Custhelp's dashboard

Custhelp replied on December 21, 2009 09:07 to the question "GLOBE CHARGES 45000 thousand for wap, that i wasnt able to use" in Globe Telecom:

Dear Munchkin,

Please provide your mobile number, account number and contact number via email address: custhelp@globetel.com.ph to verify the concern you have brought to our attention.

Thank you.

A comment on the question "No available GPRS and MMS settings for my phone..." in Globe Telecom:

hi. the configuration guide was sent to your email. :) – Custhelp, on December 16, 2009 04:28

A comment on the question "No available GPRS and MMS settings for my phone..." in Globe Telecom:

hi. the configuration guide was sent to your email. :) – Custhelp, on December 16, 2009 04:15

Custhelp replied on December 14, 2009 10:00 to the question "Globe Tattoo connection Problem!!!!!" in Globe Telecom:

To Nino Gatdulan,

Good day.

Kindly try these procedures:

When connecting the device to a PC the Mobile Partner or Mobile Connect window would appear. Follow the procedure below:

1. Attach the device to your computer
2. Make sure that you are not connected to the internet
3. Go to the tools, select settings and then network
4. Select the “3G or WCDMA only” option
5. You may then start connecting to the Internet

If the problem persists, we suggest you take the modem and your laptop to the nearest business center for troubleshooting. You may also e-mail us your mobile number and description of the problem at custhelp@globetel.com.ph.

Thank you.

Custhelp replied on December 14, 2009 09:56 to the problem "activating MMS and GPRS settings for Sony Ericsson C510." in Globe Telecom:

To Rsdeva,

Kindly see above the settings for your handset. Hope you can send us your mobile number at custhelp@globetel.com.ph for further checking.

Thank you.

Custhelp replied on December 14, 2009 09:54 to the problem "Globe eats up my loads" in Globe Telecom:

To Laurence Cuenca,

Good day. We highly suggest contacting directly National Telecommunications Commission at +6329267722.

Thank you.

A comment on the question "My latest bill amounted to 172,800" in Globe Telecom:

hi Armel,

Please email your account information to custhelp@globetel.com.ph so as we may assist you accordingly.

We shall be waiting for your reply. – Custhelp, on December 13, 2009 08:08

Custhelp replied on December 08, 2009 05:15 to the question "HELP: TM signal in Mindanao" in Globe Telecom:

Dear Ms. Sarah Mae,

Good day.

As of writing, there is no ongoing service maintenance in your area. you may try the following procedures for possible resolution of your problem:

1. Restart the handset, turn it off and on

2. Perform manual network selection, can be found under network settings, network selection, choose manual (handset dependent)

3. If unit is 3G, turn off 3G, can be found under network settings, network mode, choose GSM mode only (handset dependent)

4. SIM card transfer, try your SIM card to other handset and try another SIM card to your unit to test the service.

Thank you.

Custhelp started following the question "HELP: TM signal in Mindanao" in Globe Telecom.

A comment on the question "Why cant i send text messages suddenly" in Globe Telecom:

Hi maam. Are you still experiencing the problem? Please provide us with the mobile number and location.you may email custhelp@globetel.com.ph for your account's security. – Custhelp, on December 03, 2009 09:09

Custhelp replied on December 03, 2009 06:11 to the problem "Globe Broadband just went DEAD... again! Getting no assurance from customer support calls.. AGAIN!" in Globe Telecom:

Hi!

We suggest you report the problem to customercare@innove.com.ph for proper assistance. Please make sure to indicate the account details (acct number and installation address) contact details (contact person and contact number) when you send the email.

Custhelp replied on December 03, 2009 03:43 to the problem "the owner of this number 09351166901 has been ruining my life." in Globe Telecom:

hi. for matters concerning harassment from another subscriber in your contacts or from another network you may course your report to the National Telecommunications Commission. You may contact them through this address: ospac@ntc.gov.ph or you may call NTC at 9267722.

Thank you.

Custhelp replied on November 26, 2009 02:27 to the problem "Cannot send SMS and make calls but I can receive calls & SMS" in Globe Telecom:

Hi Coleen. Our records show that you are already able to send SMS. You may have been affected by an outage. Sorry for the inconvenience..Let us know if the problem persists.

Custhelp replied on November 25, 2009 07:41 to the question "Globe Tattoo connection Problem!!!!!" in Globe Telecom:

hi. If you are still having problems with your SIMs, please email custhelp@globetel.com.ph and provide the details of the problem. Please don't forget to include your Tattoo number or at least the SIM serial number.

Custhelp replied on November 22, 2009 03:13 to the question "Why can't I send SMS messages?" in Globe Telecom:

Hi jingkie ongan,

Good day.

Kindly provide us your mobile number for further checking. Also, you may try these procedures for possible resolution:

1. Restart the handset, turn it off and on

2. Perform manual network selection, can be found under network settings, network selection, choose manual (handset dependent)

3. If unit is 3G, turn off 3G, can be found under network settings, network mode, choose GSM mode only (handset dependent)

4. SIM card transfer, try your SIM card to other handset and try another SIM card to your unit to test the service.

Should you encounter the same problem, please send us the following details for further checking:

-Handset being used
-Other Globe/TM subscribers who are experiencing the same problem
-Their handset models
-Exact location (number, street, barangay, city, zip code)

For your security, you may send us the above information at custhelp@globetel.com.ph

Thank you.

A comment on the question "Why can't I send SMS messages?" in Globe Telecom:

hi. what's your number and exact location? for your security, just email your concern to custhelp@globetel.com.ph – Custhelp, on November 19, 2009 06:11

A comment on the question "Why can't I send SMS messages?" in Globe Telecom:

tahnks ramil. You should receive a reply regarding your concern. – Custhelp, on November 19, 2009 06:10

Custhelp replied on November 18, 2009 02:18 to the question "Globe Tattoo connection Problem!!!!!" in Globe Telecom:

Dhante,

you may try these procedures:

1. Attach the device to your computer
2. Make sure that you are not connected to the internet
3. Go to the tools, select settings and then network
4. Select the “3G or WCDMA only” option
5. You may then start connecting to the Internet

Custhelp replied on November 16, 2009 08:37 to the question "signal problem , follow-up customer service" in Globe Telecom:

Hi. Our network team does regular site maintenance. however, to address the individual issues you have raised, we will need more specific details. (mobile number, exact address, nature of the problem). Please know that problems encountered may vary in different areas and will require different handling processes. your cooperation will be appreciated. You may call 211 toll-free from any Globe Handyphone or email custhelp@globetel.com.ph

Custhelp replied on November 16, 2009 03:09 to the idea "Don't be a victim" in Globe Telecom:

Hi.

You are charged P0.15 per kb for internet connection; this is the default charging of Globe accounts (volume-based). Your connection to the internet is the reason why you were charged. We suggest that you register to TIME browsing by texting TIME to1111 for free. You will be charged P5 per 15 minutes.

Here are some reminders regarding the use of the Iphone:

§ Choose Time Browsing for best value browsing and enjoyment on your iPhone 3G. To activate, Text TIME to 1111 for FREE.

§ Charging begins as soon as you open the Safari, YouTube, Stocks, Weather or other web-based applications.

§ Clicking on the menu button ends your internet connection to Safari, YouTube, Stocks, Weather or other web-based applications.

§ Instant Messengers on the iPhone can be accessed via Safari which means clicking the menu button ends your IM session When setting email, best to set this to Manual vs. Push. If you set it on Push, it will constantly connect to the internet causing unnecessary charging and even drain your battery’s life. Settings à Fetch New Data à Push (On/Off) & Fetch (Manually

For more information you may visit www.iphone3g.globe.com.ph

Thank you.