crystal's dashboard

crystal replied on July 06, 2009 21:25 to the problem "YOUR SERVICE PERSON TAD IS A 1ST CLASS JERK!" in Twitter:

Hi Michelle,

Perhaps there has been some confusion; no one works at Twitter by the name of "Tad." If you'd like to arrange a radio interview, please feel free to contact us directly at pr@twitter.com.

Thanks,
Crystal

crystal posted an update in Twitter on April 09, 2009 02:25:

Twitter Known Issues

Find out what's wrong with Twitter: if you're experiencing problems using Twitter, please visit the Known Issues section of our Help Resources:

http://help.twitter.com/forums/31935/...

We try to keep people up to date about well known issues that we're working to resolve. You can also see updates from Engineering here:

http://status.twitter.com

Thanks!

crystal replied on February 07, 2009 00:20 to the question "need help with sms or i quit" in Twitter:

Hi,

Check out common verification problems here:
http://help.twitter.com/forums/10713/...

and duplicate account problems here:
http://help.twitter.com/forums/10713/...

If you still can't figure out what went wrong, submit a support request here:
http://help.twitter.com/requests/new

Thanks,
Crystal

crystal replied on February 06, 2009 17:16 to the problem "My settings won't save, says my username and password already in use" in Twitter:

Hi Ilana,

This sometimes happens when a duplicate account is created (which is a bug.) We'll have to find and remove the duplicate account for you.

Did you recently sign up with your phone? Sometimes when setting up a phone, a duplicate account is created by the phone number because something is slightly off. More information about that is here:

http://help.twitter.com/forums/10713/...

If you haven't already, please open a support ticket and we'll look into it further.

Thanks!
Crystal

crystal replied on February 06, 2009 17:12 to the question "Can't save settings: "Screen name has already been taken"" in Twitter:

Hi Neville,

This sometimes happens when your mobile phone creates an account. Try entering your phone number here:

http://twitter.com/account/complete

You may be able to find the duplicate account. If not, please submit a support ticket if you haven't already-- just log in and click 'help' in Twitter's upper navigation bar. If that doesn't work, you can always send an email to support@twitter.com directly; just be sure to include your user name, phone number, and email address associated with your account.

Thanks!
Crystal

crystal replied on January 23, 2009 21:01 to the idea "Please redo the Getting Started Resources." in Twitter:

Hi David,

We do have a section for How-To information here:
http://help.twitter.com/forums/23786/...

What were you looking for in the Getting Started section that you were unable to find?

Thanks!
Crystal

crystal replied on January 23, 2009 20:57 to the problem "Twitter has not closed my account as I requested." in Twitter:

Hi,

The @astrospace account was closed by the account owner as of yesterday. Because the account owner changed the user name before deleting the account, the user name @astrospace was made available for use.

There is a new Twitter account with the user name 'astrospace' that is not affiliated with the old account.

Thanks!
Crystal

crystal posted an update in Twitter on January 19, 2009 18:43:

Checking on old Support requests

Twitter Support has moved to Zendesk. You can check this out at:

http://help.twitter.com

In the meantime, if you have your old access key complete with letters and numbers, you can check on the requests here:

http://help1.twitter.com/index.php?pg...

Please check out our Help Resources:
http://twitter.zendesk.com/forums

to find solutions for common questions and problems.

Thanks!
Crystal

crystal posted an update in Twitter on January 16, 2009 07:54:

Support Tickets Currently Unavailable for Viewing

Just a quick heads up: Twitter Support has changed ticketing systems as of today. (More information about this is here: http://blog.twitter.com/2009/01/zen-o...)

As a result, the tickets hosted in our former ticketing system aren't currently available for viewing. Don't worry, we still have all of the tickets, and we'll be replying to them soon.

To file a new support request, all you have to do is click the Help link in the top navigation bar of Twitter, and you'll land in our new Support home page, where you can browse through help resources to find out how to solve your problems in the fastest ways. When you click "log in" you'll be taken to your logged in Support home page, which is always accessible with your Twitter user name and password, and is now directly linked to your Twitter account.

Submitting tickets is easy, all you have to do is click "submit a request." You can now check on the status of all of your requests by clicking "check on requests." We now archive all of your requests in one place, and you can view them any time.

I'll be posting more updates about changes in the following days. In the meantime, find help from other people who use Twitter here on Get Satisfaction or get official help from Twitter Support at: http://help.twitter.com

Cheers,
Twitter Support Team

-Crystal (@crystal)
-Caroline (@caroline)
-Mark (@mhegge)
-Del (@delbius)

crystal set one of crystal's replies as an official response to "Can't set up account. Says email address already in use." in Twitter

crystal replied on January 16, 2009 07:39 to the problem "Can't set up account. Says email address already in use." in Twitter:

Hi Roblake,

Your email either belongs to another account (which you can test by trying to send yourself a password reset here: http://twitter.com/account/resend_pas...) or it belongs to a deleted account.

You can restore a deleted account here:
http://twitter.com/account/restore

Or you can submit a request to support here:
http://help.twitter.com/requests/port...

to request the permanent deletion of your old account.

Thanks!
Crystal

crystal replied on January 16, 2009 01:23 to the problem "How do i get my account/username back if i regret to delet it?" in Twitter:

Hey guys,

To restore an account that you've already deleted, just enter your old user name and password in the log in box, and it should take you here:

http://twitter.com/account/restore

Check out this page for more information on restoring accounts:

http://help.twitter.com/forums/23786/...

For getting a new or inactive user name, you can definitely use the address above, or submit a request here:
http://help.twitter.com/requests/port...

crystal replied on January 09, 2009 18:47 to the problem "Twitter log in pop ups on my blog?" in Twitter:

Hi guys,

Thanks for reporting this problem; we were able to fix it pretty quickly and everything should be back to normal. If you're still having problems, please submit a ticket to support:

http://twitter.com/help

and include the site you were visiting when you got the pop up.

Thanks!
Crystal

crystal replied on January 05, 2009 20:54 to the problem "Twitter deleting my phone from account automatically?" in Twitter:

Hi Jessiahbell,

I replied to your support request to get a bit more information so we can resolve this issue.

Thanks!
Crystal

crystal replied on December 23, 2008 23:44 to the question "Twitter will send messages to my phone?" in Twitter:

Hi,

The "standard rates apply" notice is required by law for anyone who chooses to use their phone with our, or any SMS providing, service. We are required to remind you that using text messages will incur fees from your carriers. Unless you check the box verifying that you realize text messages will potentially incur charges, we will not allow you to verify your phone.

Depending on your plan, there are potential charges incurred even if you only send SMS to Twitter, and do not receive messages on your phone. Carriers can charge for outgoing messages, or on a per message basis. Checking the box means that you understand that your carrier is going to charge you their standard rate for text messages.

If you do not feel comfortable checking the box, I would encourage you to explore other methods of updating, such as our mobile web client, m.twitter.com, or a 3rd party application like Twittermail.

Thanks!
Crystal

crystal replied on December 23, 2008 23:12 to the question "count problem of Chinese characters" in Twitter:

Characters are measured in bytes. One of the reasons we originally selected 140 characters as an update limit is compliance with standard SMS message limits. That is, we wanted to keep updates in a single message size.

SMS is usually limited to 140 bytes; for English, that equates to 140 characters. However, for extended European alphabets, that's not quite true; each character can require up to 4 bytes, so:

*我有一个没没

is 6 characters, but consumes 18 bytes.

*Voile est l'art du contrôle d'un bateau à voile.

is 48 characters, but consumes 50 bytes.

Additionally, when sending "international" (Unicode) messages, we're limited to 70 characters, since SMS carriers convert ALL characters into 2 bytes, doubling the size of the message.

I believe characters on the web are measured in the same way-- if you run out of space, it's because each character takes up more space than a letter from the English alphabet, which is what we're measuring against.

crystal posted an update in Twitter on December 23, 2008 20:51:

Find people on Twitter: people search is back

Good news for people everywhere: Twitter has added user search again! Click the "Find People" link in the top navigation bar to import contacts from other networks, invite friends by email, and at long last, search for people by name.

crystal replied on December 18, 2008 20:49 to the problem "Slews of updates on my phone, even though I turned off device updates" in Twitter:

Hello,

Without your user names or phone numbers, I can't research your accounts, however, I've done some tests to see if updates continue to come to phones after OFF is sent, and I can't seem to reproduce this.

If you are still having problems with turning device notifications off, after sending any of these words:

OFF, STOP, QUIT, UNSUBSCRIBE

please file a ticket with Support and we'll research it for you.

Thanks,
Crystal

crystal replied on December 18, 2008 01:06 to the question "Why can't Twitter username contain the word "admin"?" in Twitter:

Hi there,

Certain names aren't available for use on Twitter (such as Twitter.) You can use the word "admin" in combination with other words, however.

Thanks!
Crystal

crystal replied on December 18, 2008 00:13 to the update "Decrease in followers: suspended accounts removed from followers pages" in Twitter:

Thanks! One thing to note: the bug is fixed but the removal of suspended profiles from followers pages will be gradual. In other words, suspended accounts wont vanish from everyone's followers page at the exact same time; this will happen to different people on different days.