Crystal's dashboard

Oh my goodness! Lol I've had comcast forever and I've never had so many problems before now. I didn't read all of the posts I'll add because I have two little girls that need my attention.

I play online games to pass time while I watch my little girls. I have phone, internet, and cable. However since I added the phone to my services and upgraded my cable internet and phone as well I've had drops from my internet and phone like crazy. I've been so angry with comcast because they seem to care sooo little about what I'm experiancing. I pay about 140 dollars a month and yet they can't fix the problem.

I've had several tech's come to my house and been on the phone (when it's up which seems very random about dropping or "Gargling talk" on my end) many many times with comcast support. Generally their very rude and not helpful. They can't see what's wrong since apparently my singal strength is just fine. It's gotten to the point where I've been keeping a log of the times my internet drops along with my phone (their both connected to the modem.) I've had a tech come out and replace the modem as well, made no differance and infact made it worse.

Internet/Phone dropping
Oct12 1.didn't write down time
2. 1:30pm
3. 2:23pm
4. 2:43pm
restarted router/modem
5. 2:54pm (checked modem first two lights on 3rd blinking)
Called comcast when modem was back up left message.
6. 6:04pm
7. 7:37pm
Oct13 1. 3:33pm
2. 3:35pm
3: 3:47pm
Stopped using internet due to frustration.Husband had non stop disconnecting after I got frustrated and gave up.
4. 6:24pm "Internal Server Error"
Oct14 1.4:55pm
Oct15 1. 11:40am
2. 11:58am
3. 12:28
4. 2:13 Plugged modem stright into my computer so no router would be cause of the problem.
5. 3:41pm
6. 5:06pm
7. 7:11pm
Sooo you can see why this is getting frustrating? Lol they keep telling me nothing seems to be wrong. I'm getting very ticked off. Because obviously something is wrong...lol. Btw comcast never called me back from that phone call I gave them. I just don't see why I should keep paying for a service I'm obviously am NOT being provided the way that I should be. Oh and the upgrade I got on my internet was for faster internet connection..lol. Doesn't seem to be working

Btw they blamed my phone for not being compatable so I replaced it and it didn't make anything better.