Concerned Consumer's dashboard

I had a similar experience. First, after sitting home the entire day waiting for the furniture to be delivered, I called to see where it was (once my "window" had passed). I was told there was a "glitch" in the system and my delivery would have to be rescheduled. Great, another day of sitting and waiting. When the delivery finally arrived, I was rushed to sign the paper so that the delivery men could leave. My mistake definitely, because after I left and had time to inspect it, I saw marks, scratches, peeled off color and drawers that would not open easily. I called customer service and was told that they would send someone out to "investigate" my claim. Why would I lie about the furniture being damaged? And why would I want reburbished furniture that they will "repair" at my house when I spent good money on brand new, supposedly in brand new condition? This is their policy so beware if there is a problem.

The service man they sent was very rude and unprofessional and basically called to tell me when HE would be coming without even inquiring as to a convenient time for me. When he finally came he was criticizing my complaint before he even looked at the furniture. Well, he had to admit that it was beyond repair so then they have this scheme where they try and pay you to keep the damaged stuff. A whopping $40 for 2 weeks and 3 days waiting at home for my trouble. No thank you---I want what I paid for.

The next set of delivery people were no better and tried to intimidate me to keep the damaged furniture so they would not have to take the new stuff off of the truck. At this point, my anger towards Ashley Furniture was all the courage I needed.

It was a horrible ordeal with some of the rudest people and some of the most extreme lack of customer service I ever experienced. I later discovered some additional marks on other pieces of furniture I had not noticed previously, but knowing the headache that it would entail, I decided to chalk it up to lesson learned----don't buy furniture from Ashley Furniture!

Just an FYI because after calling/emailing/live-chatting with Comcast for weeks and receiving a completely different answer every time, I realized that either the Comcast employees are ignorant of what is happening or they are just plain lying to customers to get them to "upgrade" and purchase equipment they don't need.

First of all, the confusion is partly due to the fact that Comcast has decided to switch their channels to digital stations, conveniently timed with the Analog switch (rabbit ear tvs) so that unsuspecting customers won't know what is happening. The February switch and the Comcast switch are two completely different things.

I called and wondered why I would need a box since I already have cable. Then I was told I needed a box because of the switch from analog cable channels to digital cable channels (we have extended basic cable). This is not true!!!! I was lied to and I'm sure I am not the only one. Even after the switch happened and I was still able to receive my channels, I kept getting emails from Comcast telling me that what I was watching, I was not really watching and that I needed to buy a digital box.

Don't settle for what they tell you! Comcast lies in order to sell more product. As I stated before, with the economy the way it is, this is a way for them to fleece more money out of customers by confusing them into buying unnecessary products! I for one will be looking for a new cable company that doesn't include LIES in their customer service policies!

The whole rebate program is one big scam. If you want your card you will have to really stay on top of them and demand it. I've talked to several others who are having the same problem. Here is my experience: I signed up for bundled service and was promised a $50 Gift Card. I was told it would take 6-8 weeks. I called after that time period and was told to wait longer. I contacted them some time after that and was told my reward was not found in the system. I basically threatened legal action and was told to wait 4-6 more weeks. Well, of course nothing came so I contacted them yet again and kept getting different excuses and outright lied to. They finally sent me the card and it was empty! It took over 6 months of contacting and basically threatening before I got my card. Emailing customer service got me the most results so you can try that.

The whole rebate program is one big scam. I've talked to several others who are having the same problem. Here is my experience: I signed up for bundled service and was promised a $50 Gift Card. I was told it would take 6-8 weeks. I called after that time period and was told to wait longer. I contacted them some time after that and was told my reward was not found in the system. I basically threatened legal action and was told to wait 4-6 more weeks. Well, of course nothing came so I contacted them yet again and kept getting different excuses and outright lied to. They finally sent me the card and it was empty! It took over 6 months of contacting and basically threatening before I got my card.

It is obvious that Comcast is trying to make back lost money and the only way to do that is to fleece the customers who are loyal to them. In this economy one of the first things to go is luxury cable. Comcast wants to make up for their losses by this conveniently-timed channel move. How interesting that this move comes around the same time as the Analog to Digital TV switch in order to confuse unsuspecting customers. I have contacted Comcast 5 times and each time I have received a different answer not to mention a different price for the digital box that I now apparently need (we have extended basic analog cable plus HBO which we are currently paying for but cannot watch because it has also been moved to digital).

It is apparent this is a quick money-making scheme because there are no straight answers from Comcast and all this "free space" seems like a scheme as well.

As other posters have noted, they are taking us back 20 years to the days of renting boxes to earn some extra money off of each customer.

I will be looking for a new cable company and I will advise others to do this as well. It is a stupid move on their part to lose so many monthly subscribers for the sake of a few dollars more per month.

It seems this is a nationwide scam. The experience that I have had is basically on the verge of blatant fraud (I won't go into details here but I have everything well documented). I wonder if a class-action suit will be in their future.

So I beg to differ with their motto, Comcast DOESN'T care...they're CRAPtastic.