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  • problem

    cubbygrl21 replied on August 13, 2008 15:21 to the problem "dvr records the same show/series several times a day" in Comcast:

    cubbygrl21
    thanks for the response, but I'll be honest thats ridiculous that it hasn't been fixed yet. It shouldn't have even happened in the first place.

    I did some more research yesterday, and it turns out that the dvr menu for setting up series recording used to say something like " first run" as opposed to what it says now, " New" or "Repeat"

    So, that means for whatever reason having a series record on "first run" caused problems....???? and thats why they changed it ?????

    It shouldn't take several months to roll out a firmware update, its just a simple fix.

    I am just getting so sick of comcast, it's just one problem after another. I don't get it, maybe instead of spending all that time on their commercials they should focus on the product. Though I will admit, I love the "Slowskies" I laugh every time.

    I am waiting on a comcast technician to come out and take a look today, I have absolutely no idea, what they could possibly do to fix it. The people they have working on the tech support phone line are either totally clueless, or lying. because I called twice yesterday and each person had no idea what I was talking about and said that the guide had not been changed.

    In typical comcast fashion they insist on sending a technician out, God forbid they do any diagnostics over the phone......

    Thanks again for the response and I apologize for trashing the company you work with, but I know deep inside you agree with me
    Do you think this solves the problem? Mark it as solved
  • problem

    cubbygrl21 reported a problem in Comcast on August 12, 2008 19:00:

    cubbygrl21
    dvr records the same show/series several times a day
    Over the past couple months I have started to notice that when I set a series to record on the dvr, and you set it to only record "new episodes" it will record every occurance of that show that day. For instance If i have it set to record "The soup" on E since they play the show several times a day it records each of them.

    I understand logically what is happening, the dvr determines when to record a show by looking at the guide's information of new or repeat. However the problem stems from the fact that some shows descriptions don't have the new or repeat indication. And even when they do, it still records the show each time it is on that day.

    I have it set to record only new episodes and to keep only one of the episodes, but that doesn't stop it from recording all of them. this certainly didn't used to be a problem, as I said, I started noticing it over the last couple months. At first it was just a minor inconvenience, I figured there was something I was doing in the configuration of the series recording.

    However, it becomes a problem when you want to record a particular series during its first airing, say at 8 pm, and you set it up to only record new episodes and to keep only one, but that doesn't stop it from recording it again later that night at 11 pm when it airs again. The problem I have is I already have 2 other shows I am recording at 11pm, so there is a conflict, and it won't let you record one of the shows.

    Does that make sense?

    I have done some research and it turns out that it all has to do with the guide's database, and Comcast uses TVGuide Iguide.

    I am wondering if there are any fixes, or work arounds.