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cindi replied on August 26, 2009 20:52 to the problem "Will I ever receive my refund from Adobe?" in Adobe:
Hi again all - we have decided to take the continued customer service problem with Adobe to Facebook, we created an event where open discussion can take place, please come and join and be part of a much needed change in Adobe's customer service practices, everyone is welcome to give input, so please pass the word - http://www.facebook.com/event.php?eid...
On a hopeful note, we're looking forward to Adobe's customer care team being part of the conversation as well. Here's what we'd like:
Respectful dialogue, true incidences - sure be assertive just don't be abusive. We hope to urge Adobe to improve client service at the corporate level.
Thanks all-
Cindi-
cindi asked a question in Adobe on August 26, 2009 16:58:
Talking on Facebook about Adobe Customer Service issues...Facebook conversation started today, everyone is welcome please pass the word - http://www.facebook.com/event.php?eid... -
cindi replied on August 26, 2009 16:55 to the question "Adobe - ruining small businesses one undelivered license at a time." in Adobe:
All set up, everyone is invited, please pass the word: http://www.facebook.com/event.php?eid... -
cindi replied on August 26, 2009 16:54 to the problem "Adobe is Ignoring Me - No resolution in sight!" in Adobe:
ok all set up, everyone is invited, please pass the word..http://www.facebook.com/event.php?eid... -
cindi replied on August 26, 2009 16:14 to the problem "Will I ever receive my refund from Adobe?" in Adobe:
It's pretty unfortunate to see so many people call themselves lucky after receiving a long overdue resolution to any of Adobe's blatant disregards to requests for service-that's what we have though, if you wait long enough you're extremely happy to get a crumb of service. if you'd be willing to share your experience, we're putting together a facebook conversation that will attempt to get this some attention, and hopefully urge Adobe to improve their service quality from a corporate perspective. Many of us have spent thousands of dollars with Adobe, and are returning customers year after year but find when we're in need of assistance: Adobe is not there. Contact me at foothold@footholdservices.com with your story if you'd like to become part of this solution, thank you. -
cindi replied on August 26, 2009 16:05 to the problem "What does it take to get a decent customer service?" in Adobe:
My guess is that they are not tracking their issues very well...Adobe is in serious need of customer service improvement. We're setting up a conversation stream on Facebook to get a little attention. We want respectful, factual, assertive commentary - with a goal of working with Adobe to improve customer service across the board. If you'd like to share your experience, please contact me at foothold@footholdservices.com with the details of your customer service experience, and it will benefit others so this does not continue much longer. Thank you. -
cindi replied on August 26, 2009 16:02 to the question "Problems with Adobe Connect Pro" in Adobe:
Adobe is in serious need of customer service improvement. We're setting up a conversation stream on Facebook to get a little attention. We want respectful, factual, assertive commentary - with a goal of working with Adobe to improve customer service across the board. If you'd like to share your experience, please contact me at foothold@footholdservices.com with the details of your customer service experience, and it will benefit others so this does not continue much longer. Thank you. -
cindi replied on August 26, 2009 16:01 to the problem "Adobe is Ignoring Me - No resolution in sight!" in Adobe:
Let's hope it's that easy - Adobe is in serious need of customer service improvement. We're setting up a conversation stream on Facebook to get a little attention. We want respectful, factual, assertive commentary - with a goal of working with Adobe to improve customer service across the board. If you'd like to share your experience, please contact me at foothold@footholdservices.com with the details of your customer service experience, and it will benefit others so this does not continue much longer. Thank you. -
cindi replied on August 26, 2009 15:57 to the problem "WORST CUSTOMER SERVICE EVER!!!" in Adobe:
Let's get them on a more publicly noticeable site - starting a conversation on facebook is my first priority. Contact me at foothold@footholdservices.com I'd like to post true, factual and respectful (not attacking, but assertive) commentary on how Adobe treats its customers. -
cindi replied on August 26, 2009 15:54 to the praise "Most Greatful to Outstanding Adobe Customer Support!" in Adobe:
can you elaborate and let us all know what your issue was, and how it was resolved? Did it only get taken care of after you posted here? did they stay in contact with you over time to keep you happy as a customer? Thanks. -
cindi asked a question in Adobe on August 26, 2009 15:51:
Adobe - ruining small businesses one undelivered license at a time.Adobe - ruining small businesses one license at a time. This post is out of extreme frustration to being stonewalled by Adobe customer support. I bought a cross platform license for Captivate in May 2009, and as of today August 26 2009 have received no product, no information and get no where when i try to contact them in person-but they were more than happy to take my money.
My work is directly impacted by their exceptionally poor service. My clients would not keep me as a provider if i conducted business so ineptly.
For a company that has such a strong foothold in this market, they are shooting themselves in the heart when they conduct service so poorly - the volume of complaints out here is enormous. I'm only assuming that since there is not a location where the media can see what's going on to get a story out of it, is why there is no change from Adobe's perspective-because that almost always seems to work. I propose a facebook, linked in or twitter page devoted to recording respectful, truthful and assertive commentary on how Adobe is choosing to leave its customers behind in the worst way.
I can be contacted at foothold@footholdservices if anyone would like to get their issue logged to be added to the proposed pages being set up now.
