George Lunski's dashboard

George Lunski replied on October 27, 2009 20:03 to the question "DTA IR Code for my universal remote" in Comcast:

Hello,

At this time there are no current IR codes available for Comcast DTAs. This is due to a shift in a industry standard of how a remote broadcasts its commands. The DTA remote uses the standard, XMPP. I have found no third party remotes or codes that will work with this DTA. However, a handful of customers are claiming the Logitech Harmony remotes due work. Comcast or I have not verified this. If you have any further questions, please feel free to contact me directly at the below email.

Thank you,

George Lunski
Comcast Corporate Office

George_Lunski@Cable.Comcast.Com

George Lunski replied on October 27, 2009 18:42 to the problem "mySIGN-IN not so nifty" in Comcast:

Hello,

I will be happy to assist further. This is is caused by Outlook. MS provides a resolution for the following error, 0x8004210A, here http://support.microsoft.com/kb/827349

This patch may resolve the issue. However, I have seen corrupt data in Outlook cause this issue too. It would then not be resolve until that data is corrected or removed. The data in this case is a particular email(s) that is corrupted within Outlook, there is no easy way to locate this email(s). In my experience it is usually pending to be sent. I would also try the following steps too: delete anything that is pending, delete a two days before and after when this started to occur both in SmartZone and Outlook.

If you have any further questions, please email me.

Thank you,

George Lunski
Comcast Corporate Office

George_Lunski@Cable.Comcast.Com

George Lunski replied on October 08, 2009 13:39 to the question "Comcast website doesn't allow all valid email addresses as usernames" in Comcast:

Hello eh,

Are you able to email me further details? What specific email address you are using? And for which of our sites you are trying to register or gain access to?

Thank you,

George Lunski
Comcast Corporate Office
Comcast Customer Connect

George_Lunski@Cable.Comcast.Com

George Lunski replied on October 08, 2009 12:35 to the question "Comcast website doesn't allow all valid email addresses as usernames" in Comcast:

Hello eh,

I am reviewing this further. Please feel free to email me directly at anytime.

Thank you,

George Lunski
Comcast Corporate Office
Comcast Customer Connect

George_Lunski@Cable.Comcast.Com

George Lunski replied on September 03, 2009 14:06 to the question "Want to see all emails in Smart Zone" in Comcast:

hello wanda,

i apologize the results would be the same. we are currently reviewing making a feature available that would allow 'read' emails in outlook also show 'read' in smartzone.

George Lunski replied on September 03, 2009 12:24 to the question "Want to see all emails in Smart Zone" in Comcast:

Hello,

Under options in Outlook, where you entered your settings, there is an option to select 'leave message on server', select this.

Please note when you 'read' a message in Outlook it will still appear 'not read' in SmartZone.

Thank you,

George Lunski
Comcast Corporate Office
Comcast Customer Connect

George_Lunski@Cable.Comcast.Com

George Lunski set one of George Lunski's replies as an official response to "SATA port on DVR boxes" in Comcast

George Lunski replied on August 05, 2009 19:59 to the question "SATA port on DVR boxes" in Comcast:

The Scientific Atlantic boxes due allow for SATA expansion using the Western Digital Expander. However, These boxes are not available in your area. We are currently testing SATA expansion on the Motorola boxes. I do not have a ETA.

Thank you,

George Lunski
Comcast Corporate Office
Comcast Customer Connect

George_Lunski@Cable.Comcast.Com

@ComcastGeorge

George Lunski replied on July 22, 2009 13:29 to the question "Why can't I delete personal email folders that I no longer want or need?" in Comcast:

Hello,

If you are using SmartZone, you should be able to right click on the folder and select delete.

Thank you,

George Lunski
Comcast Corporate Office
Comcast Customer Connect

George_Lunski@Cable.Comcast.Com

George Lunski replied on June 04, 2009 20:51 to the question "How to change channel from another room?" in Comcast:

Hello shaun,

Sounds like you have a pretty cool setup. I' Jealous :)

While we do not support or encourage the setup, I have a few ideas. You would need to locate a "IR Extender" to accomplish this. Here is Google link to the search.

http://www.google.com/search?hl=en&q=...

The very first "Sponsored Link" in color is the one I would recommend. I have not ordered personally but have read several postive reviews about the site. The link does take you to a product immediatly. I would suggest searching the site or review additional Google Results to determine what is best for your home. Here is a link to the store/product mentioned above.

http://www.smarthome.com/59500/Hidden...

Thank you,

George Lunski
Comcast Corporate Office
Comcast Customer Connect

George_Lunski@Cable.Comcast.Com

George Lunski replied on June 04, 2009 20:43 to the problem "Customer Exchange server not receiving Replies" in Comcast:

Hello John,

I do not have an immediate solution for you. I was not able to find any information via Google using the supplied information. Are you able to provide me the best contact number, account phone number and service address of the customer? I will have one of our Business Class folks contact you. If they are not a customer, I will research further with our email team for suggestions and ideas.

Thank you,

George Lunski
Comcast Corporate Office
Comcast Customer Connect

George_Lunski@Cable.Comcast.Com

George Lunski replied on May 29, 2009 12:16 to the problem "World of Warcraft & Comcast trouble STRIKES AGAIN!!!" in Comcast:

Hello Fredderkk,

Are you able to email your account telephone number so I may review the modem here?

Thank you,

George Lunski
Comcast Corporate Office
Comcast Customer Connect

George_Lunski@Cable.Comcast.Com

George Lunski replied on May 28, 2009 19:40 to the problem "Macrovision TVGuided online schedules not download to Toshiba DVR" in Comcast:

Hello,

I would like to dig deeper. Are you able to email me directly, george_lunski@cable.comcast.com, the following:

account number
service address
zip code
any additional information you may find useful

Thank you,

George Lunski
Comcast Corporate Office
Comcast Customer Connect

George_Lunski@Cable.Comcast.Com

George Lunski replied to "Macrovision TVGuided online schedules not download to Toshiba DVR", but it was removed. see the change log

George Lunski replied on April 28, 2009 20:05 to the question "How to export FROM SmartZone to Windows Live Mail?" in Comcast:

Hello Kathryn,

At this time we do not offer a way to export your email from SmartZone.

However, you may forward the emails to yourself. This will trick Windows Mail into believe they are new emails and downloading them again. We apologize this is not the best experience and will share with our leadership.

Thank you,

George Lunski
Comcast Corporate Office
Comcast Customer Connect

George_Lunski@Cable.Comcast.Com

George Lunski replied on March 31, 2009 12:42 to the question "2 monthes now" in Comcast:

Hello Bruce,

We have made several updates to improve functionality, reliability and speed. However, we are still working on resolving the most common issue referred to as the "Red X". Are you able to let us know what specific issue?

Thank you,

George Lunski
Comcast Corporate Office
Comcast Customer Connect

George_Lunski@Cable.Comcast.Com

George Lunski set one of George Lunski's replies as an official response to "Need help connecting my Panasonic DVR to new Comcast DTA." in Comcast

George Lunski replied on March 26, 2009 20:46 to the question "Need help connecting my Panasonic DVR to new Comcast DTA." in Comcast:

Hi Gary,

We are not always provided this information from the manufacturer. Each product 'code' may vary. I have include a few links and codes that may be of assistance.

10748, 10587, 10768, 10865, 10870, 10871, 10872

http://www.comcast.com/corporate/cust...

We have several "Cable Guru Customers" in our Help Forums.

http://forums.comcast.net ; currently you require a internet account to check. we are working towards changing this experience.

Thank you,

George Lunski
Comcast Corporate Office
Comcast Customer Connect

George_Lunski@Cable.Comcast.Com

George Lunski replied on March 23, 2009 16:59 to the problem "Comcast Smart Zone - no access to secondary e-mail address" in Comcast:

Hello Tozer,

I have no problem using Live + SmartZone using the following settings.

1. Make your .net 'default' "From" address
2. Reply to address, your .net address

I do not have access to setting up POP currently in my paid or free versions to live.com. Per MS KB, they are removing this feature in its current state. I will base the rest on my memory.

Server: smtp.comcast.net
Port: 465
SSL / Requires Authentication.

Further details @

http://lite.help.comcast.net/content/...

Thank you,

George Lunski
Comcast Corporate Office
Comcast Customer Connect

George_Lunski@Cable.Comcast.com

George Lunski replied on March 19, 2009 20:10 to the question "Comcast DVR Menus Gone!" in Comcast:

I have reset the box here and will have our regional office follow up with you.

Thank you,

George Lunski
Comcast Corporate Office
Comcast Customer Connect
George_Lunski@Cable.Comcast.com