crystal's dashboard

crystal replied on December 12, 2008 00:45 to the problem "Leave me the fuck alone, you spamming morons" in Twitter:

Hi guys, can you please give me your user names so I can see what's going on here?

Thanks!
Crystal

crystal replied on December 12, 2008 00:44 to the problem "GMAIL CONTACT LIST REPETITVE SPAM." in Twitter:

Hi, what is your Twitter user name?

Thanks!
Crystal

crystal replied on December 11, 2008 22:34 to the problem "First report of Tweetjacking?" in Twitter:

Hello,

Although we do allow aggregating of public updates, re-posting others' updates as your own, or in other words, without properly crediting the author, is not allowed on Twitter. In most cases, this is either a spam tactic or a person misusing the service without realizing it.

To get your updates removed from another account's time line, please send an @reply to:

1. @spam with the user name of the tweetjacking profile; this way our spam team can make sure the account is not a spammer

2. the account owner asking them to remove your updates from their time line

If your updates are not credited as belonging to you or removed from the profile within 24 hours of your request to the account owner, submit a complaint to Twitter Support, and include:

-the user name of the account that is re-posting your updates
-the URL of your removal request, like so: http://twitter.com/hotdogsladies/stat...

Our support team will research the account and get back to you with more information.

Thanks!
Crystal

crystal replied on December 11, 2008 01:40 to the question "Can an inactive Twitter page/username be removed by request? Or even a request be sent to the current inactive owner?" in Twitter:

All of these user name changes have either been completed or replied to with a request for more information.

Thanks!
Crystal

crystal replied on December 02, 2008 21:13 to the problem "SMS via Verizon is Garbled Symbols" in Twitter:

Hi there, I sent you an email from Twitter support to get into the particulars :)

crystal set one of crystal's replies as an official response to "how do i add myself to the twitter white list?" in Twitter

crystal replied on November 26, 2008 22:03 to the question "how do i add myself to the twitter white list?" in Twitter:

Hey guys,

You can now request whitelisting directly from your Twitter account, here:
http://twitter.com/help/request_white...

Hooray!
Crystal

crystal replied on November 25, 2008 16:02 to the problem "Sprint customers in the US not receiving sms from 40404 (Nov 2008)" in Twitter:

Hi guys,

We still have a handful of people experiencing problems receiving messages. Oddly enough, we do have records of all of the messages being sent and received to each individual number. Because of this, we believe that the problem may be occurring somewhere in the process of transferring the message from from Twitter to:

1. our SMS provider, who then routes it to
2. Sprint, who may not deliver the message though we can confirm it was received.

We're investigating these individual cases with our SMS/text provider, but it's going to take some time, especially since there are only about 6 cases of this reported.

If you are one of the people experiencing this problem, try deleting and re-adding your phone number in your Twitter settings. Once you re-verify your phone, try sending some commands, like ON, or WHOIS username, or GET username to get a person's last status. If that still doesn't work, please file a support request (if you haven't already) and reference this thread. We can provide you with transaction IDs for each message and we can take it from there.

Thanks,
Crystal

crystal set one of crystal's replies as an official response to "Using Twitter with my Sprint Phone-error 2115" in Twitter

crystal replied on November 20, 2008 22:17 to the problem "Using Twitter with my Sprint Phone-error 2115" in Twitter:

All problems with Sprint users receiving error 2115 should now be resolved.

crystal replied on November 20, 2008 20:41 to the problem "Sprint customers in the US not receiving sms from 40404 (Nov 2008)" in Twitter:

Hey guys,

Our SMS provider is making changes to how they deal with Sprint SMS traffic. This was not meant to cause a service interruption, but unfortunately it has. We've updated the status blog here:

http://status.twitter.com/post/607446...

and this will be resolved soon.

crystal set one of crystal's replies as an official response to "Sprint customers in the US not receiving sms from 40404 (Nov 2008)" in Twitter

crystal set one of crystal's replies as an official response to "Using Twitter with my Sprint Phone-error 2115" in Twitter

crystal replied on November 20, 2008 20:40 to the problem "Using Twitter with my Sprint Phone-error 2115" in Twitter:

Hey guys,

Our SMS provider is making changes to how they deal with Sprint SMS traffic. This was not meant to cause a service interruption, but unfortunately it has. We've updated the status blog here:

http://status.twitter.com/post/607446...

and this will be resolved soon.

crystal replied on November 20, 2008 19:52 to the problem "Using Twitter with my Sprint Phone-error 2115" in Twitter:

Thanks for your information guys, we're looking into it today. As you know, we've had a multitude of problems with SMS delivery over multiple carriers. This seems to be new behavior rather than instances of an old bug, so we're investigating further this afternoon.

A comment on the problem "Using Twitter with my Sprint Phone-error 2115" in Twitter:

we're looking at this today. it's odd that Sprint would say "services by Odeo" since Twitter never was a service of Odeo. Odeo and Twitter were both services of Obvious, and Twitter broke off into its own thing. – crystal, on November 20, 2008 19:51

crystal replied on November 19, 2008 18:32 to the problem "Concern about fellow members" in Twitter:

Hi,

Thanks for bringing this to our attention, we'll look into it.

Cheers,
Crystal

crystal replied on November 15, 2008 00:16 to the question "Laptop theif posted on my twitter! Can I find him?!" in Twitter:

Hi, can you please give me your Twitter user name so I can look into it? I'm unable to find your information in support based on anything in this thread.

Thanks!
Crystal

A comment on the problem "Working on Data Inconsistencies" in Twitter:

@bitchincamero we should have status deletion back soon, we're working on it as we speak. bringing back account deletion is going to take a little longer than status deletion. – crystal, on November 14, 2008 20:19

A comment on the problem "Working on Data Inconsistencies" in Twitter:

@thomas, good point-- we update the status blog but @twitter doesn't reflect that change. going forward we will update @twitter with fixed status as well. – crystal, on November 14, 2008 20:16