Connor Lowe's dashboard

This suggestion has been made a number of times by fido, and other people that must be able to view the website with no problem. But, no matter which browser I use, 95% of the time I get this error "Sorry! Your request cannot be completed at this time. Please try again later." It is a very vague and uninformative error message. Furthermore, I don't understand how a company like fido, with their broad reach, would decide that they can pick which browser their users use. I understanding dropping support for legacy versions of IE that are a nightmare, but it is really bad form to attempt to drop support for new browsers. Especially ones that are as commonly used as Safari. – Connor Lowe, on April 15, 2009 06:19

same thing here. :( – Connor Lowe, on April 15, 2009 06:12

Fido re-branded! New web updates! Yay?

You would think with all of these aesthetic changes, continually trying to re-position the brand to a different market, somewhere along the line they would make some changes to improve the current 'member' experience.

I would like to go and get my bill online, so I go to the newly branded site. To my surprise, I can't log in.

"Register for fido.ca" it says?

"But I'm already registered, I have been using fido.ca for years...!@!?"

So I go for it, not having a lot of time, re-register for fido.ca. The final step is completing a survey. At the time, I didn't want to do that, so I just quit and figured I would do it later.

Today, I try to go back and log in. I put in my phone number and password, press enter, and:
"Sorry, but your credentials are invalid."

"Argh."

I guess my registration didn't go through... I go back to register for fido.ca. Put in my phone number, press continue,
"This phone number has already been registered on fido.ca. Please enter the login name registered with this number."

"Argh... Maybe I changed my password and forgot the new one..."

I try the forgot password. I enter my email into the form and press 'send password'

Nothing. They still haven't sent me anything.

Frustrating indeed.

Now I have to talk to their 'customer service representative' which is a completely different and equally as confusing ordeal.

I would have to agree that mobile providers are unsatisfactory. I also agree that it is probably a bit drastic to pay out ones bill due to a bad online bill viewer. Personally, that wasn't my point, though.

What really gets me, is that right before the launch of the iPhone they did a bunch of changes to the site. I am sure that this issue would have been reported on the last version of the site, but rather than addressing it, almost all of the changes that were made were to improve their e-commerce side of the side. The client services seems to have stayed the same, thus, they are worried about the number of new users that they get, but not to concerned about the ones that they have.

I would have to disagree, seb. Using mac osx 10.5.4 (and all of the previous versions of leopard), I have still not been able to view my bill with firefox. Well, I should say that it is hit and miss, as sometimes it will magically appear.

The incompetence is not on Juan and Leah's part, it is fido. Their 'bill viewer' is a PDF viewer, a file type that almost all computers now a days have a way of viewing. Not to mention, it should not be up to the user to adjust their system to get information from the internet. I could see that if they needed to use some sort of proprietary file type due to security reason, they needed to make the users adjust their systems, but it is a pdf.

Furthermore, it is close, but ff still is not the most common internet browser.

2008 - August
IE7 - 26.0%
IE6 - 24.5%
IE5 - 0.1%
Fx - 43.7%
Moz - 0.5%
S - 2.6%
O - 2.1%

* Taken from http://www.w3schools.com/browsers/bro...

They are providing a service to a wide audience of members, and thus, they should do so properly.

I am so glad that you had the same problem. There are some serious issues and I really see no need for paper invoices for something like this in this day and age.

The thing that really gets me, is that they just did a bunch of website changes and all of the changes are geared toward selling more products and have nothing to do with providing a better experience for their customers.