ComcastCares1's dashboard

ComcastCares1 replied on November 06, 2009 22:10 to the question "DVR had to be replaced" in Comcast:

We will look into this for you. Will you please send us the phone number on the account and a best number to contact you so that we can discuss this further?

Mark Casem
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com

ComcastCares1 replied on November 06, 2009 21:58 to the problem "Comcast turned off our BUSINESS phone lines" in Comcast:

Martha,

We will get the right people involved to get this resolved for you. If you could please send us an email including a link to this page and the phone number linked to the account, we'll make sure that this is looked into. We would also appreciate the number to reach you.

I apologize for the troubles. Hopefully we can solve this problem as soon as possible.

Mark Casem
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com

ComcastCares1 replied on November 06, 2009 21:53 to the question "Upsetting New Customer(for now) Tale of Woe." in Comcast:

I am truly sorry for the troubles that we caused. I will make sure that all your concerns are addressed. If you don't mind, will you please send us an email including the phone number associated with the account and a link to this page?

Thanks for providing the opportunity to assist.

Mark Casem
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com

ComcastCares1 replied on November 06, 2009 21:45 to the problem "Thanks for taking away Fear Fest 09" in Comcast:

I apologize for the troubles we caused. Please contact us at the email provided below so that we can look further into this.

I would also like to thank you for the feedback. I will make sure that your feedback is communicated to the appropriate department.

Best regards,

Mark Casem
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com

ComcastCares1 replied on October 27, 2009 19:37 to the question "Comcast - can you get your nose out of my family?" in Comcast:

Hello Walter,

I am sorry about the loss in your family.

If you were not able to provide the death certificate, you should have been asked to provide one of the following documents:

Obituary notice from a newspaper
Death announcement or
Funeral receipt

I apologize if you were not presented other options in providing the documents needed when you were changing the name on the account. If you need further assistance, please feel free to reach out to us.

Mark Casem
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com

ComcastCares1 replied on October 27, 2009 19:30 to the question "Why aren't people receiving my emails?" in Comcast:

Hello Patrice,

We can have our contacts investigate this further for you. If you don't mind, will you please send us an email including any pertinent information regarding this issue? A number and/or email where you can be reached would be appreciated as well.

Mark Casem
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com

ComcastCares1 replied on October 27, 2009 19:25 to the question "Audio drops on Comcast HD channels" in Comcast:

Hello Rich,

This is possibly caused by a signal problem. Did you contact the local support office and have them try to send a signal to your converter? If not, we would be happy to assist in getting this resolved for you. Please send us an email including the phone number on the account so that we can assist.

We apologize for the trouble.

Mark Casem
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com

ComcastCares1 replied on October 27, 2009 19:06 to the question "why won't my comcast DTA not working since 2 months ????" in Comcast:

We would like to assist with this. Please contact us and provide the phone number associated with the account at the email provided below. We apologize for the trouble.

Thanks,

Mark Casem
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com

ComcastCares1 replied on October 27, 2009 19:03 to the problem "Triple play not a good idea for us!" in Comcast:

Claire, I am sorry for the trouble. I am sure that we can take a look at the problem and get it resolved for you. Please contact us and provide your account information so that we can assist.

Thanks,

Mark Casem
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com

ComcastCares1 replied on October 27, 2009 18:53 to the question "Taking Outlook 2003 mail using Comcast webmail" in Comcast:

You will need to manually forward the email individually to Comcast.net from your outlook. Alternatively, you can archive the remaining mails in your outlook and export the archive file to a backup drive. Please feel free to reach out to us if you need further assistance.

Mark Casem
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com

ComcastCares1 replied on October 27, 2009 18:46 to the problem "Comcast Signal Strenght root cause remains a mystery to Comcast" in Comcast:

Hello Bill,

I am sorry to learn that you have been trying to get this problem resolved since February and the problem is still not resolved. Please allow me to assist in getting this fixed ASAP for you. Please send us the phone number on the account so that we can start working on this for you.

Mark Casem
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com

ComcastCares1 replied on October 27, 2009 18:43 to the problem "Have had it Comcasts crappy services" in Comcast:

We apologize for the frustrating experience. We would like to look into the problem and get it resolved ASAP. Will you please send us the phone number associated with your account?

Mark Casem
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com

ComcastCares1 replied on October 27, 2009 18:39 to the question "What ports on comcast cable boxes are active?" in Comcast:

Hello Matt,

The other ports on the DVR converter are not activated due to copyright issues. We apologize for the inconvenience this may have caused.

Mark Casem
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com

ComcastCares1 replied on October 20, 2009 20:31 to the idea "How about we get DVRs with BASIC functions?" in Comcast:

I am sorry for the conflicting information that was provided to you. I am not sure what type of DVR you have but, you should be able to perform the functions you mentioned on your DVR. If you have a DVR that does not function properly, we will be happy to replace it. If you can send us the the phone number associated with the account, we will be happy to assist. For demonstrations and instructions for our DVR, please visit the following URL:

Mark Casem
Comcast Corp.
National Customer Operations
We_Can_Help@cable.comcast.com

ComcastCares1 replied on October 20, 2009 20:23 to the question "Is it the box, the splitter, the outside line, static, gremlins?" in Comcast:

There could be other factors causing this problem. One of them is possibly the splitters. I will be happy to have one of our seasoned technician look into this again for you. Please contact us and include the phone number on the account at the email below so that we may assist further.

Mark Casem
Comcast Corp.
National Customer Operations
We_Can_Help@cable.comcast.com

ComcastCares1 replied on October 20, 2009 20:14 to the problem "Nothing but trouble with the DTA" in Comcast:

We will look into this for you. Will you please send us the phone number on the account so that we can assist further?

Mark Casem
Comcast Corp.
National Customer Operations
We_Can_Help@cable.comcast.com

ComcastCares1 replied on October 20, 2009 20:11 to the problem "If you are not a "new" customer Comcast could care less" in Comcast:

I apologize for the poor experience. Rude behavior is something that we do not tolerate at all. I agree, even if we cannot help with the situation, every customer should be treated with respect. I would really like to share your experience with my contacts so that we can address the problem. I will also reach out to my contacts to make sure that you are assisted on the cable card issue. If it is not so much of a trouble, will you please let us know the phone number associated with the account so that we can look into this?

Mark Casem
Comcast Corp.
National Customer Operations
We_Can_Help@cable.comcast.com

ComcastCares1 replied on October 19, 2009 18:51 to the question "email and password not working on comcast.net" in Comcast:

Are you getting a message indicating user id or password is incorrect? If so, you can reset or retrieve password through the following link:
https://login.comcast.net/forgotpwd/?...

You may also call 1800 COMCAST and have oneof our representatives assist in resetting password. If you need further assistance, please feel free to contact us at the email below.

Mark Casem
Comcast Corp.
National Customer Operations
We_Can_Help@cable.comcast.com

ComcastCares1 replied on October 19, 2009 18:43 to the question "Cable box bad - what are my swap options (if any)" in Comcast:

We can check your area what type of converters are available. You can swap your old one and get the same converter. Please email us at the email provided below including the phone number on the account so that we can check for you.

Mark Casem
Comcast Corp.
National Customer Operations
We_Can_Help@cable.comcast.com

ComcastCares1 replied on October 19, 2009 18:37 to the problem "Several HD Channels Not Coming In / Corrupted, Alexandria, VA" in Comcast:

Are you still experiencing the same problem? If so, are you able to see the guide on those channels? There may have been a signal or transmission problem at that time. If you need further assistance, please contact us.

Mark Casem
Comcast Corp.
National Customer Operations
We_Can_Help@cable.comcast.com