Crowd Science Ana's dashboard

Crowd Science Ana replied on June 26, 2009 02:07 to the problem "'Site tag found in head but may be commented out'" in Crowd Science:

Hi Russell -

Thank you for bringing this up to our attention. Although our script tag checking mechanism is not properly finding the script tag, our start.js file is still being called correctly, and our system is able to recognize it. We'll continue to look into the issue, but please disregard the message at the moment.

To preview the user experience, simply go to your "Sites" tab, and click on the “Invitation” link.

To edit the invitation, our the "Sites" tab click on the name of your site, and then click on the "Invitation Settings" link found on the right hand side.

Please don't hesitate to contact us with any further questions, or if you encounter any issues at help@crowdscience.com

Thanks!

Crowd Science Ana

Crowd Science Ana replied on June 24, 2009 22:01 to the question "Direct link to survey?" in Crowd Science:

Hi there -

Thank you for your inquiry. Our methodology uses random sampling techniques to ensure that your sample of respondents is representative of your website's audience. Although you can try the approaches that you've brought up, we found that static links or direct calls can bias the data, compromising its validity.

Hopefully this helps to answer your question, but please don't hesitate to contact us again with any further questions.

Thanks!
Crowd Science Ana

Crowd Science Ana replied on June 12, 2009 21:04 to the question "Why is my survey so long?" in Crowd Science:

Hi William -

Content-specific questions are dynamically injected in the survey based on the categories you've selected when configuring your site.

To reduce the amount of questions presented in the survey, all that is required is to select a fewer categories on your "Site Settings" page. To edit your categories, visit your site's overview page and click on the “Site Settings" link located on the right hand side.

We are currently working on a feature that will allow publishers to prioritize their selected categories so our system will know which topic-areas to focus on. Furthermore, we'll also provide the flexibility to select separate modules of questions to help you construct a survey that better suits your site's needs, while giving you further control on the survey length.

I hope this helps, but please don't hesitate to contact us with further questions.

Thanks for using us!

Crowd Science Ana

Crowd Science Ana replied on May 06, 2009 21:46 to the question "No data collection, no questionnaires presented to users" in Crowd Science:

Hi Kev - We have resolved the problem. You should be seeing the proper activity numbers coming from your site now. Thank you once again for your patience and for using our service. If you have any further questions, please don't hesitate to contact us.

Thanks!
Crowd Science Ana

Crowd Science Ana replied on May 05, 2009 15:36 to the question "No data collection, no questionnaires presented to users" in Crowd Science:

Thank you. We are working on the problem and we'll let you know as soon as it is resolved. We apologize for the inconvenience this may have caused.

Thanks!
Crowd Science Ana

Crowd Science Ana replied on May 04, 2009 01:10 to the question "No data collection, no questionnaires presented to users" in Crowd Science:

Hi Kev - Thank you for contacting us. To help us troubleshoot, please provide your account name. We'll look into the problem as soon as possible.

Crowd Science Ana replied on September 02, 2008 13:48 to the question "Can I run surveys in languages other than English?" in Crowd Science:

Hi there -

We currently only support English. As our service expands, we’ll look into widening our market and language options. Please keep posted, we’ll make an announcement once the option becomes available.

Thanks,

Crowd Science Ana

Crowd Science Ana replied on September 02, 2008 13:41 to the problem "Media Kit Age graph not showing older years" in Crowd Science:

Thanks for taking the time to provide your feedback Noah. We agree, and are currently working on giving you the option of showing all of your results in order of incidence. We'll keep you posted once this option becomes available.

At the moment you’ll note that most of your data is shown in order of incidence. There are a few demographics such as age and income that we decided to leave in ascending order as these are generally viewed this way, but we see the benefit in changing that.

If you have any further questions please don't hesitate to send us a note. Thanks again.

Crowd Science Ana

Crowd Science Ana replied on June 24, 2008 13:38 to the question "remove your tracking cookie" in Crowd Science:

Hi Oscar,

We provide links to our privacy policy on both the invitation that asked you to participate in the survey and on the introduction page of the survey itself. The privacy policy provides you with detailed information on our data collection practices.

The way we use cookies is consistent with other analytics and online research providers. Primarily, it helps us not to bother the same person multiple times, which is good for you, and the research. As stated in our privacy policy, none of the information that we collect reveals your identity to us.

Our cookies are named: __csv, __cst, __csh. You can use your browser's standard cookie management features to remove them. To opt-out from future Crowd Science research, please click on the link below:

http://app.crowdscience.com/optout/

If you have any further questions, please don't hesitate to contact us again.

Thank you.

Ana marked one of mdy's replies in Twitter as useful. mdy replied to the question "Twitter".

Crowd Science Ana asked a question in Twitter on June 04, 2008 22:10:

Twitter

How does this work?