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Claire replied on May 12, 2008 13:23 to the discussion "Why won't IKEA listen to service complaints rather than telling customers to bug off?" in IKEA:
I ALSO FACED A COMPLETE MESS IN IKEA DELIEVERY SERVICE. IKEA DELIVERY
CAR WAS IN FRONT OF MY HOUSE AND REFUSED TO GIVE ME THE DELIVERED
PRODUCTS SINCE IT WAS A TINY MISTAKE IN STREET. I HAD TO PAY THE DELIVERY
ONE MORE TIME (AND DELIVERY CONDITIONS STIPULATE TO PUT ALL THE
PRODUCTS TO THE APARTMENT). THE FIRST TIME MANAGER OF IKEA DELIEVERY
DEPARTMENT DIDNT EVEN TRY TO HELP THE SITUATION WHEN THE CAR WITH ALL
MY PRODUCTS JUST LEFT.
AND ALL THAT CONSIDERING THAT I SPENT 6 000 EURO THIS TIME FOR IKEA PURCHASE.
THIS SITUATION REFLECTED VERY NEGATIVELY ON MY ATTITUDE TO IKEA CUSTOMER SERVICE.
I HAVE NO DESIRE TO COME BACK TO THIS SHOP ONE AGAIN.
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