Comcast Dete's dashboard

Comcast Dete replied on July 17, 2009 22:48 to the question "DTA Issues. Missing Channels and Pixelation." in Comcast:

Hi David,

Email my team at We_can_help@cable.comcast.com so that we can look into the trouble. Be sure to include the telephone number on your account.

Best,

Detreon Roberts
Comcast Customer Connect

Comcast Dete replied on July 17, 2009 22:44 to the problem "DTA Boxes work for a while then half the channels stop working or are pixelated" in Comcast:

Hi Steve,

Please send an email to our team at We_Can_Help@cable.comcast.com. We will look into this for you. Be sure to include the telephone number on your account and a good contact number.

Best,

Detreon Roberts
Comcast Customer Connect

Comcast Dete replied on July 17, 2009 22:42 to the problem "Why have Seattle-area customers been deceived with respect to HD channels?" in Comcast:

Hi, Thomas.

You can find the list here. Just input your address and voila!

https://www.comcast.com/Localization/...

Comcast Dete started following the problem "On Demand Will Not Operate" in Comcast.

Comcast Dete replied on July 17, 2009 22:38 to the question "Comcast cable and the Feb 2009 digital TV switch over" in Comcast:

We hate to see you leave, but happy that you've found an alternative.

Comcast Dete replied on July 17, 2009 22:35 to the question "Comcast Doesn't Value Existing Customers!!" in Comcast:

Hi Danna,

I apologize for the way that you were treated. We value each of our customers as each plays an instrumental part in Comcast's success. Please email my team at We_Can_Help@cable.comcast.com so that we can look into this for you. Please be sure to include the telephone number on your account and the best number to reach you.

Best,

Detreon Roberts
Comcast Customer Connect

Comcast Dete replied on July 17, 2009 22:32 to the problem "Absolutely Ridiculous comcast does not offer ANY kind of HD-PPV" in Comcast:

We appreciate your feedback. I will share with our programming teams.

Best,

D. Roberts
Comcast Customer Connect

Comcast Dete replied on July 17, 2009 22:29 to the problem "Comcast cable internet via ethernet drops sporadically" in Comcast:

Hi Debra,

I apologize for the trouble. Please email my team at We_can_help@cable.comcast.com. Please be sure to include the telephone number on your account as well as a good contact number for you.

Best,

Detreon Roberts
Comcast Connect

Comcast Dete replied on July 17, 2009 21:48 to the question "Why is customer service on the local level atrocious? ." in Comcast:

Hello,

I agree that the level of customer service you received was not acceptable; I apologize for that. We recognize that there is room for improvement and we are improving by empowering our account executives with the tools they need to resolve issues while demanding accountability. I understand that you've contacted the Office of the President. Were we able to take care of you?

Comcast Dete replied on July 16, 2009 16:12 to the question "Why does my DVR record repeats when I said First Runs only?" in Comcast:

That couldn't be further from the Truth. We're working with the group that provides the guide to get this resolved. It's been bumped up the list of priorities for the Company. We want this to be corrected very soon and expect that it should be.

Comcast Dete replied on July 16, 2009 16:07 to the question "All I wanted was a new modem and now I have nothing" in Comcast:

Hi Douglass,

Sorry for the trouble. Email my team at We_can_help@cable.comcast.com. We will look into this for you! Be sure to include the telephone number on your account, the best number to reach you, the post above, and how we found you!

Comcast Dete replied on July 16, 2009 16:03 to the question "Did everyone get two free DTAs?" in Comcast:

We can definitely look into this for you. Please email my team at We_Can_Help@cable.comcast.com. Be sure to include the telephone number on your account and how we found you. :-)

Comcast Dete replied on July 16, 2009 15:52 to the question "Transferring email address!" in Comcast:

Hi There!
Have you bf make the account he wants to xfer to your account a secondary email account on his current account. (sorry for the multiple uses of the word “account”. No other way to explain it). Once he does, we can xfer that email account and make it a secondary under yours. Email me at Detreon_Roberts@cable.comcast.com if you have any other questions, but before we can do this, I have to verify you both you know :-)

Comcast Dete replied on June 15, 2009 18:41 to the problem "I need the contract from the Wii promotion ASAP." in Comcast:

Hi Otis,
We'd like to look into this for you. Please send your info (the telephone number on your account) to my team at We_Can_Help@cable.comcast.com, and we will get you in touch with the right people.

Comcast Dete replied on May 12, 2009 21:58 to the question "sound out on selective channels" in Comcast:

Hi Frank. How can we help?

Comcast Dete replied on April 10, 2009 18:56 to the question "Does Comcast not want new customers?" in Comcast:

Hi,

I apologize for the experience that we created for you. Please forward this email along with your account information to we_can_help@cable.comcast.com so we can look into this for you.

Thanks,

Detreon Roberts

Comcast Dete replied on April 02, 2009 16:45 to the problem "4 weeks and still no "site survey..."" in Comcast:

OK, please send the address to We_Can_Help@cable.comcast.com.

Comcast Dete replied on April 02, 2009 16:38 to the problem "4 weeks and still no "site survey..."" in Comcast:

Hi Matthew,

Thanks for sharing this. I apologize that this was not taken care of sooner. Please reply with your address so that we can look into this and possibly expedite.

Comcast Dete replied on March 09, 2009 14:15 to the problem "It's Comcastic!" in Comcast:

David,

Please email my team with your account information so we can help. The email address is we_can_help@cable.comcast.com

Thanks,

Detreon