Claire Seabrook's dashboard

Anyone remember this? http://support.apple.com/kb/TS2377 the faulty nivida 8600s..

turns out my macbook came shipped with one of these... but apple refuses to begin diagnosing any problems because of a cosmetic dent classified now as 'accidental damage' that was shipped with my Macbook Pro. BEWARE anyone that purchased a Macbook or Macbook pro between approximately May 2007 and September 2008.

I have been offered on behalf of Apple to meet me half way in the repair costs - $1600 for the replacement logic board, casing, and labour. This is admitting they know they are wrong and have in fact sent many defective Macbooks to customers. While this is a step to reconcile the problem it is unfortunatly not feasible. I am a working Audio professional, my macbook pro vital in my work as I use it for recordings and without it I cannot complete my work for my clients. I cannot afford this repair due to the lack of work and finances - I have lost customers due to this blunder from Apple.

Even though Apple has offered a compromise and begun to accept responsibilty, $800 is still insulting for repairing damage that I had NOTHING to do with. You expect me to pay you money for your blunders - which you will not investigate. Why do you persist with dodging the problem - YOU sent me a Macbook pro that slipped past your QA. Don't blame me for your mistakes!

How do you expect me to trust a company that prides itself on it's QA, but sent me a dented macbook pro with a defective nvidia graphics chip?

Disappointed and hurt.

BTW Applecare has been useless in my case. If you have 'accidental damage' you're screwed people :(