CustomerConnectMelissa's dashboard

CustomerConnectMelissa replied on October 27, 2009 19:31 to the question "Why aren't people receiving my emails?" in Comcast:

Patrice,

Please have these people contact us at the address below and we'll investigate what's causing this. Thanks for reaching out.

Kind Regards,
Melissa Mendoza
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com
@ComastMelissa

CustomerConnectMelissa replied on October 27, 2009 19:24 to the question "REPLAY TV HOOK UP TO CONVERTER" in Comcast:

Hi Nina,

You would have to have the Replay box hooked up to a DTA or converter box. Email us at the address below. We'll help you out.

Kind Regards,
Melissa Mendoza
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com
@ComastMelissa

CustomerConnectMelissa replied on October 27, 2009 19:02 to the question "Why wont my Motorola Set top box start??" in Comcast:

Hello!

I apologize for the trouble you've been experiencing. I would be more than happy to have this investigated so you can enjoy your TV with ease. Please email our team at the address below. We'll get the right people involved.

Kind Regards,
Melissa Mendoza
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com
@ComastMelissa

CustomerConnectMelissa replied on October 27, 2009 18:57 to the praise "Ida is great!" in Comcast:

Hi Ralph,

Thanks for the feedback. I would really like to see that Ida and her management are passed your kudos, but I'd need more information from you. Please email us at the address below with the date and approximate time of your call as well as the phone number associated with your account.

Thanks for reaching out!

Melissa Mendoza
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com
@ComastMelissa

CustomerConnectMelissa replied on October 27, 2009 18:54 to the question "Comcast Van Graphics" in Comcast:

Hi Lisa,

I'm not sure what you are referring to as this is really forum for customer concerns, however, if you would like to contact us at the address below with some specific information about where you saw these trucks, I may be able to find an appropriate contact in marketing that would have the information you need.

Kind Regards,
Melissa Mendoza
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com
@ComastMelissa

CustomerConnectMelissa replied on October 27, 2009 18:50 to the question "Comcast Cable TV runaround: DTA doesn't get channels it should" in Comcast:

Hi Kito,

I apologize for the conflicting information you've received. First, please email our team at the address below and I will get you the most up-to-date channel line up. Second, the DTA can only receive channels below 100. If the channels you are looking for have been migrated to digital format and have moved to a different tier, you will not be able to view them on your DTA box. Please let us know if you have further questions or concerns.

Kind Regards,
Melissa Mendoza
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com
@ComastMelissa

CustomerConnectMelissa replied on October 27, 2009 18:33 to the problem "no time or channel display on dvr box" in Comcast:

Hello!
Sorry to hear about the box problem. Please email us at the address below. We'll work with you to get this resolved so you can see your channels and the time. :)

Kind Regards,
Melissa Mendoza
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com
@ComastMelissa

CustomerConnectMelissa replied on October 27, 2009 18:13 to the problem "Email delivery delayed 2-3 days." in Comcast:

Hi Dave,

Have your friend email us at the address below and we'll figure it all out. Please be sure she includes the email address she's having trouble with, and if she could include a couple of examples of the delayed emails (you can forward them to us as you would have the time stamps of sent and delivered). Thanks for reaching out. We look forward to hearing more from you both.

Kind Regards,
Melissa Mendoza
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com
@ComastMelissa

CustomerConnectMelissa replied on October 27, 2009 18:07 to the question "Why I am 99.9% certain I will cancel my Comcast Cable today, and perhaps my Digital Voice" in Comcast:

Hello,

I'm sorry to hear about the ongoing trouble we've caused. I would like to have your matter fully investigated and resolved. If the problem is not faulty equipment, then there must be a signal or wiring issue. I would like to have one of our technicians come out and test the signals within and outside the home so that we can get this cleared up. Please email us at the address below. We look forward to hearing from you.

Kind Regards,
Melissa Mendoza
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com
@ComastMelissa

CustomerConnectMelissa replied on October 27, 2009 17:49 to the question "Comcast HDTV constantly pixelated (Alexandria, VA)" in Comcast:

Hello All!

We'd be happy to work with each of you to see that your concerns are addressed. Our team is here if you need us. Please email us at the address below.

Kind Regards,
Melissa Mendoza
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com
@ComastMelissa

CustomerConnectMelissa set one of CustomerConnectMelissa's replies as an official response to "Ipod on cable box" in Comcast

CustomerConnectMelissa replied on October 27, 2009 17:43 to the question "Ipod on cable box" in Comcast:

Hi Kristine,

Sorry, but you can't. The USB port is disabled on your converter box. :(

Kind Regards,
Melissa Mendoza
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com
@ComastMelissa

CustomerConnectMelissa replied on October 27, 2009 17:42 to the problem "Issues with iChat, Jabber, and Comcast WCG200-CC wireless router" in Comcast:

Hi Aaron,

Please email us at the address below. We'll work with you to figure out what's causing the problems. Please be sure to include the phone number associated with the Comcast account as well as your colleague's best contact number.

Kind Regards,
Melissa Mendoza
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com
@ComastMelissa

CustomerConnectMelissa replied on September 25, 2009 21:32 to the problem ""Internet Explorer Cannot display the webpage" when I sign in for email" in Comcast:

Hi Kelly,

We made some changes on our end that should solve the problem. Please reach out to us via Twitter if you are not able to reach us via email (@ComcastMelissa, @ComcastBonnie, @ComcastBill, @ComcastDete).

Kind Regards,
Melissa Mendoza
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com
@ComastMelissa

CustomerConnectMelissa replied on September 25, 2009 21:27 to the question "Fustrated" in Comcast:

Hi Alan,

When you have the show selected and are given the option to record the series, you should then be given the option to "record this series" or "record only new episodes". Please email us at the address below if you are still having trouble. We'd be happy to walk you through the process.

Kind Regards,
Melissa Mendoza
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com
@ComastMelissa

CustomerConnectMelissa replied on September 25, 2009 21:07 to the problem "Comcast connection times out frequently, without cause." in Comcast:

Hi Jason!

I apologize for the ongoing troubles and the frustrations we caused. Please email our team at the address below and we'll get our contacts involved to find the cause and get it fixed. Thanks for reaching out and making us aware of this issue.

Kind Regards,
Melissa Mendoza
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com
@ComastMelissa

CustomerConnectMelissa replied on September 25, 2009 21:02 to the question "On Demand - Encore error" in Comcast:

Hi Pebbles,

Sorry for the troubles with Encore On Demand. Please email our team at the address below. We'll investigate and get this working for you.

Kind Regards,
Melissa Mendoza
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com
@ComastMelissa

CustomerConnectMelissa replied on September 25, 2009 21:00 to the question "Closed Captioning missing on On Demand" in Comcast:

Hi Pebbles,

I understand your concerns. I apologize if you feel that we are "brushing you off," and would like to assure you that this is not the case. Under federal law, the FCC mandated a phase-in of closed captioning. As of January 1, 2006, generally all new program content must be closed captioned, and new programming content appearing on On Demand will be captioned unless it falls within certain prescribed exceptions. Much of the pre-January 1, 2006 content on On Demand will also be captioned, but certain programs may not be captioned because they are exempt under federal law. Please see the below link for more details on the topic:

http://www.fcc.gov/cgb/dro/captioning...

Kind Regards,
Melissa Mendoza
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com
@ComastMelissa

CustomerConnectMelissa replied on September 25, 2009 20:54 to the question "How to upload screen savers." in Comcast:

Hi Mike!

To be honest, I've never heard of the option to upload your own screensaver, but if it says that, we MUST be able to do it. Please email our team at the address below and we'll find the answer. Please include the phone number associated with your service, the model converter box you have, and, if possible, a picture of the screen where it says you can upload your own images.

Thanks and I look forward to your email.

Kind Regards,
Melissa Mendoza
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com
@ComastMelissa

CustomerConnectMelissa replied on September 25, 2009 20:45 to the problem "Ecobill Broken and they stick you with the cost of it." in Comcast:

Ed,

I apologize for the poor experience. Please email us at the address below. Our team will see that your concerns are properly addressed.

Kind Regards,
Melissa Mendoza
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com
@ComastMelissa