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  • problem

    Clifford J. Phillips replied on October 27, 2009 23:19 to the problem "mySIGN-IN not so nifty" in Comcast:

    Clifford J. Phillips
    I solved it by myself by doing the following in Outlook 2003:

    Delete all inbox messages or move them
    Delete all pending to be sent messages (there were none).

    Then on Comcast Webmail I did the following:

    Delete all inbox messages that I did not expressly need.

    Then closed my Web Browser and then Outlook 2003.

    Rebooted (cold boot), just to be safe.

    Now all is working fine.
    Do you think this solves the problem? Mark it as solved
  • problem

    Clifford J. Phillips reported a problem in Comcast on October 23, 2009 07:52:

    Clifford J. Phillips
    mySIGN-IN not so nifty
    I recently had to reset my password to take advantage of the new "feature" called mySIGN-IN. At this point you can color me extremely unimpressed.

    I now cannot obtain my email utilizing my email client Outlook 2003. Up until the change I could easily do so and had no problems. Now I am quickly getting aggravated.

    The new "feature" has resulted in my email being duplicated multiple times - in other words I keep getting the same messages downloaded. After the first five copies, the fun became a bother.

    I cannot seem to get all of my messages as I get the following error: <bold>Task 'MyName's Email - Receiving' reported error (0x8004210A) : 'The operation timed out waiting for a response from the receiving (POP) server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).'</bold>

    I have contacted Comcast support, yesterday (10-22-2009 or the day before) and we went through removing my email account in Outlook then adding it back in. This worked for one transaction, then it went haywire again and no messages got through.

    I also know the my other email accounts that I have with Comcast and for which I use outlook 2003 to retrieve, there is no problems as the messages arrive as they should.

    As I told the Comcast support person, the whole change started when I changed my account password for Comcast. But that piece of information did not help in the process. The representative said they could not help if it was an error with Outlook. I found this most helpful (sarcasm intended).

    I know that sometimes MS will give us wonderful patches for our software which mess things up, but in my case if the mess up was their (MS) fault then all my other email accounts would not work as well. These other accounts are functioning fine and dandy.

    I am really rethinking whether to just utilize the Gmail option and ditch my comcast addresses for good and maybe even find a different carrier, but I just hate to get rid of my service which i have used for many years.

    Any real help from Comcast would be a breath of fresh air.

    So Comcast, if you are looking at these messages and you want to help, first thing, DO NOT offer the empty platitudes and empty assurances of your desire to help. Just ask what you need to know then offer a real solution.

    Regards.