CustomerConnectMelissa's dashboard

CustomerConnectMelissa replied on September 25, 2009 21:02 to the question "On Demand - Encore error" in Comcast:

Hi Pebbles,

Sorry for the troubles with Encore On Demand. Please email our team at the address below. We'll investigate and get this working for you.

Kind Regards,
Melissa Mendoza
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com
@ComastMelissa

CustomerConnectMelissa replied on September 25, 2009 21:00 to the question "Closed Captioning missing on On Demand" in Comcast:

Hi Pebbles,

I understand your concerns. I apologize if you feel that we are "brushing you off," and would like to assure you that this is not the case. Under federal law, the FCC mandated a phase-in of closed captioning. As of January 1, 2006, generally all new program content must be closed captioned, and new programming content appearing on On Demand will be captioned unless it falls within certain prescribed exceptions. Much of the pre-January 1, 2006 content on On Demand will also be captioned, but certain programs may not be captioned because they are exempt under federal law. Please see the below link for more details on the topic:

http://www.fcc.gov/cgb/dro/captioning...

Kind Regards,
Melissa Mendoza
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com
@ComastMelissa

CustomerConnectMelissa replied on September 25, 2009 20:54 to the question "How to upload screen savers." in Comcast:

Hi Mike!

To be honest, I've never heard of the option to upload your own screensaver, but if it says that, we MUST be able to do it. Please email our team at the address below and we'll find the answer. Please include the phone number associated with your service, the model converter box you have, and, if possible, a picture of the screen where it says you can upload your own images.

Thanks and I look forward to your email.

Kind Regards,
Melissa Mendoza
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com
@ComastMelissa

CustomerConnectMelissa replied on September 25, 2009 20:45 to the problem "Ecobill Broken and they stick you with the cost of it." in Comcast:

Ed,

I apologize for the poor experience. Please email us at the address below. Our team will see that your concerns are properly addressed.

Kind Regards,
Melissa Mendoza
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com
@ComastMelissa

A comment on the question "How do I delete channels from the On Screen Guide?" in Comcast:

Hello!

You can hide the titles on your guide screen to read "Adult Programming" and also, have locks on these programs/channels, if you wish. On your remote, press Menu. From the Menu screen, select the icon that looks like a house. From the main menu, you well see a number of options, select "Parental Controls". Once here, you can hide titles and block programming according to channel, PPV status, and program rating. I have a 7 year old, but LOTS of family with children coming over all the time. They can't see any of the racy titles and if they want to purchase anything or watch a "blocked" channel, they would have to enter a secret code. This is also set when you set up your blocks. If you have any further questions, please email us at the address below. Our team would be happy to troubleshoot with you.

Kind Regards,
Melissa Mendoza
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com
@ComastMelissa – CustomerConnectMelissa, on September 14, 2009 21:27

CustomerConnectMelissa replied on September 09, 2009 20:45 to the question "Is it possible to waive first month payment upon installation?" in Comcast:

Hi Dustin,

Please email our team at the address below. We'll do what we can to reduce the up front charges.

Thanks for reaching out and for your interest in Comcast services.

Kind Regards,
Melissa Mendoza
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com
@ComastMelissa

CustomerConnectMelissa replied on September 09, 2009 20:43 to the question "Some channels: "One Moment Please your service has been interrupted and will be restored momentarily."" in Comcast:

Hi Felix,

This could be bad signal, bad wires, or a bad box. Please email our team at the address below and we'll investigate to make sure you get the channels you should be getting.

Thanks for reaching out. We'll get you cared for.

Kind Regards,
Melissa Mendoza
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com
@ComastMelissa

CustomerConnectMelissa replied on September 09, 2009 20:41 to the problem "Modem randomly resets/reboots!" in Comcast:

Hi Charlie,

Thanks for reaching out. Please email our team at the address below and we'll further investigate the problem. I'm sorry for the continued troubles, but we'll get this resolved.

Kind Regards,
Melissa Mendoza
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com
@ComastMelissa

CustomerConnectMelissa replied on August 27, 2009 18:57 to the question "Why won't Comcast help me activate my DTA boxes without charging me?" in Comcast:

MrParrothead,

We can help. Email our team at the address below. We'll get the right people involved.

Kind Regards,
Melissa Mendoza
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com
@ComastMelissa

CustomerConnectMelissa replied on August 27, 2009 16:47 to the question "Why is cable company so high" in Comcast:

Hi Jon,

Email our team at the address below. We'll see what we can do to get you the services you want at a lower price.

Kind Regards,
Melissa Mendoza
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com
@ComastMelissa

A comment on the problem "On Demand E1003" in Comcast:

Hi Stan,

I replied to your email. Please see my response and let me know if you are still experiencing difficulties.

Kind Regards,
Melissa Mendoza
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com
@ComastMelissa – CustomerConnectMelissa, on August 27, 2009 12:52

CustomerConnectMelissa replied on August 20, 2009 13:32 to the question "Digital lineup with no Cable Card" in Comcast:

Hey JT,

Sorry I didn't see this sooner. The answer to your question is no, after the digital transition, you will not be able to tune to those channels on your TiVo. However, I can work with my colleagues in your area to see we can do about getting you the programming you want at an affordable price. Email our team at the address below if you'd like us to reach out on your behalf.

Kind Regards,
Melissa Mendoza
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com
@ComastMelissa

CustomerConnectMelissa replied on August 19, 2009 23:22 to the question "Bait and switch" in Comcast:

KP,

Sorry for not catching this sooner. Please email our team at the address below. We work for the corporate offices in Philadelphia for National Customer Operations. We'll look into your matter.

Kind Regards,
Melissa Mendoza
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com
@ComastMelissa

CustomerConnectMelissa replied on August 19, 2009 23:18 to the problem "TiVo HD doesn't receive HBO or Showtime when using cable cards" in Comcast:

Hi,

Sorry for the problems with your cable card. Email our team at the address below. We'll figure out what went wrong with your cable cards and get it resolved.

Kind Regards,
Melissa Mendoza
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com
@ComastMelissa

CustomerConnectMelissa replied on August 19, 2009 23:15 to the problem "Service transfer nightmare." in Comcast:

HI April,

I'm so sorry for this. I can certainly understand your frustrations. Please email our team at the address below. We'd be happy to check into your billing and help with the email issues.

Thanks for reaching out and for providing us the opportunity to assist.

Kind Regards,
Melissa Mendoza
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com
@ComastMelissa

CustomerConnectMelissa replied on August 19, 2009 23:14 to the problem "The tides go in... Comcast's speeds go out." in Comcast:

Hi!
Our team would be happy to investigate the issue for you. Please email us at the address below. Please be sure to include the phone number associated with your service. We'll watch the signals and the modem and see what's causing the problems.

Kind Regards,
Melissa Mendoza
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com
@ComastMelissa

CustomerConnectMelissa replied on August 19, 2009 23:12 to the question "Pixellation" in Comcast:

Rich,

Hi. Not sure what's causing the issue, but we'd be happy to investigate. Email our team at the address below. We'll clear things up (hehehe, get it, CLEAR things up. :)).

Kind Regards,
Melissa Mendoza
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com
@ComastMelissa

CustomerConnectMelissa replied on August 19, 2009 23:11 to the question "Digitial Voice should rest in peace" in Comcast:

Hello,

Sorry for the frustrations we caused. This is not right. Please email our team at the address below. We will make sure your concerns are addressed AND resolved.

Kind Regards,
Melissa Mendoza
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com
@ComastMelissa

A comment on the question "Cable Cards, Inadequate Phone Support, and a Sleeping Technician" in Comcast:

Bob,

We'd be happy to help you, too. Email our team at the address below. We'll get you cared for.

Kind Regards,
Melissa Mendoza
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com
@ComastMelissa – CustomerConnectMelissa, on August 19, 2009 23:09

CustomerConnectMelissa replied on August 13, 2009 20:36 to the problem "Horrible reception on HDTV w/o converter box" in Comcast:

Adele,

I apologize for the trouble. We'll investigate what's causing these problems. Email our team at the address below.

Kind Regards,
Melissa Mendoza
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com
@ComastMelissa