Chuck's dashboard

sandyster replied on June 22, 2008 13:15 to the question "Is emailing to Sandy broken?" in I want Sandy:

Thank you Rael, it is good that have her back.

A comment on the question "Is emailing to Sandy broken?" in I want Sandy:

woo, instant stikkit emails again, thanks! – dietrich, on June 21, 2008 16:09

Rael Dornfest replied on June 21, 2008 06:05 to the question "Is emailing to Sandy broken?" in I want Sandy:

Howdy!

I'm pleased to report that our spam filter is now completely empty and Sandy is reading and responding to incoming email lickety-split.

Again, we're sorry for the inconvenience and can't overemphasize how much we've appreciated your patience while we worked to resolve this matter.

Have a lovely and productive weekend!

—Rael

Rael Dornfest replied on June 21, 2008 02:51 to the question "Is emailing to Sandy broken?" in I want Sandy:

Howdy again, folks!

I wanted to drop in and provide an update on this issue.

The spam queue is all but completely cleared and I see Sandy replying (albeit late) to those of your messages that had been waiting in the spam system's inbound queue and those that are arriving again after being deferred earlier due to the email overload.

To give you some idea of the immensity: we've turned away over 400,000 spurious messages per day for the past couple-three days and are finally down to only 695 in Sandy's inbound queue.

We'll be continuing to work on fine-tuning that spam barrier to make it more efficient. To some degree there's not much we can do to anticipate that level of activity; on the other, we're always doing all in our power to deal with it if and when it does happen.

I apologize for the lag and trouble that undoubtedly caused you.

I'll follow up again later this evening with another update.

In the meantime, know that we appreciate your understanding, encouraging words, and all-out helpfulness.

Rael

A comment on the question "Is emailing to Sandy broken?" in I want Sandy:

Thanks for the updates -- I missed Sandy and was looking for alternatives! – David Singer, on June 21, 2008 02:10

A comment on the question "Is emailing to Sandy broken?" in I want Sandy:

awesome, thanks for the update! – dietrich, on June 21, 2008 01:33

A comment on the question "Is emailing to Sandy broken?" in I want Sandy:

Howdy, Dietrich. This is affecting all of our mail. We're still working on it though. – Rael Dornfest, on June 21, 2008 01:22

deeter replied on June 21, 2008 00:45 to the question "Is emailing to Sandy broken?" in I want Sandy:

I'm having the same issue as everyone else - however, I joined Jott and can Jott Sandy from my phone - she seems to be getting those just fine, so I can at least keep up with myself.

dietrich replied on June 20, 2008 23:06 to the question "Is emailing to Sandy broken?" in I want Sandy:

Rael, does this affect Stikkit as well? Outgoing mails from Stikkit are taking up to a day to be sent.

Rael Dornfest replied on June 20, 2008 22:10 to the question "Is emailing to Sandy broken?" in I want Sandy:

Howdy again!

We are indeed fighting another bout of blocking (successfully!) incoming spam which is causing some of your messages to be deferred. We're working to alleviate the weight on our spam firewall systems so that Sandy can once again read and reply to your email messages at top speed.

I'm sorry for the inconvenience and expect all to be restored to normal shortly.

I'll follow up with another update within an hour or so.

Rael

tgeekb replied on June 20, 2008 21:54 to the question "Is emailing to Sandy broken?" in I want Sandy:

Thanks for checking into it Rael. I don't know what to do without my secretary! ;)

Rael Dornfest replied on June 20, 2008 21:41 to the question "Is emailing to Sandy broken?" in I want Sandy:

Hi folks!

I'm checking into this now. I believe it's one of the spam filters I put into place yesterday being a little overzealous.

Rael

Raman replied on June 20, 2008 20:31 to the question "Is emailing to Sandy broken?" in I want Sandy:

I have the same problem.... just started today

Chuck replied on June 20, 2008 13:48 to the question "Is emailing to Sandy broken?" in I want Sandy:

I'm sure they will get it sorted out shortly. I've been using Sandy for months, and this is the first time I've ever had her be non-responsive.

IngSteveS replied on June 20, 2008 11:42 to the question "Is emailing to Sandy broken?" in I want Sandy:

Yeah, I just posted about the same problem.
I send an email to Sandy and I don't get a response and when I check my tasks on the page, the ones I send by email are not showing.
What is happening to Sandy?
We want her back

Dr Mobeus replied on June 20, 2008 10:47 to the question "Is emailing to Sandy broken?" in I want Sandy:

I signed up yesterday, and all my emails have bounced (I have checked the settings, so it's not that). Also, I have set up twitter and that doesn't appear to be working (although the message from the 'test' button on the setup page did come through yesterday, but even that doesn't appear to work today).
I think the idea is genius, and just what I've been looking for, but it does need its reliability issues ironed out.

Andrew replied on June 20, 2008 09:12 to the question "Is emailing to Sandy broken?" in I want Sandy:

Can our virtual assistant be on vacation?

sandyster replied on June 20, 2008 05:59 to the question "Is emailing to Sandy broken?" in I want Sandy:

I been thinking also to stop using the service:(

The idea is very good but it is often broken and I feel that I cannot rely on it anymore:(

johnb replied on June 20, 2008 05:41 to the question "Is emailing to Sandy broken?" in I want Sandy:

I've been with Sandy a bit over a week and the mail has been messed up, delayed at least twice.

I'm not sure how much longer I'll keep trying.

The idea for Sandy is GREAT, but I need it to work dependably by email.

dudetj replied on June 20, 2008 02:43 to the question "Is emailing to Sandy broken?" in I want Sandy:

I'm having the same problem. Does this happen often?