Coolray & Mr. Plumber's dashboard

Coolray & Mr. Plumber replied on June 18, 2009 20:40 to the question "online app" in Coolray & Mr. Plumber:

Hi there Robert,
I would love to help you, but I am a little confused. Which form are you referring to? What did you download? And, how can I help you reach your goal of communicating with us online? Thanks for opting to give us feedback here. This is definitely going to help us and others once we address this issue!

Coolray & Mr. Plumber replied on June 04, 2009 15:37 to the idea "Coolray TV Commercial Feedback" in Coolray & Mr. Plumber:

Thank you for this feedback! We are always excited to hear what people think about our marketing and advertising efforts. I believe the commercial you are referring to is:

http://www.youtube.com/watch?v=Nbgln3...

To explain, the lady is referring to the baby she had just delivered which is noisy, not the air conditioning system, but I can see how some might miss the part she was saying at the beginning about how she was about to deliver when the air conditioner went out. We will take this into consideration when we have other commercials made.

Thank you again for your feedback, we really appreciate it!

Coolray & Mr. Plumber replied on June 04, 2009 15:28 to the praise "Wonderful Service! Reasonable Price!" in Coolray & Mr. Plumber:

I am happy to hear that you were pleased with our services. Thank you for sharing this with us, it is always good to hear positive feedback! Definitely keep us in mind in the future if you have any other heating, cooling, plumbing or air quality needs and have a great day!

Coolray & Mr. Plumber asked a question in Coolray & Mr. Plumber on May 21, 2009 22:49:

Do I need maintenance for my heating and cooling system?

Answer:

Yes, you absolutely need to maintain your heating and cooling system. According to Energy Star, a division of the EPA, “Dirt and neglect are the #1 causes of heating and cooling system failure.” Now think about it, you wouldn’t drive your car over 100,000 miles without an oil change or tune-up would you? Of course not! In fact, operating your cooling and heating system, during an average year, is like putting over 100,000 miles on your car! For sure, mechanical equipment needs maintenance, and with proper maintenance you can prevent unnecessary repairs and experience worry-free comfort for years to come. Here are a few additional reasons to maintain your system:

Continue reading... http://www.coolray.com/library/articl...

Coolray & Mr. Plumber asked a question in Coolray & Mr. Plumber on May 21, 2009 22:47:

How does the New Federal Stimulus Package impact consumers?

Answer:

Breaking News — Recently signed into law by President Barack Obama, the Economic Recovery Act, a $787 billion Federal Stimulus package offers consumers a unique opportunity to replace old inefficient Heating, Cooling or Plumbing systems and in the process reduce energy output, help the environment, improve home comfort and receive a 30% tax credit starting February 17, 2009.

Read more... http://www.coolray.com/library/articl...

Coolray & Mr. Plumber asked a question in Coolray & Mr. Plumber on May 21, 2009 22:44:

How do the 2009 Federal Tax Credits affect me?

Answer:

With the passing of the recent 2009 Stimulus bill, consumers have many questions on how this will affect them.

Read more - http://www.coolray.com/library/articl...

Coolray & Mr. Plumber asked a question in Coolray & Mr. Plumber on May 21, 2009 22:41:

What do I need to know before choosing the right contractor?

Answer:

You can’t see home comfort or touch it, but we all know what it feels like when we don’t have it. Whether you're considering replacing your air conditioning system or remodeling a kitchen or bathroom, you first need the right contractor. With all of the clutter and options, how do you make heads or tails out of choosing the right contractor for your home improvement project?

Read the numbered list on Ray's Blog of things you should ask or reference when considering who to hire - http://www.coolray.com/the_right_cont...

Coolray & Mr. Plumber asked a question in Coolray & Mr. Plumber on May 21, 2009 22:37:

Tree roots are growing into my pipes, what should I do?

Answer:

Roots can be a big problem. They can grow into the joints of the pipes. A little "root-x" flushed down the toilet can reduce the growth of roots in your pipes. It needs to sit in the pipes overnight, so do it before bed.

Coolray & Mr. Plumber asked a question in Coolray & Mr. Plumber on May 21, 2009 22:35:

Should I insulate my pipes? When should I insulate them?

Answer:

Insulate those pipes before it gets cold! When temperatures are at or below freezing, running a steady drop of hot and cold water from your faucets may keep your pipes from freezing. If your pipes are not insulated, they can freeze even with a small flow of water. So, insulate those pipes! But beware; insulated pipes can freeze when there is no water movement to keep the pipes warm.

Coolray & Mr. Plumber asked a question in Coolray & Mr. Plumber on May 21, 2009 22:33:

How do I prevent water moisture in my home?

Answer:

Water Moisture in the Home - Make sure that vents (with a ventilating fan) are installed in your kitchen and baths. These rooms can produce a lot of moisture. Ventilating fans are great but will be of no use if they are not turned on! So make sure that you use them!

Coolray & Mr. Plumber asked a question in Coolray & Mr. Plumber on May 21, 2009 22:31:

How do you clean a garbage disposal?

Answer:

Use cold water when the disposal is operating. You can clean your disposal by grinding ice cubes. When you disposal needs a little freshening, just grind some lemon peels. Of course, you should read your maintenance manual.

Coolray & Mr. Plumber asked a question in Coolray & Mr. Plumber on May 21, 2009 22:30:

How do I avoid and prevent mildew problems?

Answer:

You can help to avoid mildew problems with these preventative actions. Ventilate basements or run dehumidifiers to dry the air, walls and furnishings. Don't hang wet clothes in your closets. Keep your showers and tubs clean of soap-scum so that they dry quicker. Air-out your bathroom cabinets and kitchen sink cabinet often.

Coolray & Mr. Plumber asked a question in Coolray & Mr. Plumber on May 21, 2009 22:27:

Family Safety - How to Prevent Hot Water Scalding?

Answer:

Thousands of people are scalded by tap water every year. The Gas Appliance Manufacturers Association recommends that the full-on hot water temperature at the faucet be set between 120° and 125° F.

You can also read what Ray's Blog has to say about "Family Safety - Prevent Hot Water Scalding" - http://www.coolray.com/blog/article/f...

Coolray & Mr. Plumber asked a question in Coolray & Mr. Plumber on May 21, 2009 22:24:

I think my showerhead is clogged, what should I do? The pressure has really decreased.

Answer:

Weak or changing water pressure usually points to a mineral buildup in the showerhead. Clean the outlet holes with a pin or unscrew the faceplate and soak it overnight in vinegar. Scrub it clean before replacing it on the showerhead.

Coolray & Mr. Plumber asked a question in Coolray & Mr. Plumber on May 21, 2009 22:22:

How do you prevent kitchen drain clogs?

Answer:

1. A clogged drain can be so frustrating; and, of course, it happens more often than we care to think about! Usually, kitchen sink drains clog because of a build-up of grease. The grease traps food particles, which eventually clogs the drain. Now, the bathroom drains are a different story. They are usually clogged by hair and soap. So, take some simple precautions to avoid this situation.

2. Don't pour grease down the kitchen sink.

3. Don't wash coffee grounds down the sink.

4. Use chemical cleaners only when necessary. Some chemicals can corrode metal pipes.

5. Clean tub and shower drain strainers that are removable.

6. Clean pop-up stoppers in the bathroom sink and the tub regularly. Lift out sink pop-ups once a week and rinse them off.

7. Every few months, remove the overflow plate on a tub and pull up the pop-up assembly to reach the spring or rocker arm. Remove accumulated hair and rinse thoroughly.

8. Keep sewer pipes from the house free of tree roots.

9. Flush the drain-waste and vent systems when you’re on the roof cleaning out your gutters. Use your hose to run water into all of the vents.

Coolray & Mr. Plumber asked a question in Coolray & Mr. Plumber on May 21, 2009 22:18:

How do I winterize a vacant home? (plumbing)

Answer:

1. Preparing your plumbing for the winter is a wise alternative to frozen pipes.

2. Turn off the water to your home using the main shut-off valve or contacting the water company.

3. Open all faucets, both indoors and outside, starting with the upstairs.

4. After all water has dripped from the taps, drain the main shut-off valve by opening the plug. You may have to contact the water company.

5. Turn off the power or gas to the water heater. Open the drain valve.

6. Remove the clean out plugs on all sink traps or remove the traps. When empty, replace them and fill with plumbing antifreeze mixed with water following the directions for car in your climate.

7. Add a full quart of antifreeze to tubs and showers since you cannot drain them. Do NOT use in a dishwasher or washing machine.

8. If your home has a basement floor drain or a main house trap, fill each with undiluted antifreeze.

Coolray & Mr. Plumber asked a question in Coolray & Mr. Plumber on May 21, 2009 22:14:

What if the exterior of my outdoor coil becomes dirty?

Answer:

If the exterior of your outdoor coil becomes dirty, use a brush or a vacuum cleaner with a soft brush attachment to clean the surface. To clean dirt that is deep in the coil, contact a Coolray representative to schedule maintenance.

Coolray & Mr. Plumber asked a question in Coolray & Mr. Plumber on May 21, 2009 22:11:

How often should I have my Clean Air Cleaner inspected and cleaned?

The pre-filter and collection cells of an electronic air cleaner should be cleaned at least two or three times per year.

Coolray & Mr. Plumber asked a question in Coolray & Mr. Plumber on May 21, 2009 22:10:

How often should I have my furnace combustion area and vent system inspected?

Answer:

Inspect your furnace combustion area and vent system before each heating season. If you find dirt, soot or rust, your system may not operate properly or at its peak efficiency. Call Coolray and do not operate your furnace until it is professionally inspected and/or repaired.

Coolray & Mr. Plumber asked a question in Coolray & Mr. Plumber on May 21, 2009 22:08:

What if my outdoor coil is crooked and not level anymore?

Answer:

Make sure your outdoor coil stays in a level position. If the support for your outdoor coil shifts or settles and the unit is no longer level, re-level it to make sure moisture drains properly out from under the unit.