Coolray & Mr. Plumber's dashboard

Coolray & Mr. Plumber replied on December 12, 2009 00:34 to the praise "Great customer service!" in Coolray & Mr. Plumber:

Wow! That is awesome to hear, thanks for sharing your experience with us! We will be sure to give Lance the recognition he deserves. Thank you for your loyalty and continued service!

Coolray & Mr. Plumber replied on December 08, 2009 00:48 to the problem "Ridiculous charges" in Coolray & Mr. Plumber:

Our Plumber went on this call yesterday evening. Mr. Tamasi, was told about the possibility of the cable (from the sewer machine) getting stuck if the sewer line was broken or infested with roots. Our Plumber did indeed get his cable bound up in a massive amount of roots. At this point he ran his camera down the sewer line to pin-point exactly where the problem was. His plan was to return today to dig up the sewer outside, install a cleanout, remove his cable, and to re-camera the sewer line.

This was going to be $700 for the additional work. Our Plumber also gave Mr. Tamasi a price to replace the entire sewer line. Mr. Tamasi told our Plumber that he had gotten the cable unstuck from the sewer line. He did not want any further work done at that point. Our Plumber went by the property this morning to pick up his equipment.

Whenever you have roots in the sewer the pipe itself has been compromised, and removal of the roots alone is a temporary fix, not a permanent solution.

Coolray & Mr. Plumber set one of Coolray & Mr. Plumber's replies as an official response to "Why won't my furnace blow out hot air??" in Coolray & Mr. Plumber

Coolray & Mr. Plumber replied on October 12, 2009 18:14 to the question "Why won't my furnace blow out hot air??" in Coolray & Mr. Plumber:

Depending on the age of your furnace and the potential repair cost, it may be in your best interest to have one of our Comfort Specialist come out and perform a Free in home estimate for you. Please give us a call at 770-884-7398. We look forward to hearing from you, thank you!

Coolray & Mr. Plumber replied on September 10, 2009 19:44 to the praise "Coolray is the Best A+++" in Coolray & Mr. Plumber:

Thank you for your feedback, we are glad to have met all of your needs with an A+++ grade! Thank you!

Coolray & Mr. Plumber replied on September 02, 2009 21:07 to the praise "Another Outstanding Job By Rob!" in Coolray & Mr. Plumber:

Thank you, Bill, for your praise and feedback. We are glad you are satisfied with our service and hope to continue working with you as needed!

Coolray & Mr. Plumber replied on August 27, 2009 22:28 to the praise "Wonderful Installation Experience" in Coolray & Mr. Plumber:

I am glad we were able to help your situation. Thanks again for choosing Coolray | Mr. Plumber!

Coolray & Mr. Plumber replied on August 27, 2009 22:26 to the praise "On time and great service from Brian" in Coolray & Mr. Plumber:

Thank you Jamila, we appreciate your feedback and are glad to have helped your situation!

Coolray & Mr. Plumber replied on August 18, 2009 17:54 to the praise "Punctual, complete, and professional!" in Coolray & Mr. Plumber:

Thank you for your feedback, Nate! I am glad that you were 100% satisfied, that is our motto! We look forward to working with you in the future. In the mean time, feel free to tell all of your friends about us. :) Thanks again!

Coolray & Mr. Plumber replied on July 30, 2009 20:39 to the praise "Stan's the man." in Coolray & Mr. Plumber:

Wow! Thanks for the feedback, Ben! Stan IS the man and we are glad he is a part of our team. 100% customer satisfaction is our goal and it looks like Stan did a great job. Thanks again for sharing this with us!

Coolray & Mr. Plumber replied on July 28, 2009 20:19 to the praise "Praise for Rob @ Mr. Plumber" in Coolray & Mr. Plumber:

Thank you for your feedback. Our goal is always 100% customer satisfaction! I am glad you had a great experience, thanks again!

Coolray & Mr. Plumber replied on July 28, 2009 18:02 to the praise "ROB PROVIDES OUTSTANDING SERVICE!!!" in Coolray & Mr. Plumber:

Thank you for your feedback, Bill! I am glad that Rob did a good job and that you are happy with Mr. Plumber services! I will be sure to recognize Rob for his great work. Thanks again!

Coolray & Mr. Plumber marked one of Joe Hayes' replies in Coolray & Mr. Plumber as useful. Joe Hayes replied to the problem "Very annoyed with Mr. Plumber".

Coolray & Mr. Plumber replied on July 27, 2009 21:15 to the praise "Great Experience!" in Coolray & Mr. Plumber:

Thank you for this positive feedback, Kristin. We hold high expectations for our customer service. I am glad that you were taken care of and were happy with our service.

Coolray & Mr. Plumber replied on July 08, 2009 17:54 to the problem "Unsatisfactory Service Response" in Coolray & Mr. Plumber:

This problem is being worked on. We are sorry for any inconvenience and hope that we can have this resolved soon.

Coolray & Mr. Plumber replied on June 29, 2009 16:35 to the praise "Roger is awesome." in Coolray & Mr. Plumber:

Thank you for your feedback! Always great to hear props for our techs!

Coolray & Mr. Plumber replied on June 24, 2009 15:58 to the problem "Terms and Conditions Dispute" in Coolray & Mr. Plumber:

Your total refund amount will be $177.20. This is for the Maintenance Agreement purchased at discounted price of $133.20 and the $44.00 you felt was “created” during the service call. The refrigerant added in the amount of $67.00 will not be refunded. The Technician had also made a recommendation to have a leak search done due to the refrigerant needed to get it to proper charge, so if you are experiencing any further deficiencies in cooling I would make sure that your next HVAC contractor is aware of that. The refund should be processed by the end of this week and sent to you early next week.

I again apologize for the services you received by our Technician and wish you luck in the future.

Coolray & Mr. Plumber replied on June 23, 2009 16:05 to the problem "Terms and Conditions Dispute" in Coolray & Mr. Plumber:

Coolray would be more than happy to not only refund the $44.00 for “created work”; but we would also like to refund the amount paid for the entire Maintenance Agreement level of mistrust you have now acquired with our company I unfortunately do not see a beneficial and trusting relationship developing.

I apologize greatly for the sub par Service you have received and the Technician will be dealt with accordingly. Coolray indeed values it’s customers and understands fully they are the lifeblood of our organization and are quite frankly embarrassed by the service you have received. I will research your account and process the refunds ASAP. Thank you.

Coolray & Mr. Plumber replied on June 22, 2009 21:17 to the problem "Terms and Conditions Dispute" in Coolray & Mr. Plumber:

All checks and services mentioned are indeed provided. If the technician did not list each specifically I do apologize for that; but that by no means implies that Coolray has misrepresented the work performed or did not live up to their end of the agreement. If you would like, I would be more than happy to send another Technician out and perform the Maintenance again. I must ask, are you experiencing a deficiency in cooling? Is it not performing at it’s capacity?

Coolray & Mr. Plumber replied on June 19, 2009 20:51 to the praise "good job coolray" in Coolray & Mr. Plumber:

We are glad that you are happy with your new system. We are also glad to hear great things about our guys. Thanks for the feedback. Enjoy your new Trane!