ComcastCares's dashboard

ComcastCares replied on October 05, 2009 02:48 to the question "my-diary.org website doesnt work" in Comcast:

I have never seen that message in a traceroute before. I did a quick google search and found 2 possibilities. The first is your firewall, but that would not be consistent for the different drop points. The others mentioned wireless. If you are connected wireless to a router, it recommended connecting wired to it instead. I would test that way. I would also recommend connecting direct to the modem and trying that to see if there is a difference. When you connected the computer to the modem, reboot the modem so you pull an IP address.

ComcastCares replied on October 04, 2009 18:20 to the question "my-diary.org website doesnt work" in Comcast:

First try to empty cache in browser. If does not work reboot your router. If still not working post a traceroute to the website here or email us.

Frank Eliason
Comcast
we_can_help@cable.Comcast.com

ComcastCares replied on October 03, 2009 21:52 to the question "Buying a cable box on ebay" in Comcast:

No we would not be able to activate a box purchased on eBay.

A comment on the problem "World of Warcraft & Comcast trouble STRIKES AGAIN!!!" in Comcast:

Based on the information, there is trouble at your location. Email us with the phone number on the account and we will review.

Frank Eliason
we_can_help@cable.comcast.com – ComcastCares, on September 20, 2009 17:26

A comment on the question "How do I delete channels from the On Screen Guide?" in Comcast:

BTW Drewmie I have seen that too, but I have noticed the change among all providers not allowing channels to be removed. Every box I have seen in recent years from all providers allows for favorites. My guess is it has to do with tv programmers wanting their station to be seen. – ComcastCares, on September 05, 2009 13:29

A comment on the question "How do I delete channels from the On Screen Guide?" in Comcast:

You can easily block adult titles. Directions are at the following url
http://www.comcast.com/medialibrary/1... – ComcastCares, on September 05, 2009 13:27

ComcastCares replied on September 03, 2009 17:28 to the problem "Why does my computer say that it's connected to the internet when I can't actually access the internet?!?" in Comcast:

We would need to review the status of the modem, but it sounds like the modem was connected to the internet (based on guidance from the phone representative - that should have been the first thing checked) and the potential problem could be the router. Have you tried to direct connect to the modem? When doing so I also recommend, once they are connected to reboot the modem and the computer to ensure you are provided an IP address. We would be happy to work with you to resolve. Please email us at the address below with a link to this page, phone number on the account, and a good contact number.

Frank Eliason
Comcast
We_Can_Help@cable.comcast.com

ComcastCares set one of ComcastCares' replies as an official response to "Why has Comcast increased the cost of my service by over 50%?" in Comcast

ComcastCares replied on August 28, 2009 11:37 to the question "Why has Comcast increased the cost of my service by over 50%?" in Comcast:

That is an expiration of a promotional offer, not a price increase. We would be happy to look into the specifics for you. Email us at the address below.

Frank Eliason
Comcast
We_Can_Help@cable.comcast.com

ComcastCares replied on August 24, 2009 04:52 to the question "STUCK on PIP function :(" in Comcast:

Yes, a silly and easy one, but it should work. Unplug the tv and plug it back in. That should remove the memory of PIP screen being open.

ComcastCares replied on August 24, 2009 04:51 to the problem "Comcast appears to be blocking certain sites. IP or DNS issue?" in Comcast:

By the way, if NTT is the hosting provider, then the trouble would be more on the Twitter side. It could be a blocked IP or other trouble. We have not seen other troubles with Twitter today. I just reviewed my traceroute, and many of the hops look the same but I have not had trouble getting to Twitter.com at all, even while the traceroute was running

ComcastCares replied on August 24, 2009 04:49 to the problem "Comcast appears to be blocking certain sites. IP or DNS issue?" in Comcast:

This is not the complete traceroute. In order to properly evaluate we would need that, as well as information from the account. Please email the phone number on the account and the full traceroute and we will review the specifics of what we are noticing. Additional information such as other website sthat you are having trouble with can also assist.

Thank you!
Frank Eliason
Email us at We_Can_Help@cable.comcast.com

ComcastCares replied on August 24, 2009 04:06 to the question "STUCK on PIP function :(" in Comcast:

Thank you for the question. I would recommend using the old TV remote to try that or buttons located on the TV. You could try selecting TV and PIP on the Comcast remote too.

ComcastCares replied on August 23, 2009 21:28 to the problem "Comcast appears to be blocking certain sites. IP or DNS issue?" in Comcast:

Twitter is loading fine for me and others. First I would reboot router, I would also do a traceroute to see where the block is. Email us a copy of the traceroute and include phone number on the account.

Thank you!
Frank Eliason
Comcast
We_Can_Help@cable.comcast.com

ComcastCares replied on July 23, 2009 02:17 to the question "mail server cannot connect to comast email addresses" in Comcast:

The server should have the error code, but it is possible it is blocked due to spam. I would have the server administrator review the following URL: http://postmaster.comcast.net

They can also submit to have the blocked removed under RBL Removal

Thank you!

Frank Eliason
Comcast

ComcastCares replied on July 21, 2009 03:57 to the question "Why can Comcast restrict speeds on certain types of downloads?" in Comcast:

This could easily be related to the upload speed of the server you are connecting to. We take a protocol agnostic approach to network management which is outlined in the link above. Also network management is not a constant and only impact for minutes when node is overloaded. I am confident that you will find this is most likely the server you are accessing. Many torrents are also peer driven, which means they may have an upload of 1 mb or close to it.

If you visit our forums there are many good conversations on the topic. Visit http://help.comcast.net and click on Help Forums

Thank you

Frank

ComcastCares replied on July 20, 2009 02:09 to the question "Why can Comcast restrict speeds on certain types of downloads?" in Comcast:

That is not the way network management works. In fact we detail it at the following URL: http://www.comcast.net/terms/network/

This type of issue can be the server on the other end, problems on our end with signals to the home, modem, router, computer, or many servers on the path. We would be happy to help troubleshoot this with you. Email us at the address below.

Thanks,
Frank Eliason
Comcast
We_Can_Help@cable.comcast.com

ComcastCares replied on June 25, 2009 14:59 to the question "Can I get a Static IP with Comcast Internet?" in Comcast:

We would require a business account for static IP but there are services available on the internet that would make it possible even with a dynamic IP.

ComcastCares replied on June 25, 2009 14:38 to the question "Can I get a Static IP with Comcast Internet?" in Comcast:

At this time static IPs are only available for business accounts. Is there a reason you are not interested in a business account? What is the purpose of needing a static IP, there may be alternatives.

Thanks,
Frank
We_Can_Help@cable.comcast.com

ComcastCares replied on June 10, 2009 00:59 to the question "what channels are available on Basic cable?" in Comcast:

Varies by area. Check out http://www.comcast.com and select TV Programming > Channel Lineup