David Cooper's dashboard

David Cooper replied on July 23, 2009 20:31 to the question "How can I print all invoices for the purpose of providing a child fitness tax receipt?" in ITSportsNet:

Hi Heather, Someone else was asking this question and we were looking at a report for this. For what purpose did you need to print them? Just for your records, to send out or another purpose?
The best place to deal with this is once you are logged into ITSN you can create a case.
I will check to see what the other admin was asking.
regards
David

David Cooper replied on October 05, 2008 03:31 to the question "Volunteers Assigned to Categories?" in ITSportsNet:

Hi Mike,
I'm going to check with Kelly in our office, she will know.
regards
David

David Cooper replied on October 05, 2008 03:30 to the question "Schedule Finder" in ITSportsNet:

Hi,

If you let me know which organization your son plays hockey with, I can let you know how to find his schedule if it is on our system... and maybe even if it isn't : )

regards

David Cooper

David Cooper replied on September 29, 2008 03:22 to the question "Team Home Pages with ITSN?" in ITSportsNet:

Oops, forgot to mention that we are just in the final stages of beta testing the new webmaster and it is going to be released into production next month. The graphic above is the new version that features drag and drop menus and an easier to use interface.

regards

David

David Cooper set one of David Cooper's replies as an official response to "Team Home Pages with ITSN?" in ITSportsNet

David Cooper replied on September 29, 2008 03:20 to the question "Team Home Pages with ITSN?" in ITSportsNet:

Hi Mike(s),

You are right you can make any page a secure page, but even if you create them under the division folder they will not show up (I just tested that).

We are just releasing a new version of the webmaster tool and the new version does away with this confusion, it is either a member page or it isn't.

The first release has some cool ease of use improvements, but it is mostly meant to replace ITWebmaster. We are then going to be working on the public website and the members area. Both are getting a complete redesign.

regards

David

David Cooper replied on September 19, 2008 03:49 to the question "Team Home Pages with ITSN?" in ITSportsNet:

Hi Mike,
Yes you can allow teams to login and manage team webpages and schedule practices. We have not had many customers have much success with this. I think once a team has their standings, schedules and practices they don't need much else. One of the best examples I saw was a soccer club who posted volunteer position schedules, such as which parents were responsible to bring the juice and oranges.
regards
David

David Cooper replied on September 11, 2008 18:03 to the problem "Registering Players and creating rosters." in ITSportsNet:

Hi Rmac,
ITRegistrar is customized based on your Governing Body and your role. It is likely that the Category and Team List is missing from your view. There is a new version coming out that will indicate in more detail which info you should be saying based on your organization and your role. If you let me know which organization you are with, I can let you know if you should see the tab and more importantly maybe when you are schedule to get the new version.
regards
David

David Cooper replied on September 11, 2008 17:55 to the discussion "Members Area Confusion" in ITSportsNet:

Hi Mike,
1) I"m going to have to get one of our support people to let you know about this one. You do need to put a link in the members area to the folder.
2) you are not able to upload documents into the members area specifically. We don't actually recommend uploading files that are sensitive. Although there are ways to protect, our database information is way more secure and is easier to make sure it is secure. Our webservers (where the uploaded files are stored) although behind a firewall, are publicly available and thus it is harder to keep them secure, while our DB is not only behind a firewall, there are not publicly available. So anything you want for members only, it is better to keep it in a member's area webpage that is stored in our DB.
regards
David

David Cooper replied on September 09, 2008 03:13 to the question "Trainer Registration" in ITSportsNet:

Hi,
It would depending on your account type. Normally there are no limits to the number of players, coaches or other roles that you can have on a team. If you are using ITRegistrar, you only need to select the coach role during registration and if you have the trainer role under that you can select the trainer role. There are some exceptions... your governing body may have some limits to your registration. For example one of our customers limits the number of trainers to 1 and another does not allow trainers at all due to insurance liabilities.

David Cooper replied on August 13, 2008 16:55 to the question "Current Web Season?" in ITSportsNet:

Hi Mike,

This is one of those depends answers : )

Our websites are incredible flexible so you can display multiple seasons from different menus, but you would have to create menus yourself (which is actually pretty easy to do in the editor).

I'm going to use www.cusa.ab.ca as an example as they have seasons going back to Outdoor 2001 (they were our first customer).

You could link the 2001 div 1 standings to a menu item by simply putting a link in for this url:
http://www.cusa.ab.ca/league.php?scri...

You can see in the above url there are pointers to leagueID (ITSportsNet customer identifier), divisionID and seasonID.

So to create a fly out menu for Outdoor 2001 you would simple create a button for Outdoor 2001 and sub-button for each division and point the sub-button to each division standings url. So no matter what your web default season you would still have a menu pointing to the Outdoor 2001 season.

All of our websites have a module indicator which is the scriptName and then id that point to specific data. It makes them incredibly flexible.

We also have a new website editor coming out and are currently looking for beta testers, if you are interested contact Sarah Watason at sarah@itsportsnet.com.

regards
David

David Cooper set one of David Cooper's replies as an official response to "Current Web Season?" in ITSportsNet

David Cooper replied on August 13, 2008 15:18 to the question "Current Web Season?" in ITSportsNet:

Hi Mike,
The Website Current Season tells your website which are the current registration or league management season. If you are not using either of these modules then it has no affect on website. However, if you are using the League Manager module for example and you are using schedules and standings and you are just finishing your Spring season, and you have already entered your Fall Schedule. You would leave the Current Season as Spring to continue to display it. But as soon as you are finished the Spring and ready to post the Fall season you change the Website Current Season to Fall and it will make the Fall season current and will move your Spring Season to the achieve.
Regards
David

David Cooper set one of Ryan M's replies as an official response to "Trainer Registration" in ITSportsNet

David Cooper asked a question in ITSportsNet on July 09, 2008 16:23:

Trainer Registration

how do i register a trainer

David Cooper reported a problem in Get Satisfaction on July 04, 2008 21:37:

Need to change our autorize link back for Help Center

I changed the location of our Help Center. Everything works except for the login to the dashboard. It appears to be a setting on GS's side.
When i click on link me to my account it redirects me to
http://getsatisfaction.com/api/author...
which works fine, but when it redirects me to the following page
http://itsportsnet.com/help/helpcente...?
but it should link me to
http://itsportsnet.com/help/handle-oa...?

David Cooper started a conversation in ITSportsNet on July 04, 2008 19:41:

New ITSportsNet Help Center

At the 2007 ITSportsNet Administrator's conference there was a lot of interest in a more open or peer-to-peer support model. We have spent quite a bit of time researching different support models and came up with very few that we thought meet your requirements. The support product that seem to fit the closest is 'Get Satisfaction'. We have implemented Get Satisfaction on a trial basis for the month of July 2008.

We look forward to your feedback.

David Cooper started a conversation in Podtech on July 01, 2008 19:39:

still positive about Get Satisfaction?

Hi Jeremiah
I recently read your positive article on your Blog: Satisfaction: A Disruption to the Corporate Website. But it does not appear Get Satisfaction has been very disruptive for PodTech. Any ideas on why that is and are you still as positive? I'm interested in trying out Get Satisfaction with my company ITSportsNet.

David Cooper asked a question in Get Satisfaction on July 01, 2008 19:11:

Getting Started Guide for companies for Get Satisfaction?

Do you have any guidelines for how a company can successful implement Get Satisfaction. We currently use a case tracking system, but are looking to switch our Tier 1 level support to Get Satisfaction. We handle on average about 100 Teir 1 cases a week. (Tier 1 is defined by problems that there is a solution for and the member just needs help or some documentation, verses Tier 2 which is a setup, bug or development issue).