringle
PitchEngine Programming, Development & Support

PitchEngine | A New Spin on PR
http://www.pitchengine.com

Christine Kringle replied on September 07, 2009 17:28 to the problem "My dashboard is no longer showing up" in PitchEngine:

Hi Tracy,

This is odd. If you could send those PDFs to christine@pitchengine.com, I will take a look and try to figure out what's going on.

Best Regards,
Christine Kringle
PitchEngine Programming, Development & Support

PitchEngine | A New Spin on PR
http://www.pitchengine.com

Christine Kringle set one of Christine Kringle's replies as an official response to "My dashboard is no longer showing up" in PitchEngine

Christine Kringle replied on September 06, 2009 16:33 to the problem "My dashboard is no longer showing up" in PitchEngine:

Hi Tracy! This should be fixed now. Please let us know if you are still having issues after refreshing the page or clearing out your cache.

Thanks!
-Christine

Christine Kringle replied on September 06, 2009 01:34 to the problem "Accents not showing while before they did !" in PitchEngine:

We are in the process of a server migration that will address this issue. Expect to see a fix within the week.
Thank you!

Christine Kringle replied on July 14, 2009 15:39 to the problem "Why won't my SMR's publish?" in PitchEngine:

Deb,

What web browser are you using?

Christine Kringle replied on July 14, 2009 13:40 to the problem "video tutorial not in a tutoring mood" in PitchEngine:

Hi Kelly,

We'll look into this right away. Thanks for the report.

- Christine

Christine Kringle replied on July 13, 2009 20:34 to the question "How can you measure the tags and posts a release got?" in PitchEngine:

Right now the only metrics we have available for users is how many times a release has been viewed. If you go to your account center, there is a table with the header "views" where you can see how many hits your SMR has received.

Christine Kringle replied on July 13, 2009 20:32 to the problem "Press release not showing in search results for PitchFeed or Google" in PitchEngine:

Hi,
Non-paid accounts are no longer displayed in the Pitchfeed. This was done to prevent the spammers who decided to hit our page. Please see the question posted by Jennifer on here to see the latest Google News update.

Christine Kringle replied on July 13, 2009 20:30 to the question "Releases Not Getting Picked Up by Google News." in PitchEngine:

Hi Jennifer,

It's not game over - Google has decided to bring up a new issue and we are working with them to accept the news feeds again. This is important to us and we know our PitchEngine users like this feature, so we are taking it very seriously and doing our best to work it out with them.

Christine Kringle replied on June 24, 2009 13:53 to the question "Releases Not Getting Picked Up by Google News." in PitchEngine:

According to the conversations we've had with Google, it may take a week for the news feeds to be picked up into Google News again.

Christine Kringle replied on June 24, 2009 00:49 to the problem "No paradise by the dashboard light!" in PitchEngine:

Rhonda, what browser are you using to visit Pitchengine?

Christine Kringle replied on June 24, 2009 00:47 to the question "Releases Not Getting Picked Up by Google News." in PitchEngine:

Due to spammers, there was an issue with Google News. This has been resolved, but it may take a bit of time for releases to show up in the Google News feed.

Christine Kringle replied on June 19, 2009 19:19 to the problem "can't upload image" in PitchEngine:

Cat, have you been able to upload any pictures sucessfully? If not, please send an email to support@pitchengine.com so I can help you out. There may be a misconfiguration with your account.

- Christine