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admin replied on September 02, 2008 23:36 to the question "Trainer Registration" in ITSportsNet:
Mike replied on August 13, 2008 17:59 to the question "Current Web Season?" in ITSportsNet:
David, this is good news as I've done exactly what you describe for our recent Spring League. I left the ITSN owned "Divisions" folder hidden and created a new set of flyouts for our various divisions that "link up" appropriately. I did this as I wanted web visitors who clicked on my division to go to a true home page for announcements, updates, etc rather than to the standings page. This was very easy to do and other ITSN users who might be reading this can view what I've done at -
http://www.slambasketball.ca/league.p...
There is also a cool slide show with music there - again, easy to do with ITSN's product and I will gladly help others who are interested in the same!
I am interested in details for beta testing...I will contact Sara.
Lastly, this is a neat forum for discussions and very useful...I hope it gains momentum!
I appreciate the help
Mike
David Cooper replied on August 13, 2008 16:55 to the question "Current Web Season?" in ITSportsNet:
Hi Mike,
This is one of those depends answers : )
Our websites are incredible flexible so you can display multiple seasons from different menus, but you would have to create menus yourself (which is actually pretty easy to do in the editor).
I'm going to use www.cusa.ab.ca as an example as they have seasons going back to Outdoor 2001 (they were our first customer).
You could link the 2001 div 1 standings to a menu item by simply putting a link in for this url:
http://www.cusa.ab.ca/league.php?scri...
You can see in the above url there are pointers to leagueID (ITSportsNet customer identifier), divisionID and seasonID.
So to create a fly out menu for Outdoor 2001 you would simple create a button for Outdoor 2001 and sub-button for each division and point the sub-button to each division standings url. So no matter what your web default season you would still have a menu pointing to the Outdoor 2001 season.
All of our websites have a module indicator which is the scriptName and then id that point to specific data. It makes them incredibly flexible.
We also have a new website editor coming out and are currently looking for beta testers, if you are interested contact Sarah Watason at sarah@itsportsnet.com.
regards
David
Mike replied on August 13, 2008 16:33 to the question "Current Web Season?" in ITSportsNet:
Thanks, David. That clears things up...but can i take this 1 step further. Does that mean it is only ever possible to display schedules and standings on our website for 1 season at a time (the current web season)?? Or will links to a season that has been archived still work...thus permitting display of schedules and standings for more than 1 season (like a Spring League AND a Fall/Winter season) at a time??
David Cooper replied on August 13, 2008 15:18 to the question "Current Web Season?" in ITSportsNet:
Hi Mike,
The Website Current Season tells your website which are the current registration or league management season. If you are not using either of these modules then it has no affect on website. However, if you are using the League Manager module for example and you are using schedules and standings and you are just finishing your Spring season, and you have already entered your Fall Schedule. You would leave the Current Season as Spring to continue to display it. But as soon as you are finished the Spring and ready to post the Fall season you change the Website Current Season to Fall and it will make the Fall season current and will move your Spring Season to the achieve.
Regards
David
joe replied on July 28, 2008 13:58 to the problem "Need to change our autorize link back for Help Center" in Get Satisfaction:
Ryan M replied on July 09, 2008 17:20 to the question "Trainer Registration" in ITSportsNet:
Hi David,
To register a trainer to a team simply follow these steps:
1. Launch ITRegistrar
2. Search Members - find the individual that you would like to register as a trainer and double click on their name (if this person does not appear return to the opening screen and add this member through the "Add New Members')
3. Click on the registration tab
4. Correctly fill in the drop downs that are available:
Role Type: Team Official
Member Role: Trainer
Select the following dropdowns that correspond to the team that you are trying to register this member for
5. Press the 'Add New" and the registration is complete - it will now appear in the Registration List
Hope this helps,
Ryan
David Cooper asked a question in ITSportsNet on July 09, 2008 16:23:
Trainer Registrationhow do i register a trainer
ezrakilty replied on July 05, 2008 13:45 to the problem "Need to change our autorize link back for Help Center" in Get Satisfaction:
There is a column called sprinkles_root_url in the site_settings table in the database, which should be set to a URL like
http://itsportsnet.com/help
You can update this, for example, using the SQL command
update site_settings set sprinkles_root_url = 'http://itsportsnet.com/help';
What may have happened is that the setup process did not properly detect the root URL, or perhaps someone moved the installation after the setup process was completed.
David Cooper reported a problem in Get Satisfaction on July 04, 2008 21:37:
Need to change our autorize link back for Help CenterI changed the location of our Help Center. Everything works except for the login to the dashboard. It appears to be a setting on GS's side.
When i click on link me to my account it redirects me to
http://getsatisfaction.com/api/author...
which works fine, but when it redirects me to the following page
http://itsportsnet.com/help/helpcente...?
but it should link me to
http://itsportsnet.com/help/handle-oa...?
David Cooper started a conversation in ITSportsNet on July 04, 2008 19:41:
New ITSportsNet Help CenterAt the 2007 ITSportsNet Administrator's conference there was a lot of interest in a more open or peer-to-peer support model. We have spent quite a bit of time researching different support models and came up with very few that we thought meet your requirements. The support product that seem to fit the closest is 'Get Satisfaction'. We have implemented Get Satisfaction on a trial basis for the month of July 2008.
We look forward to your feedback.
Amy Muller replied on July 01, 2008 22:06 to the question "Getting Started Guide for companies for Get Satisfaction?" in Get Satisfaction:
Hi David,
Thanks for your interest. We're actually in the midst of making some screen cast tutorials for using Get Satisfaction but in the meantime, let me point you to some help topics:
Why use GS?
http://getsatisfaction.com/satisfacti...
Put a widget on your site to direct your customers here:
http://getsatisfaction.com/satisfacti...
A list of topics sorted by the tag "Admin tips"
http://getsatisfaction.com/satisfacti...
This is also a good place to start:
http://getsatisfaction.com/about
And if you're interested in setting up a custom Get Satisfaction Help Center on your site based off our API go here:
http://getsatisfaction.com/for_compan...
And be sure to check out one of our newer features that allows you to tap into what's already being said about you on Twitter:
http://getsatisfaction.com/for_compan...
Please feel free to ask any further questions here!
David Cooper started a conversation in Podtech on July 01, 2008 19:39:
still positive about Get Satisfaction?Hi Jeremiah
I recently read your positive article on your Blog: Satisfaction: A Disruption to the Corporate Website. But it does not appear Get Satisfaction has been very disruptive for PodTech. Any ideas on why that is and are you still as positive? I'm interested in trying out Get Satisfaction with my company ITSportsNet.
David Cooper asked a question in Get Satisfaction on July 01, 2008 19:11:
Getting Started Guide for companies for Get Satisfaction?Do you have any guidelines for how a company can successful implement Get Satisfaction. We currently use a case tracking system, but are looking to switch our Tier 1 level support to Get Satisfaction. We handle on average about 100 Teir 1 cases a week. (Tier 1 is defined by problems that there is a solution for and the member just needs help or some documentation, verses Tier 2 which is a setup, bug or development issue).
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